{"id":3411492,"url":"https://alion.io/job/general-motors-post-launch-data-analytics-lead","title":"Post Launch Data Analytics Lead","company":{"id":1705,"name":"General Motors","domain":"gm.com","url":"https://alion.io/company/general-motors-europe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":80,"ghost_share":0,"stale_share":0.7,"repost_share":0.013,"time_to_fill_p50_days":13,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Analytics","role_family":"Analytics","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Warren, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":113000,"max_usd":216000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":408},"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Databricks","optional":false},{"name":"Power BI","optional":false},{"name":"SQL","optional":false},{"name":"Python","optional":true},{"name":"Tableau","optional":true}],"status":"live","first_seen_at":"2026-10-28T18:01:16Z","employer_posted_date":"2026-10-28","last_verified_at":"2026-11-04T12:47:04Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Job Description\nThe Role\nAt GM,Customer Success and Operations shapes the ownership experience by making every customer and dealer interaction easier, faster, and more connected-from onboarding and digital support to service and issue resolution. By anticipating customer needs, reducing effort, and owning issues end to end, the team helps customers feel valued, supported, and confident throughout their ownership journey. The Post Launch team supports dealers with focused technical guidance so repairs are faster and more accurate.\nThe Post Launch Data Analytics lead is responsible for transforming structured and abstract data into clear, compelling stories that drive technician experience and strategy. The role requires strong analytical skills, experience with SQL and Databricks, and the ability to synthesize signals across the business. You will support the team through both structured and ad hoc analysis, working in an environment that often requires flexibility and adaptability. The role includes preparing and presenting regular reports and dashboards, as well as responding to emerging business questions with custom studies and analyses. You will be responsible for uncovering customer, technician and product insights, synthesizing data from multiple sources, and communicating findings through clear, compelling presentations for leadership and cross-functional teams.\nWhat You'll Do:\nCompile and analyze structured and unstructured data from multiple sources, including operational databases and business systems.\nDevelop and maintain dashboards and ad hoc reports to visualize customer and dealer experience metrics and insights.\nQuery data using SQL and AI to support deep-dive analyses and answer business questions as they arise.\nLeveraging AI to increase efficiency of reporting.\nPresent findings in a compelling, easy-to-understand manner, tailoring communication to technical audiences, leadership and cross-functional teams.\nLead the team in both regular and ad hoc capacities, adapting to new tools and evolving business priorities.\nIdentify opportunities to improve internal processes, services, operating structures, and delivery practices in support of functional and business strategies.\nOwn analysis and delivery outcomes across cross-functional efforts, collaborating with brand quality manager, technical assistance team, field service engineers and field actions.\nYour skills & Abilities (Required Qualifications):\nBachelor’s degree in Business, Analytics, Computer Science, or related field, or equivalent experience.\n3-5 years’ experience in a data analyst, business analyst, or customer experience insights role.\nProficiency in SQL and experience building reports/dashboards in Google suite, Databricks & Power BI.\nStrong presentation and storytelling skills; ability to translate data into actionable insights.\nComfortable working in an ambiguous, fast-paced environment with shifting priorities.\nExcellent interpersonal and communication skills.\nWhat Can Give you a Competitive Advantage (Preferred Qualifications):\nExperience with additional analytics tools (e.g., Tableau & Python).\nExperience working with Salesforce.\nPrior experience in automotive technology, warranty, reporting, or analytics in a large organization.\nExperience supporting leadership with executive-level presentations and reports.\n\nGM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc).\n\nThis role is categorized as hybrid. This means the selected candidate is expected to report to a specific location at least 3 times a week {or other frequency dictated by their manager}.\n\nThis job is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.\n\nAbout GM\nOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.\nWhy Join Us\nWe believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.\nBenefits Overview\nFrom day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.\nNon-Discrimination and Equal Employment Opportunities (U.S.)\nGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.\nAll employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.\nWe encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.\nAccommodations\nGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.","description_format":"text","description_chars":6364,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Automotive Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-28T18:01:16Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 795 · green card filings: 1","filings_12m":795,"filings_prev_12m":812,"green_card_filings_12m":1,"median_offered_wage_usd":147456,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":8}],"liveness":{"score":57,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":0.9,"age_days":6,"expected_fill_days":13,"reasons":["conf:4","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/general-motors-post-launch-data-analytics-lead","json_url":"https://alion.io/job/general-motors-post-launch-data-analytics-lead.json","meta":{"generated_at":"2026-11-04T14:42:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22330,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1705},"rest":"https://alion.io/mcp/rest/get_company?id=1705"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgeneral-motors-post-launch-data-analytics-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgeneral-motors-post-launch-data-analytics-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgeneral-motors-post-launch-data-analytics-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/general-motors-post-launch-data-analytics-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgeneral-motors-post-launch-data-analytics-lead"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3411492}},{"tool":"search_jobs","arguments":{"company":"gm.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3411492},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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