{"id":1172733,"url":"https://alion.io/job/genesys-associate-ai-solutions-architect-2","title":"Associate AI Solutions Architect","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":38,"ghost_share":0.026,"stale_share":0.211,"repost_share":0.105,"time_to_fill_p50_days":18,"computed_at":"2026-10-13T05:45:00Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vimercate, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":95000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":451},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"RAG","optional":false},{"name":"AI Agents","optional":true},{"name":"Machine Learning","optional":true},{"name":"Python","optional":true}],"status":"live","first_seen_at":"2026-09-24T08:50:33Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-13T16:13:21Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"Be the one building AI-powered experiences where they matter most\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nNote: By submitting your resume, you will be considered for similar upcoming opportunities in Genesys. When a job opens that fits your background, we will reach out and provide you with further details.\nThe Associate AI Solutions Architect is an early-career technical specialist who supports customer-facing AI initiatives while developing expertise in Genesys Cloud AI solutions. Working closely with senior AI Architects, Solution Consultants, Sales teams, and Product Specialists, you will help demonstrate, prototype, and validate AI use cases for customers.\nThis role is ideal for someone with a passion for AI, customer experience technology, and cloud platforms who wants to grow their technical and business skills in a fast-evolving industry.\nKey Responsibilities:\nSupport customer discovery sessions to understand business challenges, customer experience goals, and AI use cases.\nAssist in building demonstrations, proof-of-concepts, and prototype solutions using Genesys AI capabilities.\nHelp configure and test AI-powered experiences such as virtual agents, agent assistance, knowledge search, and conversational AI workflows.\nLearn how enterprise AI solutions are designed and deployed, including integrations with APIs, business systems, and external data sources.\nSupport the creation and maintenance of reusable demo environments, technical assets, and solution documentation.\nParticipate in customer workshops, technical presentations, and product demonstrations alongside senior team members.\nAssist with sandbox and trial engagements by helping validate use cases, test functionality, and document outcomes.\nCollaborate with sales teams to prepare technical responses, solution recommendations, and customer presentations.\nHelp gather customer feedback and share insights with Product Management and Engineering teams to improve Genesys AI solutions.\nDevelop knowledge of AI concepts such as large language models (LLMs), retrieval-augmented generation (RAG), prompt design, and conversational AI best practices.\nContribute to internal enablement activities, including documentation, knowledge sharing, and technical training materials.\nRequirements:\nEducation & Experience:\nBachelor's degree in Computer Science, Engineering, Information Technology, Data Science, or a related field, or equivalent practical experience.\n0-2 years of experience in a technical, customer-facing, software, cloud, or AI-related role.\nInternship, university project, bootcamp, or personal project experience involving AI, software development, or cloud technologies is a plus.\nTechnical Skills:\nBasic understanding of AI, machine learning, natural language processing, or generative AI concepts.\nFamiliarity with APIs, web services, and modern software applications.\nFoundational programming skills (Python preferred).\nInterest in learning cloud platforms, enterprise software, and customer experience technologies.\nBasic understanding of data structures, databases, and system integrations is beneficial.\nCommunication & Collaboration:\nStrong written and verbal communication skills.\nAbility to explain technical concepts clearly to different audiences.\nStrong problem-solving mindset and willingness to learn from experienced team members.\nAbility to work collaboratively across sales, technical, and product teams.\nDesired Attributes:\nCuriosity about emerging AI technologies and their business applications.\nPassion for customer experience and digital transformation.\nEagerness to learn, experiment, and grow technical expertise.\nComfortable working in a fast-paced, collaborative environment.\nLanguages:\nFluency in both English and Italian is required.\nOther language skills are a plus.\nWhat You'll Gain:\nHands-on experience with enterprise AI and customer experience technologies.\nExposure to real-world customer engagements and AI solution design.\nMentorship from experienced AI Architects and industry experts.\nOpportunities to develop technical, presentation, and consulting skills.\nA clear growth path toward senior technical and customer-facing roles within Genesys.\nCompensation:\nThis role has a market-aligned compensation package with the anticipated On-Target-Earnings range listed below. Actual earnings will vary depending on a candidate’s experience, qualifications, skills, and location. This role is eligible for commission bonus opportunities.\n49,300.00 - 63,800.00\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nThis is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8999,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"Italian","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-24T08:50:33Z"}],"visa":[],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.583,"p_room":0.55,"age_days":18,"expected_fill_days":18,"reasons":["conf:7","velocity","win:tail","comp:junior,brand"],"computed_at":"2026-10-13T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-associate-ai-solutions-architect-2","json_url":"https://alion.io/job/genesys-associate-ai-solutions-architect-2.json","meta":{"generated_at":"2026-10-13T19:44:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":30288,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-associate-ai-solutions-architect-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-associate-ai-solutions-architect-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-associate-ai-solutions-architect-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-associate-ai-solutions-architect-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-associate-ai-solutions-architect-2"}]}