{"id":3359767,"url":"https://alion.io/job/general-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2","title":"COMSEC Tier 2 Technical Support Desk Technician","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Huachuca, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":38,"currency":"USD","period":"hour","gross":null,"usd_annual":76000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false}],"status":"live","first_seen_at":"2026-09-19T00:00:00Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-29T12:56:13Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":40},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nSecretClearance Level Must Be Able to Obtain:\nSecretPublic Trust/Other Required:\nNoneJob Family:\nNetwork and TelecommunicationsJob Qualifications:\nSkills:\nCommunications Security (COMSEC), Customer Interactions, Problem Solving, Technical Troubleshooting, Telecommunication TechnologiesCertifications:\nNoneExperience:\n2 + years of related experienceUS Citizenship Required:\nYesJob Description:\nCOMSEC Tier 2 Technical Support Desk Technician\nOverview\nThe COMSEC Tier 2 Technical Support Technician provides critical frontline support to Army COMSEC users, troubleshooting specialized cryptographic equipment, software, keys, and operational issues. This role supports the Army’s Communications Security Operations Center (CSOC), ensuring secure, reliable, and compliant COMSEC operations. Technicians will analyze issues, guide customers through resolutions, escalate complex problems, and support testing and deployment of new COMSEC technologies. This position is ideal for technically strong, customer-focused professionals who thrive in a fast-paced, mission-critical environment and enjoy solving complex technical issues that directly support communications security.\nJob Duties\nProvide expert technical support for COMSEC systems including MGC/CHO, ACES, SKL, TKL, iApp, and associated hardware/software.\nTroubleshoot, resolve, and document Tier 2 COMSEC issues, ensuring accurate, courteous, and timely support.\nAnalyze trouble tickets, perform independent technical diagnostics, and determine appropriate corrective actions.\nCommunicate with customers via phone, MS Teams, or email to walk them through solutions step-by-step.\nAccess HPeSM and other government systems to research prior incidents, log accurate troubleshooting notes, and record final resolutions.\nEscalate unresolved issues to higher-tier support or appropriate COMSEC SMEs and maintain follow-through until resolution.\nSupport COMSEC operations tasks such as account management, key processing, transfers, destruction, device initialization, INE setup, ECU loading, and OTAD operations.\nInstall, troubleshoot, and maintain COMSEC peripheral devices and related workstation software/hardware.\nAnalyze and resolve hardware, boot, connectivity, and configuration errors.\nParticipate in COMSEC testing events for new/emerging technologies and provide feedback to Army test teams.\nUse test event knowledge to develop and update procedures for future COMSEC technology upgrades.\nSupport installation/reinstallation of validated software and hardware changes for COMSEC workstations and platforms.\nAssist Army COMSEC accounts with upgrade support as new technologies are fielded.\nMaintain standardized configuration management data to ensure accounts remain compliant and up to date.\nDocument all customer interactions, upgrade progress, troubleshooting steps, and resolutions clearly and accurately.\nSupport production of reports, briefings, and project procedures as required.\nSend customer satisfaction surveys after each completed task.\nParticipate in ongoing COMSEC technology training and testing to maintain proficiency and stay current with modernization initiatives.\nMaintain knowledge of COMSEC policies/procedures (e.g., AR 380-40, TB 380-41) and apply them during technical troubleshooting.\nWHAT YOU’LL NEED TO SUCCEED\nBring your expertise along with a drive for innovation to GDIT. The COMSEC Tier 2 Technician must have:\nEducation: High School Diploma/GED\nExperience: 2 years of telecommunications/ electronics vocational training, or professional certification from an ABET accredited technical school or equivalent military school desired.\nIntermediate knowledge of the ACES and SKL equipment, Knowledge of Tactical Networking Environment.\nNetOps Toolkit (J-TNT) possession of IT certification (Security +, Network+ etc.), and Field Service Representative is desirable.\nSecurity clearance level: SECRET\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\nOWN YOUR OPPORTUNITY\nExplore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\nThe likely hourly rate for this position is between $28.60 - $38.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nOnsiteWork Location:\nUSA AZ Fort HuachucaAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7201,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Professional Services","National Security"],"lifecycle":[{"event":"open","at":"2026-10-27T20:50:07Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":31,"band":"fade","label":"Fading","p_open":1,"p_active":0.703,"p_room":0.44,"age_days":40,"expected_fill_days":39,"reasons":["conf:3","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":76000,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2","json_url":"https://alion.io/job/general-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2.json","meta":{"generated_at":"2026-10-29T21:32:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":31972,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-comsec-tier-2-technical-support-desk-technician-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3359767}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3359767},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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