{"id":3318865,"url":"https://alion.io/job/general-motors-ssm-global-operations-coe-systems-analyst","title":"SSM Global Operations COE – Systems Analyst","company":{"id":1705,"name":"General Motors","domain":"gm.com","url":"https://alion.io/company/general-motors-europe","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":85,"ghost_share":0,"stale_share":0.659,"repost_share":0.012,"time_to_fill_p50_days":13,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Analytics","role_family":"Analytics","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":10500,"max_usd":25000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1876},"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Jira","optional":false},{"name":"Power BI","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"ETL/ELT","optional":true},{"name":"Postman","optional":true}],"status":"live","first_seen_at":"2026-10-27T06:45:34Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T12:16:29Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Job Description\nSponsorship: GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP (e.g., H-1B, TN, STEM OPT, etc.) NOW OR IN THE FUTURE.\nWork Arrangement: This position is categorized as hybrid on NIGHT SHIFT, 8:00 PM to 5:00 PM PH. This means the successful candidate is expected to report to the GM Philippines office three times per week (or other frequency) as dictated by the business.\n\nThe Role\nThe Systems Analyst performs hands-on analysis, configuration, testing, documentation, and operational support for dealership forms within the Digital Retail Platform (DRP). The role processes form requests, validates business and compliance requirements, configures digital forms and workflows, supports quality assurance and user acceptance testing, maintains operational reports, and assists with production releases and issue resolution.\nThe Systems Analyst works within established procedures and technical standards, collaborates with business, implementation, verification, engineering, quality assurance, and vendor partners, and escalates complex, unresolved, or approval-dependent issues to the appropriate senior analyst or business owner.\nWhat You'll Do\nProcess dealership form submissions through D360 and approved intake channels; identify priority requests, Common and Non-Common forms, and restricted GM or dealer information before downstream processing.\nBreak bulk PDFs into individual forms, apply approved naming conventions, clean and format files, and remove or replace PII, confidential information, GM personal or secret information, and dealer-restricted information with approved generic test data.\nFollow GM device, desktop, VDI, security, privacy, and handling requirements during form intake and processing.\nCreate and update Jira tickets, action items, dependencies, defect records, status updates, and supporting documentation for assigned work.\nReview forms for completeness, current version, ownership, licensing, authorization, rights-to-use permissions, state or federal requirements, OEM, brand, program, and dealer-specific requirements.\nRecord supporting evidence for approvals, licensing, rights-to-use, and indemnification requirements; identify missing information and escalate unresolved questions to the appropriate business, legal, RIM, dealer, or GM contact.\nTranslate approved form and business-process requirements into configured digital forms, workflows, packages, mappings, and implementation-ready solutions using the DRP Form Configurator and, where applicable, the legacy Form Builder.\nPerform pre-processing and validation in DRP pre-production, including form type, file and page size, printer type, category, annotations, retail or lease requirements, special-form requirements, licensing, and other approved form attributes.\nProcess State, Brand, Program, and form revisions and assigned custom-form requests in accordance with approved change procedures.\nExecute quality-assurance checks using sample dealership forms and loan, lease, and cash scenarios; validate text, fonts, checkbox and field alignment, hidden fields, annotations, formulas, licensing information, indemnification records, and expected output.\nPrepare test materials for user acceptance testing, document defects and expected results, coordinate retesting, and track implementation-team or dealer feedback and sign-off activities. Dealer UAT remains owned by the DRP Implementation team.\nSupport approved form migration to the appropriate production environment; verify production configuration, confirm that forms are live and accessible, and record post-go-live issues and feedback.\nBuild and maintain assigned operational reports, including stage-based status reports, dealer-specific approved or pending reports, non-compliance and pending-approval reports, engineering-readiness reports, dashboards, and related reporting assets using approved tools such as Power BI, Jira, and D360.\nAssemble, cleanse, transform, validate, and reconcile operational data from approved sources; maintain data-quality checks, mappings, analytic datasets, and repeatable reporting inputs.\nInvestigate assigned data, configuration, and process issues; reproduce problems, document findings, propose practical resolutions, and escalate issues that require engineering, vendor, legal, or business-owner decisions.\nIdentify opportunities to reduce manual effort, improve data quality, strengthen documentation, and make assigned processes more reliable and repeatable.\nMaintain accurate process, data, workflow, mapping, control, audit, and support documentation for assigned activities.\nSupport approved access, environment onboarding, permissions, tool setup or validation, monitoring, troubleshooting, security, compliance, audit, and technical-readiness activities.\nParticipate in working sessions, status discussions, knowledge-sharing activities, and continuous improvement initiatives relevant to assigned work.\nFollow GM security, compliance, governance, quality, privacy, and audit procedures and perform other related operational and technical duties as assigned.\nYour Skills & Abilities (Required Qualifications)\nBachelor’s degree in computer science, information systems, engineering, data analytics, mathematics, statistics, business, or a related field; equivalent practical experience may be considered.\nTypically, 2-5 years of experience in systems analysis, application or form configuration, business-process support, data reporting, quality assurance, technical operations, or a related discipline.\nExperience supporting digital forms, workflow-based applications, business-process configuration, quality assurance, user acceptance testing, releases, production implementations, or comparable operational technology programs.\nAbility to review requirements, follow documented procedures, configure solutions accurately, and identify gaps or exceptions that require escalation.\nAbility to gather, cleanse, transform, validate, and reconcile data from multiple sources for reporting, analysis, operational monitoring, and decision-making.\nExperience creating or maintaining reports, dashboards, spreadsheets, analytic datasets, or other business-intelligence outputs using Power BI, Excel, Jira, or comparable tools.\nFamiliarity with data formats and integration concepts, including JSON, XML, CSV, schema definitions, validation rules, source-to-target mapping, APIs, and scheduled file exchange.\nBasic working knowledge of SQL, Python, Power Query, or comparable data-processing and automation tools is preferred.\nAbility to perform structured testing, document defects clearly, compare expected and actual results, and support timely retesting and resolution.\nAbility to translate business and technical information into clear tickets, procedures, test evidence, status updates, and support documentation.\nStrong analytical, problem-solving, organizational, communication, collaboration, and time-management skills, with the ability to manage multiple assigned priorities and deliver accurate work within defined timelines.\nWillingness to work with business, technical, implementation, quality assurance, and vendor partners and to escalate issues through established channels.\nWillingness to work on night shift (8:00 PM to 5:00 PM PH).\nWhat Will Give You A Competitive Edge (Preferred Qualifications)\nWorking knowledge of the DRP Forms operating environment, including D360, GM TAP, Jira, Adobe Pro, DRP pre-production and production environments, the DRP Form Configurator, legacy Form Builder, Postman, FileZilla, and Power BI.\nExperience with Common and Non-Common forms, state, federal, OEM, brand, or program form requirements, rights-to-use validation, licensing, dealer approvals, and indemnification controls.\nExperience with operational reporting, data-quality checks, workflow documentation, process mapping, or automation of repetitive activities.\nFamiliarity with relational or non-relational databases, ETL or ELT concepts, data pipelines, data modeling, metadata, or data lineage.\nPractical exposure to artificial intelligence or generative AI tools for research, analysis, troubleshooting, automation, documentation, or workflow improvement, with awareness of data privacy, security, output validation, and human oversight.\n\nAbout GM\nOur vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.\nWhy Join Us\nWe believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.\nNon-Discrimination and Equal Employment Opportunities\nGeneral Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.\nWe encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visitHow we Hire.\nAccommodations\nGeneral Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. 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