{"id":2474928,"url":"https://alion.io/job/genesys-facilities-coordinator","title":"Facilities Coordinator","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":40,"ghost_share":0.025,"stale_share":0.25,"repost_share":0.1,"time_to_fill_p50_days":18,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Durham, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":77000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1854},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"ServiceNow","optional":false},{"name":"Smartsheet","optional":false},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-13T21:04:07Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-15T17:24:38Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nThe Facilities Coordinator helps ensure the Genesys R&D office in Durham operates as a reliable, welcoming, safe, and high-performing workplace where employees, visitors, and business partners can do their best work. This on-site role owns established day-to-day Facilities coordination across workplace operations, hospitality, vendor services, physical security support, sustainability, and administrative and financial processes.\nPartnering closely with the Facilities Manager, this role serves as a key connection point between employees, property management, service providers, and internal teams. You will independently resolve routine workplace needs, coordinate vendors and services, maintain operational standards, and escalate risks or complex issues when appropriate.\nYour work will directly influence employee experience and office readiness by keeping spaces functional, meeting rooms prepared, hospitality services dependable, and Facilities requests moving efficiently from identification through resolution. You will also help strengthen workplace sustainability by supporting waste reduction, environmental data collection, responsible procurement, and applicable environmental and EHS initiatives.\nThe role provides broad exposure to Facilities operations and cross-functional initiatives, with opportunities to expand expertise in workplace experience, vendor management, sustainability, life safety, budgeting, and Facilities technology. At Genesys, collaboration, empathy, and thoughtful innovation shape how teams work together to create better experiences for employees and the customers they support.\nKey Responsibilities:\nOwn day-to-day Facilities coordination for the Durham office, maintaining a functional, safe, welcoming, and consistently high-quality workplace\nConduct routine workplace walkthroughs to proactively identify maintenance, cleanliness, safety, supply, equipment, and workplace experience issues before they disrupt employees or visitors\nDrive Facilities work orders and service requests through ServiceNow or applicable systems from initiation through resolution, maintaining clear communication with employees and Facilities leadership\nCoordinate property management, maintenance, janitorial, catering, and other approved service providers to deliver timely, reliable services that meet workplace standards\nMonitor vendor performance, service schedules, preventive maintenance, repairs, inspections, contracts, and documentation, escalating significant service, cost, contract, or performance risks to the Facilities Manager\nMaintain accurate Facilities records, preventive maintenance schedules, service reports, inspection records, equipment information, vendor documentation, and other operational records\nDrive workplace hospitality by maintaining appropriate inventory levels for office, kitchen, pantry, and hospitality supplies and coordinating food, beverage, catering, and event services\nCoordinate Facilities logistics for leadership visits, client meetings, employee events, office celebrations, and large meetings, ensuring spaces, hospitality, AV/IT coordination, and other support are ready\nMaintain workplace standards across kitchens, pantries, meeting rooms, restrooms, common areas, flooring, and other office spaces by monitoring janitorial services and ensuring corrective actions are completed\nSupport employee and visitor access processes, parking, lockers, desk or hoteling systems, physical security procedures, and the timely escalation of access control, secured door, camera, or related security issues\nSupport emergency preparedness, drills, training, life-safety requirements, and routine workplace hazard identification to strengthen site readiness and employee safety\nChampion practical sustainability initiatives, including recycling, composting, waste reduction, responsible procurement, green cleaning practices, and employee engagement\nMaintain site-level electricity, water, waste, recycling, composting, utility, and vendor data needed for corporate environmental reporting, ISO 14001 activities, and applicable EHS initiatives\nSupport annual Facilities budgets, forecasting, invoice and purchase order processing, expense tracking, cost comparisons, and variance identification to improve financial visibility and control\nLeverage Excel, Word, PowerPoint, Outlook, Smartsheet, ServiceNow, AI productivity tools, and other company systems to maintain accurate records, coordinate work, and communicate operational information\nIdentify recurring workplace issues, service gaps, deferred maintenance, unnecessary purchasing, and opportunities to improve efficiency, sustainability, employee experience, and office performance\nSupport local, regional, and global Facilities projects and initiatives, building broader exposure to workplace operations and enterprise Facilities programs\nRequired Qualifications:\n4+ years of relevant experience in Facilities, Workplace Operations, Corporate Hospitality, Office Coordination, Property Management, or a related field\nExperience coordinating vendors, contractors, maintenance services, hospitality, or workplace services in a professional environment\nExperience supporting Facilities budgets, purchase orders, invoices, expense tracking, and related financial administration\nExperience coordinating meetings, events, leadership visits, or workplace hospitality activities\nStrong customer service orientation with demonstrated ability to create a professional and positive experience for employees, visitors, and business partners\nStrong organizational, planning, prioritization, and follow-through skills, with the ability to manage multiple priorities in a dynamic workplace\nDemonstrated ability to independently manage established day-to-day responsibilities, identify problems, determine appropriate next steps, and escalate issues when necessary\nStrong written and verbal communication skills with the ability to build effective professional relationships across employees, leadership, property management, vendors, and external partners\nStrong attention to detail and demonstrated judgment when handling confidential or sensitive information\nProficiency with Microsoft Office, particularly Excel, Word, PowerPoint, and Outlook\nAbility to read, write, and communicate fluently in English\nAbility to regularly move throughout the office, including walking and standing, perform periods of computer-based work, and move or lift workplace supplies and materials weighing up to approximately 30 lbs., with or without reasonable accommodation\nPreferred Qualifications:\nBachelor's degree in Facilities Management, Hospitality, Business Administration, or a related field, or an equivalent combination of education and relevant professional experience\nExperience with ServiceNow, Smartsheet, and AI productivity tools\nKnowledge of workplace sustainability, environmental practices, workplace safety, emergency preparedness, green cleaning practices, or EHS programs\nExperience supporting environmental data collection, corporate sustainability reporting, or ISO 14001 activities\nRelevant Facilities, sustainability, safety, hospitality, or project management certifications\nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$63,500.00 - $111,700.00Benefits:\nMedical, Dental, and Vision Insurance.\n\nTelehealth coverage\n\nFlexible work schedules and work from home opportunities\n\nDevelopment and career growth opportunities\n\nOpen Time Off in addition to 10 paid holidays\n\n401(k) matching program\n\nAdoption Assistance\n\nFertility treatments\n\nClick here to view a summary overview of our Benefits.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital statu...","description_format":"text","description_chars":12253,"description_truncated":true,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-13T21:04:07Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":18,"reasons":["conf:2","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-facilities-coordinator","json_url":"https://alion.io/job/genesys-facilities-coordinator.json","meta":{"generated_at":"2026-10-15T21:43:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":32937,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-facilities-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-facilities-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-facilities-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-facilities-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-facilities-coordinator"}]}