{"id":3591535,"url":"https://alion.io/job/general-dynamics-information-technology-major-incident-manager","title":"Major Incident Manager","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":34,"ghost_share":0,"stale_share":0.176,"repost_share":0,"time_to_fill_p50_days":38,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":102000,"max":138000,"currency":"USD","period":"year","gross":null,"usd_annual":138000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"HL7","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-10-31T00:00:00Z","employer_posted_date":"2026-10-31","last_verified_at":"2026-11-05T22:06:44Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nNoneClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nSSBI (T5)Job Family:\nAdministrationJob Qualifications:\nSkills:\nCommunication, Incident Management, Major Incident Management, ServiceNow PlatformCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nNoJob Description:\nGDIT has been supporting the Indian Health Service (IHS) mission for 20+ years; working with the agency to provide integral services to raise health access and availability to 2.6 million American Indians and Alaska Natives.\nThe Major Incident Manager will be part of modernizing the EHR platform to enable better data access, patient experience, and quality of care for 567 tribes, 37 states and over 600 medical facilities.\nAs an Major Incident Manager supporting the IHS EHRM program, you will be responsible for leading Major Issue Management and supporting triage, incident, problem, and change management activities within the Sustainment Operations Incident and Delivery pillar.\n***The shift hours for this role are 7:00AM-7:00PM with:\n5 days working, 5 days off or:\n4 days working, 5 days off or:\n5 days working, 4 days off.\nHOW A MAJOR INCIDENT MANAGER WILL MAKE AN IMPACT:\nPlay a critical role in maintaining the stability, availability, and usability of the PATH (Oracle Cerner Millennium) environment by leading the response to high-severity incidents and coordinating major issue resolution.\nEnsure timely, well-coordinated incident management, reduce downtime, protect data integrity, and help clinicians and staff focus on delivering safe, high-quality patient care.\nWork non-standard hours, including evenings, weekends, and holidays, as directed by management and based on client needs and incident response requirements.\nWork closely with application, engineering, infrastructure, vendor, and operational teams.\nProvide 24/7 coordination for major incidents (SEV1-SEV3) affecting critical systems such as EMR, clinical workflows, financial systems, and imaging platforms.\nAssess incident criticality at engagement and throughout the lifecycle; oversee monitoring, prioritization, escalation, and resolution against defined SLAs.\nEngage and coordinate cross-functional technical resources as necessary, ensuring all steps and activities required for escalation are executed efficiently.\nServe as the primary point of contact for major incidents, providing timely, professional communication to clients, internal stakeholders, and executive leadership.\nEnsure accurate, comprehensive documentation in ServiceNow, including Service Requests, Incident Reports, and associated Change Requests, capturing timelines, actions, and outcomes.\nLead root cause analysis efforts, document findings and corrective actions across vendors, and deliver clear summaries to leadership.\nAnalyze incident data to identify trends and contribute to process improvement, problem management, and preventive strategies.\nSupport triage, incident management, problem management, and change management when not directly engaged in a major incident, helping to strengthen reliability and resiliency.\nMentor team members, support incident response drills, and maintain operational readiness for potential outage.\nHelp strengthen customer trust, support contract performance, and enable mission success across the healthcare environment.\nREQUIRED QUALIFICATIONS AND EXPERIENCE:\nBachelor’s degree in Computer Science, Information Technology, or related field, or equivalent combination of education and experience.\nMinimum 5 years of experience in incident management, preferably in healthcare IT or large, complex IT environments.\nStrong knowledge of ITIL practices (incident and problem management) and IT troubleshooting in mission-critical systems.\nExperience with PATH (Oracle Cerner Millennium) or similar EHR platforms and enterprise incident management tools (ServiceNow; xMatters preferred).\nDemonstrated ability to lead cross-team incident response and make effective decisions under high pressure.\nTraining/education/experience in task coordination and functional knowledge of IT project management concepts and tools.\nAbility to participate in an on-call rotation and work irregular hours to support 24/7 operations.\nAbility to travel up to 25% of the year, if needed. \nDESIRED QUALIFICATIONS AND EXPERIENCE:\n5+ years of relevant incident management or operations leadership experience.\nExperience supporting federal contract programs and working with government stakeholders.\nExperience with healthcare systems and standards such as HL7, PACS, and EMR platforms.\nStrong task and incident management skills, with excellent organizational and time management capabilities.\nAbility to manage frequently changing priorities of competing importance in a fast-paced environment.\nAbility to communicate and interact effectively with internal/external teams, including key stakeholders and customers.\nAbility to work independently with minimal supervision and within tight deadlines, following detailed written policies, processes, procedures, and work instructions.\nAbility to produce high-quality documentation (incident reports, root cause analyses, playbooks, and process documents) that contributes to the overall success of our program.\nSECURITY CLEARANCE LEVEL:\n\nThis role requires you to obtain and maintain an in-depth Public Trust level 5 clearance. This investigation will review personal and criminal behavior, financial conduct, foreign influence, as well as other adjudications.\nGDIT IS YOUR PLACE\nFull-flex work week to own your priorities at work and at home.\n401K with company match.\nComprehensive health and wellness packages.\nInternal mobility team dedicated to helping you own your career.\nProfessional growth opportunities including paid education and certifications.\nCutting-edge technology you can learn from.\nRest and recharge with paid vacation and holidays.\n#IHSJobs \n#GDITFedHealthJob s\nThe likely salary range for this position is $102,000 - $138,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nScheduled Weekly Hours:\n40Travel Required:\n10-25%Telecommuting Options:\nRemoteWork Location:\nAny Location / RemoteAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":8990,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["401k plan","Growth opportunities","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Professional Services","National Security"],"lifecycle":[{"event":"open","at":"2026-11-01T19:29:18Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":5,"expected_fill_days":38,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":{"stated_usd_annual":138000,"is_top_pay":true},"html_url":"https://alion.io/job/general-dynamics-information-technology-major-incident-manager","json_url":"https://alion.io/job/general-dynamics-information-technology-major-incident-manager.json","meta":{"generated_at":"2026-11-05T23:20:21Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4589,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-major-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-major-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-major-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-major-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-major-incident-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3591535}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3591535},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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