{"id":2261485,"url":"https://alion.io/job/general-dynamics-information-technology-service-desk-technician","title":"Service Desk Technician","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":27,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["El Segundo, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":36,"currency":"USD","period":"hour","gross":null,"usd_annual":72000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Dynatrace","optional":false},{"name":"Jira","optional":false},{"name":"Service Desk","optional":false},{"name":"Active Directory","optional":true}],"status":"live","first_seen_at":"2026-10-08T00:00:00Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-30T13:30:19Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nSecretClearance Level Must Be Able to Obtain:\nSecretPublic Trust/Other Required:\nNoneJob Family:\nTechnical Support ServicesJob Qualifications:\nSkills:\nDesktop Computers, Remote Support, TroubleshootingCertifications:\nNoneExperience:\n3 + years of related experienceUS Citizenship Required:\nYes Job Description:\nTransform technology into opportunity as a Service Desk Technician with GDIT. A career in enterprise IT means connecting and enhancing the systems that matter most. At GDIT you’ll be at the forefront of innovation and play a meaningful part in improving how agencies operate.\nAt GDIT, people are our differentiator. As a Service Desk Technician, you will help ensure today is safe and tomorrow is smarter. Our work depends on a Service Desk Technician joining our team to deliver cost-effective, next-generation IT solutions and services to the Department of Defense, the intelligence community, and federal civilian agencies as they modernize their information systems.\nHOW A SERVICE DESK TECHNICIAN WILL MAKE AN IMPACT:\nProvides technical support and troubleshooting for network, desktop, and/or systems hardware and software.\nAssists and resolves hardware and software technical problems on laptops, thin clients, and peripherals.\nAnswers queries by email, telephone, and instant messaging\nIdentifies problems via monitoring of the Jira Service Management and DynaTrace portals.\nFulfills requests and provides troubleshooting support to on-site personnel at Los Angeles Air Force Base and remote users across the US regarding network and system infrastructure, associated applications, and devices.\nRecords all work accomplished using the Jira Service Management application.\nInputs standardized data into maintenance software applications to assist in diagnosis, identification, isolation, problem analysis, and compilation of historical database records.\nRoutes calls to product line, application, or system support specialists.\nAlerts management to recurring problems and patterns of problems.\nMaintains ownership of incidents from end-to-end.\nWHAT YOU’LL NEED TO SUCCEED:\nPositive customer service attitude.\nDetailed technical problem-solving approach.\nExcellent interpersonal communications skills.\nMust be able to lift and move objects up to 50 pounds, with or without reasonable accommodation.\nAbility to move between work sites as required.\nPreferred Skills: Jira Service Management, Microsoft Active Directory, and working with military organizations - preferably, Space Force.\nTechnical Training, Certification(s) or Degree, 3+ years of experience\nAbility to obtain an Interim Secret Clearance within 3 months of hire\nSecret Security Clearance preferred\nInformation Assurance Level II Certification (Security+)\nLocation: Onsite at LAAFB (Los Angeles, CA)\nTravel: Up to 10%\nGDIT IS YOUR PLACE:\n401K with company match.\nComprehensive health and wellness packages.\nInternal mobility team dedicated to helping you own your career.\nProfessional growth opportunities including paid education and certifications.\nCutting-edge technology you can learn from.\nRest and recharge with paid vacation and holidays.\nThe likely hourly rate for this position is between $27.20 - $36.80. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.\nScheduled Weekly Hours:\n40Travel Required:\nLess than 10%Telecommuting Options:\nOnsiteWork Location:\nUSA CA El SegundoAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identify Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":5784,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":true,"languages":[]},"benefits":["401k plan","Growth opportunities"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Military","Professional Services","National Security"],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.878,"p_room":0.9,"age_days":22,"expected_fill_days":39,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":72000,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-service-desk-technician","json_url":"https://alion.io/job/general-dynamics-information-technology-service-desk-technician.json","meta":{"generated_at":"2026-10-30T18:32:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7630,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-service-desk-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-service-desk-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-service-desk-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-service-desk-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-service-desk-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2261485}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2261485},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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