{"id":2904305,"url":"https://alion.io/job/general-dynamics-information-technology-enterprise-operations-manager-tssci-wpoly","title":"Enterprise Operations Manager - TS/SCI w/Poly","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":21,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annapolis Junction, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":144500,"max":195500,"currency":"USD","period":"year","gross":null,"usd_annual":195500},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-29T02:26:24Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nTop Secret SCI + PolygraphClearance Level Must Be Able to Obtain:\nTop Secret SCI + PolygraphPublic Trust/Other Required:\nNoneJob Family:\nIT Infrastructure and OperationsJob Qualifications:\nSkills:\nEnterprise Operations, Information Technology (IT) Services, Information Technology OperationsCertifications:\nNoneExperience:\n8 + years of related experienceUS Citizenship Required:\nYesJob Description:\nOwn the Operation. Drive the Response. Keep the Enterprise Running.\nWhen critical technology services are responsible for keeping an enterprise operating, someone needs to own the bigger picture.\nWe are looking for an Operations Manager to lead the operational execution across a portfolio supported by 28 Digital Services Engineering teams. This position is responsible for ensuring enterprise systems and services remain available, reliable, secure, and operational while providing the leadership and coordination necessary to respond rapidly when priorities change or critical incidents occur.\nThis is a high-visibility leadership position that operates across the entire engineering organization. You will ensure teams remain focused on their operational commitments, have the resources and support they need, maintain security and audit readiness, and respond quickly when an unexpected Priority One initiative, outage, operational requirement, or mission-critical effort emerges.\nThe Operations Manager is ultimately focused on one question:\nAre our services operating, and if they are not, what are we doing to restore them?\nMEANINGFUL WORK AND PERSONAL IMPACT\nWhat You'll Do\nOwn operational performance across the Digital Services portfolio, maintaining visibility into the health, availability, reliability, and performance of enterprise systems and services supported by the 28 engineering teams.\nDrive rapid service restoration during outages and significant operational events by coordinating the appropriate engineering teams, removing obstacles, escalating when necessary, and ensuring issues are driven through resolution.\nCoordinate emerging priorities and critical initiatives, including Priority One incidents, urgent customer requirements, unexpected operational demands, and high-priority efforts that arise outside the normal planning cycle.\nKeep engineering teams focused on operational delivery by establishing priorities, identifying competing demands, resolving organizational obstacles, and ensuring teams have the information, resources, access, and support required to perform.\nMaintain operational and security readiness by ensuring compliance activities, audit requirements, documentation, evidence, remediation actions, and operational commitments remain current and ready when required.\nServe as a senior escalation point for engineering teams, providing leadership and coordination when technical or operational situations require additional support, cross-team engagement, or executive visibility.\nEstablish and maintain operational awareness through service health, performance, availability, incident, risk, and readiness reporting that gives engineering leadership a clear understanding of the environment.\nDrive continuous operational improvement by identifying recurring problems, service weaknesses, process gaps, and opportunities to improve reliability, response times, automation, and overall service performance.\nWhat You'll Bring\nRequired\nExperience leading or managing operations within a large-scale enterprise IT environment.\nDemonstrated experience overseeing the availability, performance, and operational delivery of multiple technology services or platforms.\nExperience coordinating multiple technical teams during incidents, outages, major changes, or high-priority initiatives.\nStrong understanding of enterprise IT operations, infrastructure, applications, cloud, networking, cybersecurity, end-user computing, or related technology disciplines.\nDemonstrated ability to prioritize competing operational demands and rapidly respond when critical requirements emerge.\nStrong leadership, communication, decision-making, and escalation management skills.\nAbility to work effectively with engineers, technical leads, managers, senior leadership, customers, and other stakeholders.\nWhat makes this job so unique\nOur programs brings together 28 different IT engineering disciplines supporting a complex enterprise technology portfolio.\nThe Operations Manager provides the leadership layer that connects those disciplines into a functioning operational organization.\nEach engineering team has its own technical responsibilities, priorities, and expertise. Your responsibility is to ensure that those teams operate as one organization when the enterprise needs them to.