Entry Level Account Manager - West DFW

Job Summary: Medical Diagnostic Laboratories (MDL), a member of Genesis Global Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses.

MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS).

MDL is looking to expand its sales force throughout the U.S. We are seeking a high-energy, self-motivated individual to join our sales team. As an Entry Level Account Manager, you will be responsible for maintaining a large client base of existing customers for MDL and serve as a liaison between management and customers to resolve any customer issues.  

Essential Functions: 

Grow client base revenues by presenting new test information, up selling and seeking out new sources of revenue from existing clients

Establish positive long-term client relations

Educate and train clients, research problems and coordinate solutions between the laboratory and client

Work closely with Senior Sales Executive and Regional Manager to identify client concerns and assist in the development and implementation of client retention strategies

Monitor, evaluate, and report level of client satisfaction and recommend appropriate corrective action as required

Maintain knowledge of competitors and their presence in assigned territory

Job Qualifications:  General Knowledge, Skills, and Abilities (KSA’s) required 

1-3 years of successful customer service experience.

Must be fluent in English; Spanish proficiency is preferred

Well-developed multi-tasking, organizational skills, and detail orientation are key to success 

Energy, motivation, enthusiasm, and integrity

Excellent written and verbal communication skills

Must demonstrate sound judgment and decision-making ability

Computer proficiency in MS Office, Excel, e-mail and internet functions

Knowledge of laboratory testing and competing products. 

Must be able to travel within the coverage area and occasionally nationwide

Physical Demands: Physical, Mental and Workplace Environment Conditions

Use hands to handle, control, or feel objects, tools, or controls

Ability to sit, stand and walk

Ability to drive motor vehicle

Workplace Conditions: Workplace Environment Conditions

Requires frequent traveling by motor vehicle 

May be exposed to various workplace environments when meeting with customers

Education and Certifications: 

Medical Assistant certification or Associate Degree, BA/BS preferred. 

We Offer:

Competitive Salary & Uncapped Quarterly Commission 

Medical, Dental & Vision Insurance

Short and Long Term Disability

Life Insurance

Dependent Care Flex Spending Account

Voluntary Policies (Accident, Hospital Indemnity, Critical Illness & Supplemental STD)

Identity Theft Protection

401(k) Plan

Paid Vacation & Holiday

Business Professional Environment

Visit us at https://www.mdlab.com/

Medical Diagnostic Laboratories is a member of Genesis Global Group, an equal opportunity employer.