{"id":3588631,"url":"https://alion.io/job/general-dynamics-information-technology-help-desk-technician-4","title":"Help Desk Technician","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":35,"ghost_share":0,"stale_share":0.171,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":31,"currency":"USD","period":"hour","gross":null,"usd_annual":62000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Service Desk","optional":false},{"name":"ITIL","optional":true},{"name":"PowerShell","optional":true},{"name":"ServiceNow","optional":true},{"name":"VMWare","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-31T00:00:00Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-03T03:25:48Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nSecretClearance Level Must Be Able to Obtain:\nSecretPublic Trust/Other Required:\nNoneJob Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nActive Directory Administration, Customer Support, Help Desk SupportCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nYes Job Description:\nCheck out this great opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation Systems eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.\nThis position is high visibility and responsible for providing Tier 0, 1, and eventually higher tiered systems support, incidence response, and escalation supporting the US BICES-X Coalition Support Service Desk. In addition, position requires attention to detail and ability to adapt to changing environment.\nResponsibilities:\nProvides polite, professional, and responsive customer service.\nProvides daily face to face support to US Military and Civilian personnel as well as NATO's Military, NATO Partner Nations, International Students and Host Nation Civilians.\nProvides first contact and incident resolution to customers with hardware, software, and application problems. Attempts to resolve as many incidents as possible during the first contact, or at Tier I. Efficiently escalates detailed incidents to higher Tier II or Tier III as required.\nProvides end-user software troubleshooting and support remotely.\nProvides follow-up actions with customers to ensure resolution of incidents or requests.\nRemotely configures and upgrades computer software.\nProvides guidance and work leadership to less experienced technicians and may have limited supervisory responsibilities.\nComprehensive knowledge of the principles, methods, and techniques used in computer troubleshooting and support.\nAnalyzes customer needs to determine functional and cross-functional requirements.\nManages the functionality and efficiency of a group of computers running on one or more operating systems.\nMaintains the integrity and security of systems.\nAs required, supports users with completing requests for deployment of new services.\nMaintains system documentation.\nMay provide desk side support to users.\nDevelops and monitors policies and standards for allocation related to the use of computing resources.\nProvides advice and training to end-users. \nMaintains current knowledge of relevant technologies as assigned. \nParticipates in special projects as required.\nAdheres to the principles, methods, and techniques used in network administration and support.\nMaintains/enhances knowledge of related hardware and software.\nRequires professional certification in one or more specific technologies, depending on job assignment.\nThis position requires shift work, which could include nights, day, or afternoon shifts in addition to weekends and holidays.\nRequired Qualifications:\n5 years of experience required.\nBA/BS degree - may substitute additional years of experience.\nMust possess and maintain a Secret Clearance. \nMust meet DoW 8570 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges. Requirements include possessing and maintaining active Security Plus CE certification and computing environment training certificate. Computing environment training must be completed within 2 weeks of being hired.\nMust have good team working skills since this position entails coordinating with many different work centers.\nMust have good and professional customer relationship skills.\n2 + years of experience with common IT infrastructure services to include DNS, DHCP, and troubleshooting connectivity issues.\nPreferred Qualifications:\nExperience supporting multinational customers preferred.\nExperience operating in deployed environments preferred.\nExperience with user, administrative, and service account creation and management.\nExperience with direct customer support for both internal and external customers.\nExperience with Server STIGs, patching, Tenable, ACAS, SCCM, and IAVA vulnerabilities.\nExperience with Group Policy, and Windows PowerShell.\nExperience with Multiple OS’ and Scripting Languages\nExperience with the principles, methods, and techniques used in Microsoft Server 2008, 2012, AND 2016 administration, troubleshooting and support.\nExperience with implementing and maintaining systems documentation.\nExperience with developing training for both internal and external customers.\nExperience with managing, monitoring, and responding to key server infrastructure alerts.\nExperience with ServiceNow, SCCM, Exchange, and IDPA technologies.\nExperience with VMWare, Horizon View, and other virtualization technologies.\nExperience working with military customers.\nITIL Foundations v4 certification preferred. \nAdditional specific certifications may be required, depending on job assignment. \nThe work is typically performed at client site locations, which requires proper safety precautions; work may require some physical effort in the handling of light materials, boxes, or equipment. \nThe likely hourly rate for this position is between $23.37 - $31.63. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nOnsiteWork Location:\nUSA FL MacDill AFBAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":8145,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Professional Services","National Security"],"lifecycle":[{"event":"open","at":"2026-11-01T15:11:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":39,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-02T06:13:15Z"},"pay":{"stated_usd_annual":62000,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-help-desk-technician-4","json_url":"https://alion.io/job/general-dynamics-information-technology-help-desk-technician-4.json","meta":{"generated_at":"2026-11-03T03:32:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4804,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-help-desk-technician-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-help-desk-technician-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-help-desk-technician-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-help-desk-technician-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-help-desk-technician-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3588631}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3588631},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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