{"id":1533367,"url":"https://alion.io/job/general-dynamics-information-technology-sr-scrum-master-operational-support","title":"Sr. SCRUM Master - Operational Support","company":{"id":4418,"name":"General Dynamics Information Technology","domain":"gdit.com","url":"https://alion.io/company/gdit","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":29,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":39,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":128039,"max":173229,"currency":"USD","period":"year","gross":null,"usd_annual":173229},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Jira","optional":false},{"name":"Kanban","optional":false},{"name":"Scrum","optional":false},{"name":"CI/CD","optional":true},{"name":"FedRAMP","optional":true},{"name":"Service Desk","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-09-30T17:15:16Z","employer_posted_date":"2026-09-30","last_verified_at":"2026-10-31T07:27:57Z","board_verified":true,"closed_at":null,"days_open":31,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":31},"description":"Type of Requisition:\nRegularClearance Level Must Currently Possess:\nNoneClearance Level Must Be Able to Obtain:\nNonePublic Trust/Other Required:\nNoneJob Family:\nSoftware EngineeringJob Qualifications:\nSkills:\nAgile Framework, Scaled Agile Framework (SAFe), Scrum Development ProcessCertifications:\nNoneExperience:\n8 + years of related experienceUS Citizenship Required:\nNo Job Description:\nGDIT has an opportunity for a dynamic and talented candidate to join our team supporting the Administrative Office of the US Courts (AOUSC) Case Management Systems Office (CMSO) in its modernization effort for one of its mission-critical case management application that is used by all U.S. district, appellate, and bankruptcy courts’ staff members and external stakeholders. CMSO has a mature agile practice using the Scaled Agile Framework (SAFe) and supports a broad range of complex business systems which are instrumental to the AOUSC mission.\nThis Sr. Scrum Master will lead an operational 24/7 support team responsible for incident response, production stability, and post-deployment stabilization. The ideal candidate combines strong Scrum/SAFe experience with hands-on leadership of production support and incident-driven work.\nThe Sr. Scrum Master will execute the following responsibilities:\nEstablish operational goals and plans for the 24/7 team that support program objectives, incident SLAs, and stabilization targets.\nCoach the team and Product Owners on Agile (Scrum, Kanban/Scrumban, Epic/Story creation) tailored for incident-driven, support-focused work.\nManage expectations with Product Owners, service owners, and stakeholders, balancing incident response, corrective maintenance, security/compliance activities, and minor enhancements.\nLead coordination during high-severity incidents and outages; facilitate incident bridges, ensure engagement of the right resources, and provide clear, timely communication to management and stakeholders.\nFacilitate daily standups (including shift handoffs), backlog refinement, retrospectives, and operational/incident review sessions; promote continuous improvement in incident handling and team workflows.\nMaintain JIRA and other information radiators with clear visibility of incidents, defects, SLAs, operational tasks, and improvement items; ensure accurate risk/issue and corrective maintenance logs.\nEnsure “definition of done” for incidents/defects/operational tasks includes root cause analysis, verification, documentation, and updates to monitoring, runbooks, and knowledge bases.\nIdentify and escalate risks, dependencies, and impediments impacting incident resolution or operational performance; coordinate with development, security, and platform teams as needed.\nAssist with internal and external communication, including inputs to status, SLA, and incident reports; support preparation of operational support plans and post-deployment assessments.\nBuild a trusting, safe environment where issues are raised quickly with focus on learning, prevention, and team accountability; coach the team toward greater self-management and operational discipline.\nParticipate in cross-team coordination and governance (e.g., Scrum of Scrums, architecture/security/operations forums) to align support activities with ongoing development and security practices.\nREQUIRED QUALIFICATIONS\nBachelor’s degree (BA or BS) plus at least five (5 to 7+) years of experience in Agile development and an operations/support environment.\nExperience using, implementing, and operating within the Scaled Agile Framework (SAFe) and familiarity with PI concepts and ceremonies.\nAbility to create, sustain, and enhance team dynamics and collaboration.\nExperience in or closely supporting software development organizations, including collaboration with development and test teams on defects and stability.\nProject Management Professional Certification (PMP).\nCertified Scrum Master (CSM) or Agile Certified Practitioner (PMI-ACP).\nSAFe Agilist (SA).\nAbility to manage multiple projects and work rapidly in a high tempo environment that often requires multitasking; ability to remain calm and focused during critical incidents and high-tempo operational periods.\nDemonstrated experience leading or working with a 24/7 production support team (e.g., NOC, SOC, DevOps, SRE), including on-call coordination and severity-based SLAs.\nProven experience coordinating incident response for production systems (facilitating incident calls, managing escalations, conducting post-incident reviews, and driving follow-up actions).\nExperience working with cross-functional technical teams (e.g., DevSecOps, DBA, developers, testers) to troubleshoot and resolve production issues.\nStrong facilitation, influence, and negotiation skills; able to lead under pressure and balance operational demands with stakeholder needs.\nExcellent problem-solving and communication skills (written and verbal), including concise communication during incidents and in follow-up reporting.\nPREFERRED QUALIFICATIONS\nExperience with incident and ticketing tools (e.g., Jira/Service Desk, ServiceNow) and monitoring/alerting platforms.\nExperience in FedRAMP, NIST, or other security-sensitive environments and familiarity with security scanning and logging practices.\nExperience in cloud-hosted applications and CI/CD or DevSecOps environments.\nThe likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.Scheduled Weekly Hours:\n40Travel Required:\nNoneTelecommuting Options:\nRemoteWork Location:\nAny Location / RemoteAdditional Work Locations:\nTotal Rewards at GDIT:\nOur benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.Our Identity Verification Process:\nAs part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.About Our Work:\nWe are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.Join our Talent Community to stay up to date on our career opportunities and events atgdit.com/tc.\nEqual Opportunity Employer / Individuals with Disabilities / Protected Veterans","description_format":"text","description_chars":8325,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":true,"languages":[]},"benefits":["Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T02:00:51Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 21 · green card filings: 4","filings_12m":21,"filings_prev_12m":30,"green_card_filings_12m":4,"median_offered_wage_usd":154900,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":62,"band":"ok","label":"Likely open","p_open":1,"p_active":0.827,"p_room":0.75,"age_days":30,"expected_fill_days":39,"reasons":["conf:3","velocity","win:late","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":173229,"is_top_pay":false},"html_url":"https://alion.io/job/general-dynamics-information-technology-sr-scrum-master-operational-support","json_url":"https://alion.io/job/general-dynamics-information-technology-sr-scrum-master-operational-support.json","meta":{"generated_at":"2026-10-31T19:22:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30460,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4418},"rest":"https://alion.io/mcp/rest/get_company?id=4418"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-dynamics-information-technology-sr-scrum-master-operational-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-dynamics-information-technology-sr-scrum-master-operational-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-dynamics-information-technology-sr-scrum-master-operational-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-dynamics-information-technology-sr-scrum-master-operational-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-dynamics-information-technology-sr-scrum-master-operational-support"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":1533367}},{"tool":"search_jobs","arguments":{"company":"gdit.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":1533367},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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