{"id":2904302,"url":"https://alion.io/job/general-dynamics-information-technology-helpdesk-support-technician","title":"Helpdesk Support Technician","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":37,"ghost_share":0,"stale_share":0.378,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":33,"max":44,"currency":"USD","period":"hour","gross":null,"usd_annual":88000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Copilot","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"TCP/IP","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T08:05:52Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nNoneClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nBI Full 6C (T4)Job Family:\nSCAJob Qualifications:\nSkills:\nComputer Support, Desktop Computers, Desktop ManagementCertifications:\nNoneExperience:\n2 + years of related experienceUS Citizenship Required:\nNoJob Description:\nJob Summary:\nWe are looking for a tier II tech that provides user support and customer service on company-supported computer applications and platforms, troubleshoots problems and advices on appropriate action.\nQualifications:\nRequired:\n2+ years of technical support experience in current desktop and laptop computers, various operating systems to include two or more of the following: Windows 11, macOS 27 Golden Gate, and with 2+ years of technical support experience in Microsoft products including CoPilot, Defender, Office 365 applications and Windows Hello for Business.\nMinimum requirements: AA Degree + 2 year related experience OR 3 years of related working experience if no AA degree\nExperience using ticketing system (prefer ServiceNow)\nExperience with remote desktop management software (prefer BomgarBeyond Trust)\nExperience with workstation deployment management system (prefer SCCM)\nAbility to follow and update standard troubleshooting procedures to ensure proper routing escalation of issues that cannot be resolved while on call with the customer\nWillingness to actively seek input from senior engineers and ask questions to improve technical understanding to improve first call resolution\nProven ability to meet and/or exceed Service Level Agreements\nStrong customer service and end-user equipment support skills\nStrong written and oral communications required.\nMandatory: Ability to work within 8:00 am - 8:00 pm EST per rotation on site. Some remote work allowed depending on workload.\nDesired:\nITIL foundations certification or ability to obtain certification within 3 months\nOne or more of the following certifications are desired:\nCompTIA Security+\nCompTIA Network+\nCompTIA A+\nMicrosoft Certified Desktop Support Technician\nEnterprise Desktop Support technician on Windows 11\nMCITP: Enterprise Desktop Administrator on Windows 11\nMicrosoft Certified Technology Specialist: Windows 11\nEducation Required: AA/AS\nJob Responsibilities:\nProvides technical support for 500+ users by telephone, Service Now and remote-control systems. Configures and supports (remotely) desktop computers, laptop computers, imaging, handheld devices, printers, monitors, portable data storage devices, and other general peripherals.\nConfigures IT devices for secure operation, including installation of security software, software updates, and other configurations remotely as required.\nSupports media, wireless networking, port security, remote access, and network connectivity; Supports equipment moves/adds/changes.\nAssists Help Desk Manager with daily operations; Update all tickets assigned daily.\nDiagnose hardware and software failures, communicate the remediation plans to users, and provide status updates.\nProvides remote software support for users of NCI-provided applications (as identified by the task), including basic to advanced software operations and general use of computers and peripherals.\nSupports NCI and NIH proprietary software. \nProvides virtual assistance sessions such as Windows Remote Assistance and Apple Remote Desktop.\nProvide inventory management support and CEPO process for hardware retirement.\nProvides input for end-user documentation and instructions.\nAbility to work well under pressure and to meet deadlines as needed.\nTracks and updates the movement of all IT assets (laptops, desktops, printers, etc.) within the stipulated database and within time constraints. \nPerforms diagnostics, analysis, repairs, or replacement hardware for PC’s, laptops, and printers.\nFollows set policies and procedures when assisting clients to ensure proper handling of requests.\nContributes knowledge and updated information to maintain the Service Desk SOPs (Standard Operating Procedures) and Training manuals for Tier I support.\nWork with Tier I/II/III and other groups to resolve technical problems.\nMaintains a professional attitude and appearance providing excellent customer service at all times, to include maintaining a good work ethic and assisting other analysts when needed. \nSupports continuous improvement in the process and quality of the operations.\nParticipates in troubleshooting of issues with the drive towards root cause identification and resolution.\nProvides end user training instruction, as required.\nOpens, tracks, and closes trouble tickets. \nEnsures problem ownership and promotes end-user satisfaction. \nTracks activities of technical support specialists to whom tickets were assigned.\nSupports requirements gathering for equipment moves/adds/changes.\nSupports Operating Systems: Windows 11, Microsoft Outlook, TCP/IP, MS Office 365 Suite, ServiceNow, Security suites.\nThe likely hourly rate for this position is between $33.15 - $44.85. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nOnsiteWork Location:\nUSA DC WashingtonAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7568,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Digital Government","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-20T07:22:35Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":45,"band":"ok","label":"Likely open","p_open":1,"p_active":0.604,"p_room":0.75,"age_days":9,"expected_fill_days":10,"reasons":["conf:21","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":{"stated_usd_annual":88000,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-helpdesk-support-technician","json_url":"https://alion.io/job/general-dynamics-information-technology-helpdesk-support-technician.json","meta":{"generated_at":"2026-10-25T14:00:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19995,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-helpdesk-support-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-helpdesk-support-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-helpdesk-support-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-helpdesk-support-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-helpdesk-support-technician"}]}