{"id":3927808,"url":"https://alion.io/job/general-dynamics-information-technology-desktop-support-chicago-region","title":"DESKTOP Support–CHICAGO REGION","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":51,"ghost_share":0,"stale_share":0.176,"repost_share":0.059,"time_to_fill_p50_days":37,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-05T00:00:00Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-12T11:55:55Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nOtherClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nBI Full 6C (T4)Job Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nDesktop Computers, Information Technology (IT) Services, Information Technology (IT) Support, Remote SupportCertifications:\nNoneExperience:\n3 + years of related experienceUS Citizenship Required:\nYesJob Description:\nHELP DESK TECHNICIAN III\nLocation: Chicago, Illinois\nCompany: General Dynamics Information Technology (GDIT)\nProgram: U.S. Department of Education | PIVOT-I\nWork Location: Onsite\nAdvance how our customers operate while you advance your career. Join GDIT as a Help Desk Technician III and build an impactful career in enterprise IT, collaborating with people who are driven, resourceful, and committed to delivering exceptional customer service.\nMEANINGFUL WORK AND PERSONAL IMPACT\nAs a Help Desk Technician III, you will support the U.S. Department of Education's Office of the Chief Information Officer (OCIO) by providing hands-on technical support to employees in the Chicago Regional Office and remote personnel supported by the region.\nYou will troubleshoot hardware and software issues, maintain IT equipment, support technology deployments, and ensure users have reliable access to essential IT services.\nProvide Technical Support: Deliver onsite and remote desktop support for Windows 11 laptops, desktops, printers, mobile devices, and peripherals.\nTroubleshoot Issues: Diagnose and resolve hardware, software, network connectivity, VPN, and application problems, escalating complex issues as needed.\nSupport Regional Operations: Perform workstation installations, equipment replacements, technology refreshes, office moves, and hardware upgrades.\n Manage ServiceNow Tickets: Document, track, and resolve incidents and service requests while meeting established service-level agreements (SLAs).\nSupport Onboarding and Offboarding: Configure and deploy employee equipment, assist with account access, and recover IT assets from departing personnel.\nMaintain IT Assets: Inventory, track, distribute, and recover IT equipment in accordance with Department procedures.\nCollaborate: Work with Help Desk, Network Operations, Cybersecurity, and other technical teams to resolve issues and restore services.\nEnsure Compliance: Follow Department cybersecurity policies, approved software installation procedures, and equipment handling requirements.\nDeliver Customer Service: Provide professional, responsive technical assistance and maintain accurate troubleshooting documentation.\nWHAT YOU'LL NEED TO SUCCEED\nBring your technical expertise, problem-solving abilities, and commitment to customer service to GDIT.\nEducation: Technical training, relevant industry certification(s), or a degree in Information Technology or a related field.\nExperience: Minimum of 3 years of related IT support experience, preferably in an enterprise or federal government environment.\nTechnical Skills:\nExperience supporting Windows 10/11 operating systems and enterprise desktop environments.\nProficiency troubleshooting laptops, desktops, printers, docking stations, and peripherals.\nKnowledge of Microsoft 365, Outlook, Teams, OneDrive, and Active Directory.\nExperience using ServiceNow or similar ITSM platforms.\nUnderstanding of TCP/IP, DNS, DHCP, wireless networking, and VPN troubleshooting.\nFamiliarity with Microsoft Intune, SCCM/MECM, and enterprise software deployment.\nExperience with IT asset management, equipment refreshes, and system configurations.\nStrong troubleshooting, communication, documentation, and customer service skills.\nCitizenship: U.S. citizenship required.\nSecurity Requirements: Must meet Department of Education background investigation and suitability requirements.\nRole Requirements:\nAbility to work onsite at the Chicago Regional Office.\nIndependently manage assigned incidents, service requests, and daily technical support activities.\nWork effectively with remote technical teams and regional personnel.\nFollow established ITIL processes, cybersecurity policies, and operational procedures.\nAbility to lift and move IT equipment up to 40 pounds.\nSupport occasional after-hours maintenance or critical incidents as required.\nPreferred Qualifications:\nCompTIA A+, Network+, Security+, or ITIL Foundation certification.\nMicrosoft technical certifications.\nExperience supporting federal government agencies.\nFamiliarity with Dell enterprise hardware, endpoint security, and remote support technologies.\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tools that identify career steps and learning opportunities.\nSupport: An internal mobility team focused on helping you achieve your career goals.\n Rewards: Comprehensive benefits, wellness packages, 401(k) with company match, competitive pay, and paid time off.\nCommunity: Award-winning culture of innovation and a military-friendly workplace.\nOWN YOUR OPPORTUNITY\nExplore an enterprise IT career at GDIT and grow alongside colleagues who share your commitment to technical excellence, exceptional customer service, and supporting the Department of Education's mission.\nThe likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\n10-25%Telecommuting Options:\nOnsiteWork Location:\nUSA IL ChicagoAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7850,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection","National Security","Digital Government","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-11-07T21:18:58Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":14,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":37,"reasons":["conf:11","velocity","win:early","comp:brand"],"computed_at":"2026-11-12T10:38:37Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-desktop-support-chicago-region","json_url":"https://alion.io/job/general-dynamics-information-technology-desktop-support-chicago-region.json","meta":{"generated_at":"2026-11-12T13:29:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":28085,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-desktop-support-chicago-region"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-desktop-support-chicago-region"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-desktop-support-chicago-region"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-desktop-support-chicago-region\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-desktop-support-chicago-region"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3927808}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3927808},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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