{"id":3026978,"url":"https://alion.io/job/genesisortho-remote-clinical-support-specialist","title":"Remote Clinical Support Specialist","company":{"id":673042,"name":"GenesisOrtho","domain":"genesisortho.com","url":"https://alion.io/company/genesisortho","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":90,"open_postings":3,"ghost_share":0,"stale_share":0,"repost_share":0.333,"time_to_fill_p50_days":107,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"MSK","utc_offset_min":3,"utc_offset_max":3},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","MX","EC","SV"],"hiring_countries_total":6,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-21T19:19:26Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-11-05T09:39:26Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Most remote healthcare roles put you behind a queue - answering calls, moving messages, and working through a checklist without ever really becoming part of the clinical team.\nThis role is different.\nGenesis is looking for a Remote Clinical Support Specialist who will work directly alongside our clinicians throughout the day. You’ll be embedded in the clinical workflow - interpreting for patients in real time, supporting a provider with documentation, managing incoming voicemail communication, and helping make sure the small things that keep patient care moving actually get done.\nYou’re remote. But you’re part of the clinic.\nThe Work\nThis is a hands-on remote clinical support role. Your day will move with the clinic, and priorities will shift based on what our clinicians and patients need.\nOn-demand interpretation - provide real-time Spanish/English interpretation for clinicians and patients during office hours\nDedicated scribe support - work directly with a solo provider to document patient encounters accurately and efficiently\nEpic documentation - create and update telephone encounters, document communication, and support clinical workflows directly within Epic\nInbound voicemail management - listen to patient voicemails and accurately transcribe them into Epic telephone encounters for the appropriate clinical team\nProvider-directed patient outreach - make limited outbound calls to patients when requested by a clinician and document the communication appropriately\nThe goal is simple: make it easier for clinicians to take care of patients.\nYou’ll help remove documentation and communication work from the clinical team while making sure patients - especially our Spanish-speaking patients - can communicate clearly with the people taking care of them.\nThe Stack\nRemote position\nWork performed during Genesis clinic/office hours\nEMR: Epic\nSpanish/English fluency required\nPrevious healthcare experience strongly preferred\nMedical terminology and clinical documentation experience preferred\nMedical scribe, medical assistant, interpreter, or similar clinical experience preferred\nRequirements\nWho We're Looking For\nYou’re fluent in English and Spanish and can move comfortably between both languages in a healthcare setting.\nYou know Epic. You understand how clinical documentation works, how telephone encounters move through a practice, and why getting the details right matters.\nYou’re fast without being careless. You can listen to a voicemail, understand what matters, document it clearly, and route it appropriately.\nYou can keep up with a busy clinic. One minute you may be interpreting for a clinician, the next you’re documenting an encounter or entering a patient message. You know how to prioritize without needing someone to constantly manage your day.\nMost importantly, you understand that being remote doesn’t mean being disconnected. You’re part of the clinical team, and you take ownership like you’re sitting in the clinic with them.\nBenefits\nAbout Genesis\nGenesis Orthopedics & Sports Medicine is a full-spectrum MSK platform - surgery, physical therapy, and everything between - built on a single conviction: that world-class orthopedic care should be accessible to everyone, not just the patients with the right insurance card.\nWe operate 16 clinics across Chicagoland, run clinical trials, and have built a care delivery model that serves Medicaid patients at scale without compromising on quality. The care we deliver is good enough for anyone. We’ve made it accessible to everyone.\nThat model only works when clinicians have the support to focus on what matters most: taking care of patients.\nThis role helps make that possible.\nIf you’re looking for a remote healthcare role where you’re actually embedded in patient care - not just working through a queue - we want to talk.","description_format":"text","description_chars":3823,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"},{"name":"Brazil","iso":"BR","kind":"country"},{"name":"Colombia","iso":"CO","kind":"country"},{"name":"Mexico","iso":"MX","kind":"country"},{"name":"Ecuador","iso":"EC","kind":"country"},{"name":"El Salvador","iso":"SV","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Orthopedic Clinics"],"lifecycle":[{"event":"open","at":"2026-10-21T19:19:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":14,"expected_fill_days":107,"reasons":["conf:1","win:early"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/genesisortho-remote-clinical-support-specialist","json_url":"https://alion.io/job/genesisortho-remote-clinical-support-specialist.json","meta":{"generated_at":"2026-11-05T11:21:01Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14597,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673042},"rest":"https://alion.io/mcp/rest/get_company?id=673042"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesisortho-remote-clinical-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesisortho-remote-clinical-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesisortho-remote-clinical-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesisortho-remote-clinical-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesisortho-remote-clinical-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3026978}},{"tool":"search_jobs","arguments":{"company":"genesisortho.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3026978},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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