{"id":1484581,"url":"https://alion.io/job/general-dynamics-information-technology-it-executive-support-service-lead","title":"IT Executive Support Service Lead","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Arlington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":83927,"max":113549,"currency":"USD","period":"year","gross":null,"usd_annual":113549},"salary_estimate":null,"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-09-28T00:00:00Z","employer_posted_date":"2026-09-28","last_verified_at":"2026-11-01T01:08:11Z","board_verified":true,"closed_at":null,"days_open":34,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":34},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nNoneClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nBI Full 6C (T4)Job Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nCustomer Experience (CX), Problem Resolution, Technical SupportCertifications:\nNoneExperience:\n10 + years of related experienceUS Citizenship Required:\nYesJob Description:\nWe are currently seeking an Executive Support Service Lead who will provide oversight of Executive Support Team who perform onsite and remote troubleshooting, in a high volume, fast-paced environment. Qualified candidates will have experience running large enterprise level teams across multiple locations, very strong analytical and problem-solving skills, as well as excellent written and verbal communication skills. The successful candidate will also have experience in program management activities such as budget and forecasting analysis, staffing and performance management, service improvement, and quality.\nThis role will manage the day-to-day work activities of the team, including timelines, customer experience, and relationship management, and prioritizing and allocating workflow. The Executive Support Team Lead will ensure the executive support staff uses the required tools and software to identify, document, track and resolve reported problems. The successful candidate will also provide a productive and motivating working environment and address any issues/disputes from customers or clients.\nHOW YOU WILL MAKE AN IMPACT\nCandidates must have at least 10 years of experience in the following:\nManaging customer service professionals directly and/or through subordinate managers or supervisors and offers leadership, coaching, and training.\nManaging teams supporting devices including desktops, laptops, printers, peripherals, and mobile devices (including tablets) across U.S.\nStrong understanding of IT asset lifecycle management and software license management is crucial.\nStrong organizational and project management skills to handle complex asset lifecycle tasks\nAbility to analyze data to identify trends, optimize spending, and report on asset status\nProficiency with IT asset management software, inventory management, and data analysis tools like Microsoft Excel.\nExcellent communication skills with the ability to present both high level and detailed tactical solutions to customers • Extremely detail oriented and able to monitor, review and analyze incident management performance metrics and recurring issues/requests. Proactively make recommendations for prevention and resolution. • Lead coordination efforts with customer for oversight in ensuring the Customer Service expectations and vision is always delivered • Developing the standard for field technicians and customer satisfaction metrics to improve service levels • Responsible to ensure contractual SLAs are met • Assessing training needs and spearheading the development of training programs • Update and oversee technical and training documentation updates as needed including problem resolution and base configurations • Plan, prioritize, and schedule, desk side support, and executive support activities to ensure continuity of service. • Lead, direct, evaluate, and develop staff to ensure that users receive competent and timely service. • Analyze desk side, and executive support inquiries to identify recurring user problems, recommend solutions, and to identify areas where service can be improved. • Ensure that staff use and maintain problem management databases so the activities and performance can be monitored. • Evaluate and implement efficiencies for Client services Team\nManage and/or support special projects\nREQUIRED QUALIFICATIONS\nBachelor’s Degree in Information Technology, Business Administration, or a related field is required.\n10+ years of experience performing IT hardware asset management functions and responsibilities in a large enterprise as outlined above. \nITIL 4 or ITIL 5 Managing Professional or Strategic Leader and a current HDI certification are required by the customer. \nHDI certificate is a plus\nLocation: Onsite in Arlington, VA. Candidate must reside within the DC/MD/Northern VA area.\nU.S. Citizenship and a background investigation are required; you must have a current clean financial background. The role requires flexibility to support issues or planned activities after hours, weekends and holidays as needed. Successful candidate must possess and be able to demonstrate technical skills and engineering attitude for success, dedication and commitment.\nGDIT IS YOUR PLACE:\n401K with company match\nComprehensive health and wellness packages\nInternal mobility team dedicated to helping you own your career\nProfessional scientific growth opportunities, including journal subscriptions, conference attendance, and supporting publication journey\nCutting-edge technology you can learn from\nRest and recharge with paid vacation and holidays\nThe likely salary range for this position is $83,927 - $113,549. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nScheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nUSA VA ArlingtonAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7563,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":61,"band":"ok","label":"Likely open","p_open":1,"p_active":0.814,"p_room":0.75,"age_days":33,"expected_fill_days":39,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":113549,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-it-executive-support-service-lead","json_url":"https://alion.io/job/general-dynamics-information-technology-it-executive-support-service-lead.json","meta":{"generated_at":"2026-11-01T03:15:33Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5072,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-it-executive-support-service-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-it-executive-support-service-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-it-executive-support-service-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-it-executive-support-service-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-it-executive-support-service-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1484581}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1484581},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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