{"id":3718010,"url":"https://alion.io/job/general-dynamics-information-technology-performance-measurement-business-intelligence-support","title":"Performance Measurement & Business Intelligence Support","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":95,"open_postings":49,"ghost_share":0,"stale_share":0.184,"repost_share":0.041,"time_to_fill_p50_days":37,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Analytics","role_family":"Analytics","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false},{"name":"Incident Management","optional":true},{"name":"ITIL","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-11-03T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-10T13:21:08Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nTop SecretClearance Level Must Be Able to Obtain:\nTop Secret/SCIPublic Trust/Other Required:\nNoneJob Family:\nData Science and Data EngineeringJob Qualifications:\nSkills:\nData Analytics, Data Quality, Operational Analytics, Operational Metrics, Performance MeasurementCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nYesJob Description:\nPosition Summary\nThe Performance Management Analyst III designs, builds, and maintains the measures, dashboards, and reports that show how a DHS agency's national cyber operations center is performing. The analyst turns operational and program data into clear information on readiness, workload, timeliness, and quality for leadership.\nThe analyst owns the center's performance measurement framework and recurring performance reporting, and helps measure the effect of modernization and AI-enabled tools on the mission. The role also supports discovery and procedure refinement, trains staff, maintains performance knowledge resources, and sustains reliable reporting during normal and surge operations.\nKey Responsibilities\nDiscovery and Procedure Support\nSupport initial discovery through stakeholder interviews and assessments of existing KPIs, dashboards, reporting workflows, data sources, and readiness measures. Document needs, capability gaps, dependencies, and constraints, and recommend prioritized improvements.\n\nDevelop, update, and maintain performance measurement and reporting procedures, including data collection, calculation, validation, escalation, and publication steps.\nPartner with the Business Analysts and operational process owners to refine mission-performance procedures and escalation workflows. Provide analytical evidence, support testing of proposed changes, and validate their effect on mission performance.\nPerformance Measurement Framework\nDevelop and maintain the KPI framework, including definitions, data sources, baselines, and targets.\nDefine measures for intake and triage timeliness against service levels, mean time to detect and respond, escalation timeliness, case closure, product timeliness, and staffing and training readiness.\nDocument calculation rules so every measure is repeatable and auditable.\nDevelop and maintain stakeholder satisfaction measures, including feedback collection methods, reporting frequency, analysis, and recommendations for improvement.\nDefine and report system availability measures using authoritative data from system owners, including agreed service windows, outage classifications, and mission impacts.\nDashboards & Analytics\nBuild and maintain operational metrics and incident lifecycle dashboards for leadership and operators.\nAutomate data collection and refresh, and manage data quality and lineage for every reported measure.\nBuild dashboards in the agency's enterprise analytics environment, including Palantir.\nEnsure dashboards and reports meet Section 508 accessibility requirements.\nProgram & Readiness Reporting\nProduce monthly and quarterly performance reports and readiness metrics.\nProvide performance and staffing inputs to program management and quarterly status reviews.\nOwn the monthly readiness and staffing report, including training and certification levels.\nAnalysis & Improvement\nAnalyze trends, bottlenecks, and workload, and recommend improvements.\nMeasure the effect of new workflows and AI-enabled tools, including workload reduction.\nBrief findings to government leadership in plain, decision-ready terms.\nTraining and Performance Repositories\nDevelop and deliver staff training on new performance systems, dashboards, metric interpretation, and reporting workflows. Coordinate training on related operational systems and workflows with system and process owners.\nCreate and maintain user guides, job aids, and practical exercises; assess user understanding, collect feedback, and update training materials as systems and procedures change.\nMaintain performance repositories and related knowledge systems containing metric dictionaries, approved procedures, dashboard documentation, training materials, and improvement records. Apply version control, assigned content ownership, access controls, and scheduled reviews to keep content current and usable.\nRequired Qualifications\nBachelor's degree in Data Analytics, Statistics, Information Systems, Business, or a related field.\nMinimum 5 years of experience in business intelligence, performance management, or operational analytics.\nExperience designing KPI frameworks and building dashboards in tools such as Power BI, Tableau, Qlik, or Palantir.\nProficiency in SQL and working with data from multiple operational systems.\nExperience producing executive-level reports and briefings.\nActive Top Secret (TS) clearance.\nEligibility to obtain and maintain TS/SCI access.\nAbility to work onsite at DHS Headquarters and other agency sites in the National Capital Region.\nPreferred Qualifications\nExperience measuring security operations center, watch floor, or incident management performance.\nHands-on Palantir Foundry experience (for example Workshop, Quiver, or Contour).\nPython or R for data preparation and analysis.\nExperience building Section 508 accessible dashboards.\nExperience with federal program reporting, including program management reviews.\nExperience supporting DHS, CISA, DoW, or Intelligence Community programs.\nFamiliarity with federal performance management requirements, including the GPRA Modernization Act and OMB Circular A-11 performance guidance.\nExperience with IT service management metrics, such as ITIL-based service levels.\nExperience with data governance for metrics, including metric definitions, data dictionaries, and audit trails.\nAbility to support nights, weekends, holidays, on-call, and work at a continuity site during emergencies.\nCurrent DHS suitability (Entry on Duty) determination.\nExperience handling information under the Traffic Light Protocol and controlled unclassified information (CUI) markings.\nThe likely salary range for this position is $131,750 - $178,250. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nOnsiteWork Location:\nUSA DC WashingtonAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":8626,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Professional Services","National Security"],"lifecycle":[{"event":"open","at":"2026-11-04T01:28:59Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":14,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-11-10T11:34:35+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)","Alion: sponsorship offered in the employer's own job adverts (24 months)"],"filings_for_role_12m":5}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":7,"expected_fill_days":37,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/general-dynamics-information-technology-performance-measurement-business-intelligence-support","json_url":"https://alion.io/job/general-dynamics-information-technology-performance-measurement-business-intelligence-support.json","meta":{"generated_at":"2026-11-10T16:39:36Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4350,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-performance-measurement-business-intelligence-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-performance-measurement-business-intelligence-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-performance-measurement-business-intelligence-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-performance-measurement-business-intelligence-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-performance-measurement-business-intelligence-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3718010}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3718010},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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