{"id":3330715,"url":"https://alion.io/job/general-motors-payroll-call-handling-analyst","title":"Payroll Call Handling Analyst","company":{"id":1705,"name":"General Motors","domain":"gm.com","url":"https://alion.io/company/general-motors-europe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":85,"ghost_share":0,"stale_share":0.659,"repost_share":0.012,"time_to_fill_p50_days":13,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":87},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-27T11:58:40Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T12:16:29Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.\nWork Arrangement: This role is categorized as hybrid on night shift (8pm to 5am). This means the successful candidate is expected to report to GM Philippines office three times per week or other frequency dictated by the business.\nThe Role\nThe HR Services Call Handling Analyst is responsible for managing and resolving People Services cases received via calls and emails from various business units. This role serves as a key point of contact for HR Representatives, Employees, and People Leaders, ensuring timely and accurate resolution of HR-related inquiries while maintaining high service quality and compliance with established policies and procedures.\nWhat You'll Do\nProcess HR cases received via calls or emails, prioritizing based on urgency and impact.\nMonitor personal queues and aging cases to ensure timely resolution.\nFollow established processes for case documentation, issue resolution, and escalation.\nServe as the single point of contact for HR Representatives, Employees, and People Leaders.\nEnsure adherence to service level agreements (SLAs) and escalate complex cases as needed.\nSuggest process improvements to enhance operational efficiency and service excellence.\nMaintain and update job aids and standard operating procedures (SOPs).\nParticipate in project teams and contribute to system testing and performance improvement initiatives.\nEnsure compliance with global SLAs, GM corporate policies, and external regulatory requirements.\nMaintain confidentiality of employee information and perform tasks based on approved guidelines.\nConduct peer checks and post-audit reviews of escalated issues.\nEnsure timely resolution of client issues and escalate as necessary.\nExercise sound situational judgment to independently determine appropriate actions for requests that fall outside standard procedures, ensuring timely decisions based on urgency and business impact.\nDemonstrate investigative problem-solving by uncovering underlying or hidden issues, conducting thorough root-cause analysis, and utilizing all relevant tools, data, and resources to drive accurate and timely resolution.\nYour Skills & Abilities (Required Qualifications)\nBachelor’s degree in human resources, Business Administration, or related field.\nExperience in HR shared services or call handling environment is an advantage.\nStrong communication and interpersonal skills. Willing to receive phone inquiries for a majority of the work hours.\nAbility to manage multiple priorities in a fast-paced environment.\nProficiency in case management tools and HR systems.\nHigh attention to detail and commitment to confidentiality.\nWilling to work night shift\nWhat Will Give You A Competitive Edge (Preferred Qualifications)\nPost-graduate degree.\nExperience in a contact center or shared service environment\nFamiliarity with HR compliance standards and service delivery metrics.\n\nAbout GM\nOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.\nWhy Join Us\nWe believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.\nNon-Discrimination and Equal Employment Opportunities\nGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.\nWe encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visitHow we Hire.\nAccommodations\nGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. 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