{"id":2151163,"url":"https://alion.io/job/generali-technical-service-operations-manager","title":"Technical Service Operations Manager","company":{"id":1773319,"name":"Generali","domain":"generali.com","url":"https://alion.io/company/generali-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Go Generali","truth_index":{"grade":"A","score":88,"open_postings":162,"ghost_share":0.123,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":95,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Management","role_family":"Management","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":60000,"currency":"EUR","period":"year","gross":true,"usd_annual":67197},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apache Kafka","optional":false},{"name":"Datadog","optional":false},{"name":"Dynatrace","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"Splunk","optional":false}],"status":"live","first_seen_at":"2026-09-21T12:39:08Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-11-15T08:59:56Z","board_verified":true,"closed_at":null,"days_open":55,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":53},"description":"Generali Operations Service Platform (GOSP) is looking for a Technical Service Operations Manager to join Generali Core Tech’s Platform Operations team.\nKey responsibilities of the role will include:\nAct as the operational lead for HD2 support activities across all countries within the IIAB Program. \nCoordinate daily incident management activities ensuring service continuity and compliance with agreed SLAs. \nAct as the primary operational escalation point for high-priority incidents and service disruptions. \nCoordinate troubleshooting activities involving help desk 2 teams, Monitoring teams, HD3 application teams, infrastructure teams and external vendors. \nEnsure incidents are correctly prioritized, assigned, tracked and resolved within service targets. \nLead Major Incident operational coordination and ensure timely communication towards business and IT stakeholders. \nSupport Problem Management processes, including Root Cause Analysis and corrective action tracking. \nMonitor incident backlog, recurring issues and service performance indicators. \nLead operational governance meetings with countries, suppliers and technical teams. \nProduce service reports and dashboards highlighting incident trends, major issues, risks and improvement opportunities. \nSupport release and deployment activities from an operational readiness perspective. \nDrive Continuous Service Improvement initiatives focused on automation, monitoring efficiency and operational excellence. \nCollaborate with Service Managers, Quality Assurance, Release Management and Delivery teams to ensure end-to-end service stability. \nEnsure contractual service commitments and operational quality targets are achieved by suppliers.\nBachelor's or Master's Degree in Information Technology, Computer Science, Engineering or related disciplines.\n5+ years of experience in IT Operations, Production Support, Incident Management or Service Management.\nStrong knowledge of ITIL processes, especially Incident, Problem and Service Management processes (ITIL v4 Certification is highly appreciated)\nExperience with ServiceNow.\nKnowledge of monitoring and observability tools, such as Datadog, Dynatrace or Splunk.\nAbility to analyze logs and troubleshoot application and integration issues.\nUnderstanding of cloud-based and hybrid infrastructures.\nKnowledge of APIs, middleware and event-driven architectures.\nKafka knowledge is considered a strong advantage.\nFamiliarity with SLA, KPI and operational reporting frameworks.\nStrong analytical and problem-solving capabilities.\nProven experience working within complex and multi-country IT environments.\nExperience managing critical incidents and production support activities.\nProven experience coordinating cross-functional teams, suppliers and external vendors.\nFluent English (mandatory).\nSoft Skills:\nAbility to work under pressure and manage critical situations.\nExcellent communication and stakeholder management skills.\nCustomer and service-oriented mindset.\nStrong ownership and accountability.\nAbility to work effectively in multicultural and distributed teams.\nProactive attitude and continuous improvement mindset.\nKnowledge of insurance or financial services environments is considered a plus.\nWhat we offer\nWe offer employment at the VI level with the relevant salary, in accordance with the CCNL ANIA for non-executive employees and the Generali Group Company Agreement.\nGross annual salary ranging between 50K€ and 60K€. The final offer will be aligned with the candidate’s professional experience, technical and soft skills relevant to the role, and may include an individual variable component.\nWe also offer:\nSmart working and flexible hours\nCorporate welfare system\nMeal vouchers\nSupplementary health insurance and discounted insurance policies\nWell-being initiatives\nTraining and development\nStructured continuous learning paths (technical and managerial)\nCareer development programs within the Group\nAccess to learning platforms and internal mobility opportunities, including international\nWhy Join Generali\nJoining Generali means becoming part of an international Group with a strong heritage and a forward-looking vision, where people are at the center of our sustainable growth strategy.\nWe foster a responsible, inclusive, and innovation-driven work environment, where everyone can contribute to creating value for customers, society, and the communities in which we operate. We believe that diversity, equity and inclusion are essential to building a stronger culture and driving sustainable growth.\nAt Generali, you will find opportunities to grow through continuous learning, career development paths, and internal mobility across the Group. We recognize talent and merit, and support flexibility as a key enabler of well-being and a sustainable work-life balance.\nWorking with us means sharing strong values and taking on meaningful challenges together to build a safer and more sustainable future every day.\nAs an Equal Opportunity Employer, Generali evaluates all applications based exclusively on objective and gender-neutral criteria, including skills, experience and potential, ensuring fairness and transparency throughout the selection process.\nGenerali Operations Service Platform S.r.l","description_format":"text","description_chars":5241,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning","Equity","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Spa & Massage"],"lifecycle":[{"event":"open","at":"2026-10-09T05:51:20Z"}],"visa":[],"liveness":{"score":65,"band":"ok","label":"Likely open","p_open":1,"p_active":0.903,"p_room":0.72,"age_days":54,"expected_fill_days":95,"reasons":["conf:5","velocity","win:mid","crowd:brand"],"computed_at":"2026-11-15T07:52:55Z"},"pay":{"stated_usd_annual":67197,"is_top_pay":false},"html_url":"https://alion.io/job/generali-technical-service-operations-manager","json_url":"https://alion.io/job/generali-technical-service-operations-manager.json","meta":{"generated_at":"2026-11-15T16:50:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8485,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1773319},"rest":"https://alion.io/mcp/rest/get_company?id=1773319"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenerali-technical-service-operations-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenerali-technical-service-operations-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenerali-technical-service-operations-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/generali-technical-service-operations-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenerali-technical-service-operations-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2151163}},{"tool":"search_jobs","arguments":{"company":"generali.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2151163},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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