{"id":1743410,"url":"https://alion.io/job/general-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2","title":"Help Desk Supervisor - TS/SCI w/Poly","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":37,"ghost_share":0,"stale_share":0.378,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Antonio, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":106250,"max":143750,"currency":"USD","period":"year","gross":null,"usd_annual":143750},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-02T00:00:00Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-24T08:05:52Z","board_verified":true,"closed_at":null,"days_open":23,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":23},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nTop Secret SCI + PolygraphClearance Level Must Be Able to Obtain:\nTop Secret SCI + PolygraphPublic Trust/Other Required:\nNoneJob Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nCollaboration, Customer Service, Organizing, Prioritization, Technical KnowledgeCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nYes Job Description:\nHELP DESK SUPERVISOR\nMEANINGFUL WORK AND PERSONAL IMPACT\nProvide accountability for technicians and team lead reports to the help desk manager, disseminate knowledge to maintain team awareness, skillset, accesses, and customer service.\nBlend strong technical knowledge with leadership skills and availability to manage one or more shifts/teams through subordinate team leads ensuring mission success in a 24/7 environment through proactive handling of issues/action items\nActively monitor incoming volume/tickets to identify trends/common issues and/or quality issues. Investigate root causes and perform corrective actions or report necessary information to appropriate teams as relevant\nServe as a technical point of contact - perform in depth technical troubleshooting of systems to assure staff readiness, participate in service modernization efforts, and train staff.\nMaintain staffing/coverage through schedule management, shift assignments, interviews, onboarding, training, goal setting, performance reviews, timekeeping (approvals), promotions, and offboarding.\nProvide coverage in the absence of required staffing levels (including weekends, evenings, holidays, midnights).\nProvide mentorship, career development advice, skills development and training, and overall guidance to team members. Identify, address, resolve, and document personnel issues.\nIdentify areas of potential improvement, research technical and administrative challenges, identify and develop solutions, present findings to management, implement solutions when required\nCollaborate with Tier 2, local support, and other engineering teams to escalate and resolve critical customer issues.\nUpdate documentation including but not limited to knowledge articles, org charts, rosters, schedules, seating charts, workday, customer feedback, asset ownership.\nMaintain a professional attitude, communicate effectively, and provide excellent customer service at all times.\nOther projects/duties as assigned, proactively identify and address tasks/emails/projects/situations.\nWHAT YOU’LL NEED TO SUCCEED\nBring your technology expertise and drive for innovation to GDIT. The Help Desk Supervisor must have:\nEducation: Bachelor of Arts/Bachelor of Science\nExperience: 5+ years of related experience\nTechnical skills:\nExperience and strong troubleshooting skills with Windows environment administration including Active Directory, Microsoft Office Suite, identity/access management.\nKnowledge of concepts of virtualization, cloud services, networking, and Active Directory/Group Policies.\nUnderstanding of Security Best Practices.\nExposure to Ticketing systems (Service Now & Jira).\nFamiliarity with data analysis concepts.\nAbility to independently research solutions to issues and present them in a format applicable to relevant stakeholders. \nPreferred Skills:\nExperience using data and analytics to drive strategic decisions and operational improvements.\nExposure to ITIL practices and ticketing systems (ServiceNow, Remedy, Jira, Zendesk).\nData Science/Data Analytics\nKey Competencies:\nStrong analytical and problem-solving skills.\nExcellent communication and customer service orientation.\nAbility to manage multiple tasks and prioritize effectively.\nCollaborative mindset and willingness to support both technical and non-technical stakeholders.\nSecurity clearance level: TS/SCI w/Poly\nUS citizenship required\nShift: Monday - Friday Days\nThis position is mission essential, may include work on holidays when required\nLocation: Client site - TX\nGDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\nOWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n#GlobalServices\nThe likely salary range for this position is $106,250 - $143,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nUSA TX San AntonioAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7227,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Professional Services","National Security"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":23,"band":"cold","label":"Long shot","p_open":1,"p_active":0.661,"p_room":0.35,"age_days":23,"expected_fill_days":10,"reasons":["conf:21","velocity","win:tail","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":143750,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2","json_url":"https://alion.io/job/general-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2.json","meta":{"generated_at":"2026-10-25T19:18:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27509,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-help-desk-supervisor-tssci-wpoly-2"}]}