{"id":2946103,"url":"https://alion.io/job/general-dynamics-information-technology-it-operations-manager-2","title":"IT Operations Manager","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":39,"ghost_share":0,"stale_share":0.41,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":123250,"max":166750,"currency":"USD","period":"year","gross":null,"usd_annual":166750},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"Azure DevOps","optional":false},{"name":"ServiceNow","optional":false},{"name":"ITIL","optional":true}],"status":"live","first_seen_at":"2026-10-20T18:46:04Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-10-24T08:05:52Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nNoneClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nBI Full 6C (T4)Job Family:\nAdministrationJob Qualifications:\nSkills:\nCommunication, Information Technology Operations, Services ManagementCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nNoJob Description:\nIT Operations Manager\nPosition Summary\nThe IT Operations Manager provides strategic and operational leadership for enterprise technology services supporting mission-critical programs, grants management, volunteer service initiatives, disaster response activities, and agency business operations. This role oversees day-to-day IT operations while serving as a senior technical advisor responsible for cloud infrastructure, enterprise applications, cybersecurity coordination, change management, operational governance, and modernization initiatives.\nThe position requires a blend of leadership, technical expertise, project management, and stakeholder engagement to ensure secure, reliable, and compliant technology services.\nKey Responsibilities\nIT Operations Leadership\nDirect and coordinate daily IT service delivery across infrastructure, cloud services, enterprise applications, identity management, and end-user support.\nEstablish operational priorities, resource allocations, and service delivery expectations.\nLead operational reviews and status meetings while monitoring project and program performance.\nEnsure operational activities align with strategic goals and mission requirements.\nServe as escalation point for operational issues, outages, and service disruptions.\nCloud and Infrastructure Management\nProvide leadership for Microsoft Azure and cloud modernization initiatives.\nOversee cloud infrastructure deployments, networking, platform services, storage, databases, and identity services.\nCoordinate environment provisioning, production releases, and operational readiness reviews.\nEnsure solutions comply with federal security and architecture requirements.\nEnterprise Applications and Business Systems\nSupport operational management of enterprise applications including:ServiceNow\nAzure DevOps\nMicrosoft 365\nCustom mission support applications\n\nReview application onboarding requests and operational impacts.\nCoordinate application lifecycle management and production support activities.\nSupport governance decisions regarding application hosting and enterprise integration strategies.\nChange, Release, and Governance Management\nLead Change Advisory Board (CAB) activities and operational governance processes.\nReview technical change requests for risk, compliance, operational impact, and implementation readiness.\nCoordinate stakeholders, technical teams, and agency leadership during change planning and execution.\nEnsure accurate documentation, implementation plans, testing procedures, and rollback strategies.\nPromote successful change adoption across the organization.\nCybersecurity and Compliance\nPartner with agency cybersecurity teams to maintain a secure and compliant operating environment.\nSupport Security Impact Assessments (SIAs), Authority to Operate (ATO) activities, and audit responses.\nEvaluate operational risks associated with new applications, integrations, and cloud services.\nEnsure compliance with federal security requirements, FISMA controls, and agency governance policies.\nParticipate in incident response and security remediation activities.\nProgram Support and Disaster Response Technology\nSupport technology platforms that enable client’s programs and mission operations.\nCoordinate IT services supporting disaster services initiatives and emergency response capabilities.\nEnsure operational readiness of systems that support program delivery and field activities.\nCollaborate with program offices to align technology investments with agency priorities.\nVendor, Contractor, and Team Leadership\nManage and mentor technical staff, contractors, and service providers.\nCoordinate work across engineering, operations, cybersecurity, networking, and application support teams.\nSupport workforce planning, onboarding, performance management, and training initiatives.\nFoster collaboration and accountability among cross-functional teams.\nStrategic Planning and Modernization\nIdentify opportunities to improve operational efficiency through automation and process improvement.\nLead modernization initiatives involving cloud adoption, security enhancement, and service transformation.\nProvide recommendations to leadership on technology investments and operational improvements.\nEvaluate emerging technologies and industry best practices for agency adoption.\nRequired Qualifications\nBachelor's degree in Information Technology, Computer Science, or related field.\n8+ years of progressive IT experience.\n3+ years in operational leadership, management, or supervisory roles.\nExperience supporting federal government information systems.\nDemonstrated expertise with:Microsoft Azure\nMicrosoft 365\nIdentity and Access Management\nServiceNow\nCloud Operations\nEnterprise Application Support\nChange Management\n\nExperience leading cross-functional operational teams.\nStrong written and verbal communication skills.\nPreferred Qualifications\nExperience supporting federal civilian agencies.\nExperience managing Azure cloud environments and DevOps pipelines.\nKnowledge of federal cybersecurity frameworks and compliance requirements.\nExperience supporting Disaster Services, Grants Management, Volunteer Programs, or Mission Support systems.\nITIL, PMP, Microsoft Azure, CISSP, or related certifications.\n#Priority\nThe likely salary range for this position is $123,250 - $166,750. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nRemoteWork Location:\nAny Location / RemoteAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":8622,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["National Security","Digital Government","Information Security","IT Consulting & Digital Transformation"],"lifecycle":[{"event":"open","at":"2026-10-20T18:46:04Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":78,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.866,"p_room":0.9,"age_days":5,"expected_fill_days":10,"reasons":["conf:45","velocity","win:mid","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":{"stated_usd_annual":166750,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-it-operations-manager-2","json_url":"https://alion.io/job/general-dynamics-information-technology-it-operations-manager-2.json","meta":{"generated_at":"2026-10-26T14:16:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19650,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-it-operations-manager-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-it-operations-manager-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-it-operations-manager-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-it-operations-manager-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-it-operations-manager-2"}]}