{"id":3184356,"url":"https://alion.io/job/general-dynamics-information-technology-information-systems-manager-tssci-wpoly","title":"Information Systems Manager - TS/SCI w/Poly","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":39,"ghost_share":0,"stale_share":0.41,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-26T05:57:25Z"}},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Annapolis Junction, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":136000,"max":184000,"currency":"USD","period":"year","gross":null,"usd_annual":184000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-21T00:00:00Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-24T08:05:52Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nTop Secret SCI + PolygraphClearance Level Must Be Able to Obtain:\nTop Secret SCI + PolygraphPublic Trust/Other Required:\nNoneJob Family:\nIT Infrastructure and OperationsJob Qualifications:\nSkills:\nInformation Technology Operations, Problem Resolution, Service Level Agreement (SLA), Services ManagementCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nYesJob Description:\nINFORMATION SYSTEMS MANAGER\nWe are seeking an experienced and highly motivated Information Systems Manager to lead our Tier 2 Remote Support team. This position is responsible for overseeing daily support operations, managing technical staff, ensuring service level agreement (SLA) compliance, and driving continuous improvement across support processes and technologies. The ideal candidate will possess strong leadership skills, operational expertise, and a solid technical background, with a commitment to delivering exceptional customer service and operational performance.\nKey Responsibilities\nLeadership & Team Management\nLead, mentor, develop, and manage a team of Tier 2 Remote Support professionals.\nOversee employee recruitment, onboarding, training, coaching, motivation, and performance management.\nConduct regular performance evaluations and support professional growth and career development.\nManage team productivity and accountability, providing coaching and corrective guidance as needed to ensure performance expectations are met.\nProvide backup leadership coverage for the Remote Operations Manager when required.\nOperational Excellence\nDirect and oversee Tier 2 Remote Support operations, ensuring efficient service delivery and customer satisfaction.\nMonitor SLA performance and proactively adjust team resources, priorities, and operational posture to meet or exceed service targets.\nEvaluate staffing levels against workload demands and SLA requirements, making recommendations for workforce adjustments as needed.\nApprove ServiceNow requests and tickets associated with Tier 2 support personnel and operational workflows.\nPartner with senior leadership, operations management, and the Program Management Office to resolve operational challenges and customer-impacting issues.\nCustomer & Incident Management\nManage escalated customer issues and ensure timely and satisfactory resolution.\nServe as a key escalation point for critical incidents and customer concerns.\nCollaborate with Tier 3 support teams and technical subject matter experts to resolve complex technical issues requiring advanced expertise.\nProcess Improvement & Compliance\nDevelop, implement, and enforce IT policies, procedures, and operational standards.\nEnsure compliance with organizational requirements, industry regulations, and data protection standards.\nIdentify recurring incidents and operational trends, perform root cause analysis, and drive corrective actions to reduce future occurrences.\nRecommend and champion process improvements, automation opportunities, and enhancements to existing support systems and workflows.\nTechnical Oversight\nMaintain a working technical knowledge of all systems, services, workflows, and approval processes managed by the Tier 2 team.\nAssess support processes and technologies to improve efficiency, service quality, and customer experience.\nSupport ongoing modernization and automation initiatives to increase operational effectiveness.\nWHAT YOU’LL NEED TO SUCCEED\nEducation: Bachelor of Arts/Bachelor of Science\nExperience: 5+ years of related experience\nSecurity clearance level: TS/SCI w/Poly\nUS citizenship required\n\n Required Qualifications\nBachelor's degree in Information Systems, Information Technology, Computer Science, or a related field; equivalent experience may be considered.\nDemonstrated experience managing technical support or IT operations teams.\nStrong understanding of IT service management (ITSM) principles and support operations.\nExperience with ServiceNow or similar ticketing and workflow management platforms.\nProven experience managing escalated customer issues and driving issue resolution.\nStrong analytical and problem-solving skills, including root cause analysis.\nExcellent leadership, communication, and interpersonal skills.\nExperience monitoring and managing SLA performance and workforce productivity.\nAbility to collaborate effectively across technical and business organizations.\n\n Preferred Qualifications\nExperience leading remote or distributed technical support teams.\nITIL Foundation certification or equivalent IT service management experience.\nExperience implementing process automation and operational efficiency initiatives.\nKnowledge of enterprise infrastructure, end-user support technologies, and support escalation frameworks.\n\nCertification: Active CompTIA Security+ certification required.\nSuccess Factors\nThe successful candidate will be a proactive leader who can balance customer satisfaction, operational performance, and employee development while continuously improving support processes, driving automation, and ensuring high-quality service delivery across the organization\nGDIT IS YOUR PLACE At GDIT, the mission is our purpose, and our people are at the center of everything we do.\nGrowth: AI-powered career tool that identifies career steps and learning opportunities\nSupport: An internal mobility team focused on helping you achieve your career goals\nRewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off\nCommunity: Award-winning culture of innovation and a military-friendly workplace\nOWN YOUR OPPORTUNITY Explore an enterprise IT career at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your desire to drive operations forward.\n#GlobalServices\nThe likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nUSA MD Annapolis JunctionAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":8422,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Digital Government","IT Consulting & Digital Transformation","Systems Integrators"],"lifecycle":[{"event":"open","at":"2026-10-23T22:55:30Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":13}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.882,"p_room":0.9,"age_days":5,"expected_fill_days":10,"reasons":["conf:45","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":184000,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-information-systems-manager-tssci-wpoly","json_url":"https://alion.io/job/general-dynamics-information-technology-information-systems-manager-tssci-wpoly.json","meta":{"generated_at":"2026-10-26T23:32:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32159,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-information-systems-manager-tssci-wpoly"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-information-systems-manager-tssci-wpoly"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-information-systems-manager-tssci-wpoly"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-information-systems-manager-tssci-wpoly\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-information-systems-manager-tssci-wpoly"}]}