{"id":1465104,"url":"https://alion.io/job/general-dynamics-information-technology-desktop-support-technician-2","title":"Desktop Support Technician","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":37,"ghost_share":0,"stale_share":0.378,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32,"max":43,"currency":"USD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"OneDrive","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-10-24T08:05:52Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nOtherClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nBI Full 6C (T4)Job Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nComputer Hardware, Desktop Computers, Help Desk Support, Information Technology Operations, Remote AccessCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nYesJob Description:\nDESKTOP REGIONAL LEAD - CHICAGO REGION\nAdvance how our customers operate while you advance your career. Join GDIT as a Desktop Regional Lead and build an impactful career in enterprise IT, supporting reliable and responsive end-user technology services.\nMEANINGFUL WORK AND PERSONAL IMPACT\nAs a Desktop Regional Lead, you will support the mission of the U.S. Department of Education by providing technical leadership and hands-on desktop support across the assigned region. You will serve as a senior escalation resource, coordinate regional desktop support activities, and help ensure consistent service delivery.\nLead and coordinate daily desktop support activities across the region, including incidents, service requests, deployments, and escalations.\nServe as the senior technical escalation point for complex desktop, laptop, hardware, software, connectivity, authentication, and peripheral issues.\nProvide hands-on technical support while mentoring and guiding desktop support technicians.\nCoordinate technician priorities and workloads to support timely resolution and consistent customer service.\nCollaborate with Service Desk, Endpoint Services, Asset Management, Network Operations, Cybersecurity, Engineering, and other enterprise teams.\nSupport Windows 11, Microsoft 365, Teams, OneDrive, laptops, desktops, docking stations, monitors, printers, mobile devices, and enterprise applications.\nTroubleshoot endpoint hardware, software, VPN, wireless, network connectivity, authentication, and peripheral issues.\nCoordinate workstation refreshes, hardware replacements, software deployments, office moves, onboarding, offboarding, and other regional IT initiatives.\nProvide advanced support for executives, VIP users, and other high-priority customers.\nMonitor regional ticket queues, aging incidents, and escalations to ensure appropriate follow-up and resolution.\nSupport major incidents and high-priority technical events by coordinating regional troubleshooting and service restoration activities.\nEnsure support activities are accurately documented in ServiceNow and performed in accordance with established ITSM processes and technical standards.\nMaintain accurate regional asset, inventory, configuration, and technical documentation.\nCommunicate regional issues, risks, trends, and operational needs to technical and operational leadership.\nWHAT YOU’LL NEED TO SUCCEED\nBring your technical expertise, leadership skills, and commitment to customer service to GDIT.\nEducation: Technical training, certification(s), degree, or equivalent combination of education and experience.\nExperience: 8+ years of related desktop support, endpoint support, IT operations, or enterprise technical support experience.\nTechnical Skills: Advanced experience supporting Windows, Microsoft 365, enterprise laptops and desktops, peripherals, endpoint applications, VPN, networking, authentication, and endpoint management technologies.\nExperience with ServiceNow or a comparable enterprise ITSM platform.\nWorking knowledge of ITIL incident, request, change, problem, and escalation processes.\nExperience serving as a technical lead, senior technician, escalation resource, or mentor.\nAbility to coordinate technical workloads and priorities across multiple technicians or supported locations.\nStrong troubleshooting, customer service, communication, and documentation skills.\nAbility to work independently and effectively coordinate with geographically dispersed technical teams.\nU.S. citizenship required.\nAbility to obtain and maintain required customer suitability or security requirements.\nRole Requirements: Primarily onsite with regional travel as required. Occasional after-hours support, planned maintenance, or major incident response may be necessary.\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: Career development and learning opportunities\nSupport: Internal mobility resources focused on career growth\nRewards: Comprehensive benefits, 401(k) with company match, competitive pay, and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\nOWN YOUR OPPORTUNITY\nAs a Desktop Regional Lead, you will combine advanced technical expertise with regional leadership to help ensure users receive dependable, consistent, and effective IT support.\nThe likely hourly rate for this position is between $32.30 - $43.70. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\n10-25%Telecommuting Options:\nOnsiteWork Location:\nUSA IL ChicagoAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7380,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Fraud Detection"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":20,"band":"cold","label":"Long shot","p_open":1,"p_active":0.574,"p_room":0.35,"age_days":26,"expected_fill_days":10,"reasons":["conf:2","velocity","win:tail","comp:brand"],"computed_at":"2026-10-24T06:02:35Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-desktop-support-technician-2","json_url":"https://alion.io/job/general-dynamics-information-technology-desktop-support-technician-2.json","meta":{"generated_at":"2026-10-25T04:55:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6646,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-desktop-support-technician-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-desktop-support-technician-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-desktop-support-technician-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-desktop-support-technician-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-desktop-support-technician-2"}]}