{"id":1059275,"url":"https://alion.io/job/general-dynamics-information-technology-principal-systems-analyst","title":"Principal Systems Analyst","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":33,"ghost_share":0,"stale_share":0.364,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Stuttgart, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":107744,"max":126500,"currency":"USD","period":"year","gross":null,"usd_annual":126500},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tableau","optional":false},{"name":"Microsoft Excel","optional":true}],"status":"live","first_seen_at":"2026-09-19T05:47:57Z","employer_posted_date":"2026-09-19","last_verified_at":"2026-10-21T23:49:23Z","board_verified":true,"closed_at":null,"days_open":33,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":33},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nTop Secret/SCIClearance Level Must Be Able to Obtain:\nTop Secret/SCIPublic Trust/Other Required:\nNoneJob Family:\nIT Infrastructure and OperationsJob Qualifications:\nSkills:\nIT Change Management, ServiceNow IT Service Management (ITSM), Technical CoordinationCertifications:\nNoneExperience:\n5 + years of related experienceUS Citizenship Required:\nYes Job Description:\nPlease take this opportunity to join one of GDIT’s fastest long-standing growing programs! US Battlefield Information Collection and Exploitation System eXtended (US BICES-X) is a cutting-edge program supporting DoW intelligence information sharing on current and emerging global threats to mission and coalition partners and emerging nations. With an internationally dispersed team supporting each combatant command, the US BICES-X team is in direct support of the war fighter and their missions. We are seeking a creative and driven professional with a passion for solving real world issues on a cross-functional, fast paced team.\nWe are seeking a detail-oriented Principal Systems Analyst to join our dynamic, internationally dispersed team. This role is essential for supporting critical intelligence information-sharing networks by ensuring that IT services, systems, and configuration modifications are implemented seamlessly.\nThe successful candidate will act as a key analyst overseeing system workflows, monitoring service and change requests within ServiceNow, maintaining the integrity of the Configuration Management Database (CMDB), and driving process improvements. This position requires strong technical coordination skills to interface with stakeholders, ensure high ticket quality, manage Approved Service Interruptions (ASIs), and deliver reliable change management reporting for the customer.\nResponsibilities\nProcess, monitor, and manage service requests and engineering change request (CR) tickets using ServiceNow (or similar ITSM tools) to ensure proper categorization and handling.\nFacilitate and ensure high ticket quality, verifying that all technical documentation within tickets is complete, and proactively coordinate with teams to guarantee that tickets are addressed in a timely manner.\nEnsure configuration control and system integrity by reviewing design release documents and making authorized updates to the Configuration Management Database (CMDB) and authorized product lists.\nActively track, schedule, and report on Approved Service Interruptions (ASIs) to minimize operational impact on coalition partners.\nBuild and design custom dashboards and reports in response to customer Requests for Information (RFIs) and Contract Deliverables (CDRL) using Excel, Tableau, and ServiceNow.\nConduct regular Change and Configuration Management audits for ServiceNow ticket actions to ensure strict compliance with internal processes.\nAnalyze science, engineering, and business data processing workflows to identify inefficiencies, proposing and implementing improved ServiceNow workflows and IT service procedures.\nAuthor, update, and maintain comprehensive Standard Operating Procedures (SOPs), process maps, and knowledge base articles to assist team members with technical workflows.\nAct as a primary liaison between technical engineering teams, international mission partners, and program leadership to communicate change impacts and system schedules.\nProvide guidance, prepare agendas, and actively participate in weekly Technical Review Board (TRB) and Change Advisory Board (CAB) meetings.\nServe as the local Subject Matter Expert (SME) for systems configuration, helping to guide managers, site leads, engineers, and administrators through configuration control procedures.\nRequired Qualifications\n5+ years of IT Change Management, Configuration Management, or Systems Analysis experience.\nActive TOP SECRET/SCI clearance.\nITIL V4 Foundation (or higher) or equivalent ITIL certification.\nBachelor’s degree or equivalent experience.\nStrong hands-on experience utilizing ITSM tools, specifically ServiceNow (or equivalents like Remedy, SCSM).\nMust be eligible to achieve and maintain Technical Expert Status Accreditation (TESA) as defined in the Status of Forces Agreement (SOFA) between the United States and the Federal Republic of Germany. Qualification requires:\nTESA REQUIREMENTS:\nA Bachelor's degree plus 3 years of specialized experience, OR;\nAn Associate's degree plus 7 years of specialized experience, OR;\nA major certification plus 7 years of specialized experience, OR;\n11 years of specialized experience.\nPreferred Qualifications\nDeep familiarity with ServiceNow as a fulfiller, with explicit knowledge of the Change, Asset, and CMDB modules, and experience designing system workflows.\nExperience with advanced Excel (including Pivot Tables), Tableau, JIRA, or MS Access to track, control, and improve daily work processes.\nProven experience preparing materials for and facilitating technical exchange meetings and approval workflows.\nThe likely salary range for this position is $107,744 - $126,500. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Total compensation for international positions varies by tax, social security, and immigration statuses, as well as location. Generally, an international assignment may include allowances, premium uplifts, and/or relocation or transportation benefits, above base salary range noted.Scheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nInternationalAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":7885,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":true,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":5}],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":1,"p_active":0.597,"p_room":0.35,"age_days":33,"expected_fill_days":10,"reasons":["conf:6","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":126500,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-principal-systems-analyst","json_url":"https://alion.io/job/general-dynamics-information-technology-principal-systems-analyst.json","meta":{"generated_at":"2026-10-22T17:58:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":277,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-principal-systems-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-principal-systems-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-principal-systems-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-principal-systems-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-principal-systems-analyst"}]}