{"id":4344686,"url":"https://alion.io/job/general-dynamics-information-technology-help-desk-manager-3","title":"Help Desk Manager","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":49,"ghost_share":0,"stale_share":0.184,"repost_share":0.02,"time_to_fill_p50_days":37,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Support","role_family":"Support","seniority":"staff","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Bragg, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":93500,"max":126500,"currency":"USD","period":"year","gross":null,"usd_annual":126500},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-11-15T20:59:02Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T20:59:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Type of Requisition:\nPipelineClearance Level Must Currently Possess:\nTop Secret/SCIClearance Level Must Be Able to Obtain:\nTop Secret SCI + PolygraphPublic Trust/Other Required:\nNoneJob Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nHelp Desk Software, Information Technology (IT) Systems, TroubleshootingCertifications:\nNoneExperience:\n10 + years of related experienceUS Citizenship Required:\nYesJob Description:\nHelp Desk Manager - TS/SCI Required\nMake meaningful contributions that fuel critical outcomes for some of the most complex government, defense, and intelligence projects. Join GDIT as a Help Desk Manager with for a career where your growth is just as important as the mission you support.\nMEANINGFUL WORK AND PERSONAL IMPACT\nAs a Help Desk Manager, the work you’ll do at GDIT will be impactful supporting mission of US Army Intelligence and Security Command (INSCOM).\nLead/Deliver: Manage and oversee all help desk operations, ensuring competent and timely service across all inquiries and issues.\nCollaborate: Work alongside support teams, system admins, and end users to resolve escalated problems, optimize processes, and recommend technology improvements.\n Innovate: Develop problem-solving guidelines and streamline help desk systems for continuous improvement in user experience and operational efficiency.\nManage all activities related to the staffing, operation, and performance of an enterprise help desk.\nDevelop schedules, prioritize tasks, and ensure continuity of service delivery.\nLead, mentor, and evaluate help desk staff to build a team capable of delivering high-quality and efficient support services.\nAnalyze help desk inquiries to identify recurring issues, recommend solutions, and develop process improvements.\nMaintain and monitor problem management databases and ticketing systems to track performance and user issues effectively.\nEvaluate help desk systems and recommend efficiencies or enhancements as needed.\nResolve escalated inquiries and more complex technical issues.\nProvide first-contact and incident resolution for hardware, software, and application problems for both telephone and electronically submitted requests.\nPerform system administration of desktop systems connected to local and wide-area networks, including account monitoring, security updates, and OS installations.\nMonitor systems/networks in a real-time NOSC environment and initiate fix actions or escalate to Tier II/Tier III teams when needed.\nProvide support for implementation, troubleshooting, and maintenance of IT systems.\nManage IT system infrastructure and related processes, ensuring consistent operational reliability.\nSupport IT systems, including daily operations, monitoring, and resolving issues across client/server/storage/network/print devices and mobile devices.\nOversee the imaging of systems, configuration of BIOS (SCCM/PXE Boot), and specific tasks like STIGs and IAVA implementation.\nMaintain a courteous, customer-service approach to users and ensure efficient resolution of Tier I/Tier II issues.\nDocument incidents and their solutions in an incident database.\nWHAT YOU’LL NEED TO SUCCEED:\nEducation: Associate’s degree\nExperience: 7+ years of related experience\n Technical skills:Familiarity with hardware/software troubleshooting techniques and principles of network and systems administration.\nExperience with Active Directory functions (e.g., unlocking accounts, creating accounts).\nProficiency in imaging systems, implementing STIGs/IAVAs, and using SCCM/PXE Boot for system configuration.\nKnowledge of DoW-specific systems and processes, with at least 1 year of DoW experience preferred.\nWorking knowledge of network operations (NOSC) and related support processes.\n\nSecurity clearance level: TS/SCI\nUS citizenship required\n Required Certification(s):DoW 8570.01-M IAT Level II/8140 Computing Environment (CE) Certification as determined by the Program Manager is required prior to support on contract\nIAT II 8570/8140 Baseline Certification Security+ or equivalent \nComputing Env: Computing Env: MSCA 2016, Microsoft Azure Administrator or equivalent (Must obtain the full AZ104 Microsoft Azure Administrator within 180 days from start date.)\n\n Role Requirements:On customer site daily support\nCandidates must be willing and able to attain a CI Polygraph for certain positions as determined by the contract\nPosition may require lifting of objects (i.e. IT Hardware), reaching/bending/kneeling (i.e. plug in cables) and other moderately strenuous activity\nTravel may be required to support the mission\n\nGDIT IS YOUR PLACE\nAt GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\nOWN YOUR OPPORTUNITY\nExplore a career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your ambition to deliver your best work.\nThe likely salary range for this position is $93,500 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nScheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nUSA NC Fort BraggAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7798,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Digital Government","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-11-15T20:59:02Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":12,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-11-15T09:21:55+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":37,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-15T22:19:39Z"},"pay":{"stated_usd_annual":126500,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-help-desk-manager-3","json_url":"https://alion.io/job/general-dynamics-information-technology-help-desk-manager-3.json","meta":{"generated_at":"2026-11-15T22:19:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18119,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-help-desk-manager-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-help-desk-manager-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-help-desk-manager-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-help-desk-manager-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-help-desk-manager-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4344686}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4344686},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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