{"id":2151574,"url":"https://alion.io/job/generali-it-service-manager","title":"IT Service Manager","company":{"id":1773319,"name":"Generali","domain":"generali.com","url":"https://alion.io/company/generali-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Go Generali","truth_index":{"grade":"A","score":88,"open_postings":162,"ghost_share":0.123,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Leadership","role_family":"Leadership","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Trieste, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":40000,"max":50000,"currency":"EUR","period":"year","gross":true,"usd_annual":55997},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"ITSM","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-07-31T09:30:42Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-15T08:59:56Z","board_verified":true,"closed_at":null,"days_open":107,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":105},"description":"Within Program NEXT, we are looking for an IT Service Manager to ensure the stability, performance and continuous improvement of NEXT services, acting as a key interface between Business, IT teams and vendors.\nKey responsibilities of the role will include:\nGovern Service, Incident, Problem, Change and Major Incident Management processes.\nCoordinate operational teams and vendors, ensuring timely issue resolution and service continuity.\nMonitor service performance through SLAs, KPIs and service reviews.\nManage escalations and support continuous service improvement initiatives.\nDrive ServiceNow enhancements and operational process improvements.\nSupport budget monitoring and cost optimization for Run and Change activities.\nCollect and consolidate business demands and requirements supporting portfolio management activities.\nManage supplier relationships, contracts and invoicing processes.\nSupport internal and external audits, ensuring compliance with corporate controls and regulatory requirements.\nMonitor remediation plans, corrective actions and process adherence.\nOur ideal candidate will meet the following requirements:\nExperience in IT Service Management and operational governance.\nKnowledge of Incident, Problem, Change and Major Incident Management processes.\nExperience with ServiceNow ITSM.\nExperience in vendor and contract management.\nKnowledge of SLA/KPI monitoring and service reporting.\nExperience in budget management and financial tracking.\nKnowledge of audit, compliance and operational risk management processes.\nUnderstanding of DORA, ITGC controls and corporate governance requirements.\nFamiliarity with IFRS17 and IFRS9 environments.\nStrong stakeholder management, communication and problem-solving skills.\nFluent English, written and spoken.\nSoft Skills:\nExperience in Finance Transformation or Regulatory Reporting programs.\nKnowledge of insurance and finance applications.\nExperience in multi-country and multi-entity environments.\nFamiliarity with Project Portfolio Management and demand governance processes.\nExperience supporting audits in regulated environments.\nStrong negotiation, coordination and continuous improvement mindset.\nStakeholder management and clear communication.\nProblem-solving and service-continuity mindset.\nCoordination, negotiation and continuous improvement mindset.\nWe offer employment at the IV - V level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.\nGross annual salary ranging between 40K€ and 50K€ gross per year. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.\nSmart working and flexible hours\nCorporate welfare system\nMeal vouchers\nSupplementary health insurance and discounted insurance policies\nWell-being initiatives\nTraining and development\nStructured continuous learning paths (technical and managerial)\nCareer development programs within the Group\nAccess to learning platforms and internal mobility opportunities, including international\nGenerali Operations Service Platform S.r.l","description_format":"text","description_chars":3167,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-09T05:51:20Z"}],"visa":[],"liveness":{"score":34,"band":"fade","label":"Fading","p_open":1,"p_active":0.763,"p_room":0.44,"age_days":106,"expected_fill_days":95,"reasons":["conf:5","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":55997,"is_top_pay":false},"html_url":"https://alion.io/job/generali-it-service-manager","json_url":"https://alion.io/job/generali-it-service-manager.json","meta":{"generated_at":"2026-11-15T15:27:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7169,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1773319},"rest":"https://alion.io/mcp/rest/get_company?id=1773319"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerali-it-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerali-it-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerali-it-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generali-it-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerali-it-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2151574}},{"tool":"search_jobs","arguments":{"company":"generali.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2151574},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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