\nThat means understanding what is happening across the environment, knowing which services are most critical, recognizing when priorities need to change, and bringing the right teams together quickly when something goes wrong.\nYou will work across infrastructure, cloud, applications, networking, cybersecurity, end-user computing, unified communications, monitoring, service management, and other engineering disciplines.\nYou don't need to be the deepest technical expert in every discipline.\nYou need to understand how the pieces fit together and how to lead the organization when they don't.\nThe Operations Manager as the Escalation Point\nWhen an engineering team encounters an issue that requires additional leadership, coordination, resources, or organizational support, the Operations Manager becomes a key escalation point.\nYou will help answer:\nWho needs to be involved?\nWhat is preventing the team from resolving this?\nWhat needs to happen right now?\nWhat resources or leadership support are required?\nWhat is the operational impact?\nWho needs to know?\nHow do we get the service restored?\nThe expectation is not simply to escalate problems upward.\nThe expectation is to help drive them to completion.\nYou will remove organizational obstacles, coordinate across teams, engage leadership when necessary, and maintain pressure on critical activities until the operational outcome is achieved.\nOperational Readiness\nOperational excellence requires preparation before something goes wrong.\nThe Operations Manager will ensure engineering teams maintain the documentation, evidence, processes, controls, and operational readiness necessary to support security requirements, audits, assessments, service reviews, and other enterprise obligations.\nYou will help ensure that the organization is not scrambling to demonstrate compliance after a request arrives.\nThe organization should already be ready.\nWhen the Unexpected Happens\nEnterprise operations rarely follow a perfect schedule.\nA critical vulnerability emerges.\nA major service fails.\nA customer requirement changes.\nA Priority One initiative appears in the middle of the week.\nA major deployment needs immediate coordination.\nA system that worked yesterday suddenly doesn't work today.\nThe Operations Manager provides the organizational leadership necessary to shift gears without losing control of the larger portfolio.\nYou will rapidly assess the situation, establish priorities, identify the teams required, coordinate the response, maintain leadership visibility, and drive the organization toward resolution.\nWhat Success Looks Like\nSuccess means the enterprise knows its services are operating-and when they aren't, the organization responds quickly and effectively.\nIt means:\nCritical services remain available and reliable.\nOperational issues are identified and addressed before they become larger problems.\nPriority One incidents receive immediate leadership and coordination.\nEngineering teams remain focused on their operational commitments.\nSecurity and audit requirements are continuously maintained and ready.\nTeams have the resources, access, information, and organizational support they need.\nCross-team dependencies and operational risks are visible.\nLeadership has an accurate picture of service health and operational performance.\nProblems are driven to resolution rather than simply escalated.\nThe organization continually becomes more predictable, resilient, and effective.\nMost importantly, you take ownership of the operational outcome.\nYou don't simply ask whether someone is working the problem.\nYou ask:\nWhat is the problem?\nWho owns it?\nWhat is preventing resolution?\nWhat do they need?\nWhat is the operational impact?\nWhat is our next move?\nAnd when will the service be back?\nIf you are an experienced technology operations leader who thrives in complex environments, enjoys bringing technical teams together, and takes pride in keeping critical enterprise services operating, this is an opportunity to lead at significant scale.\nKnow the environment. Lead the response. Restore the service. Keep the enterprise running.\nWHAT YOU’LL NEED TO SUCCEED\nBring your technology expertise and drive for innovation to GDIT. The Enterprise Operations Manager must have:\nEducation: Bachelor of Arts/Bachelor of Science or Equivalent experience\nExperience: 8+ years of related experience\nSecurity clearance level: TS/SCI w/Poly\nUS citizenship required\nRole requirements:\nAbility to operate independently in a fast-paced environment and make sound decisions with incomplete or rapidly changing information.\nStrong understanding of operational risk, security compliance, audit readiness, and service management principles\nCertification: Must be 8520 compliant with a Security + Certification\nLocation: Annapolis Junction, MD \nGDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\nOWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n#GlobalServices\nThe likely salary range for this position is $144,500 - $195,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nUSA MD Annapolis JunctionAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. 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