{"id":3010513,"url":"https://alion.io/job/genesys-manager-apac-order-management","title":"Manager, APAC Order Management","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.12,"time_to_fill_p50_days":21,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Finance","role_family":"Finance","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":15000,"max_usd":30000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-10-21T15:16:04Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T05:44:33Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nRole Summary\nThe Manager, APAC Order Management leads a regional team responsible for delivering accurate, timely, and compliant Order Management and billing operations across our APAC region. This role is responsible for executing regional priorities, supporting business growth, and ensuring a consistent customer experience while maintaining strong operational performance and financial integrity. \nWorking closely with Sales, Finance, Revenue Operations, Customer Success, Business Technology, Legal, and Receivables Management, the Manager drives operational consistency, resolves complex issues, and identifies opportunities to improve processes, strengthen controls, and enhance scalability. This role combines hands-on operational leadership with a continuous improvement mindset, using data, automation, and AI-enabled capabilities to improve efficiency, quality, and customer outcomes. \nThe Manager develops a high-performing team by fostering accountability, collaboration, innovation, and continuous learning while ensuring the organization is well positioned to support evolving business needs. The ideal candidate is a collaborative leader with strong operational and financial acumen and a passion for developing people and improving business processes.\nKey Responsibilities\nLead Order Management and billing operations across our APAC region ensuring accurate, timely, and SOX compliant execution. \nManage regional operational performance through service level objectives, KPIs, workload planning, and performance metrics. \nCoach and develop a high-performing team, providing regular feedback, career development, and succession planning. \nPartner with cross-functional stakeholders to resolve complex operational issues and deliver an exceptional customer experience. \nIdentify operational risks and strengthen adherence to SOX controls, governance standards, and company policies. \nServe as an escalation point for complex order, billing, and customer issues, partnering with cross-functional teams to drive timely resolution. \nPerform transactional level reviews to ensure completeness, accuracy, compliance, and adherence to policies. \nMonitor operational performance, pending work, and regional priorities, particularly during month-end, quarter-end, and year-end close. \nPartner with the Order Management Assurance team to identify operational risks, strengthen controls, and implement process improvements. \nDrive continuous improvement through process optimization, automation, AI-enabled capabilities, and workflow enhancements. \nSupport regional and global transformation initiatives, including system enhancements, testing, and process changes. \nStandardize operating procedures and ensure consistent execution. \nCommunicate operational performance, risks, and key initiatives to leadership while fostering strong cross-functional partnerships. \nQualifications\nBachelor's degree in Accounting, Finance, Business Administration, or related field. \n8+ years of progressive experience in Order-to-Cash, Order Management, Revenue Operations, Finance, or related operational leadership roles within a SaaS or technology organization. \nExperience leading geographically distributed teams in a fast-paced environment. \nStrong understanding of Quote-to-Cash processes, revenue operations, internal controls, and operational risk management. \nExperience driving process improvements, automation, AI-enabled capabilities, or workflow optimization. \nStrong analytical, communication, and stakeholder management skills with the ability to influence across functional teams. \nExperience with Salesforce, Zuora, Workday, or comparable enterprise platforms preferred. \nMust be able to support extended hours during critical month-end, quarter-end, and year-end close periods. \nCore Competencies\nPeople Leadership \nInitiative and Ownership \nOperational Execution \nBusiness and Financial Acumen \nCross-Functional Collaboration \nCustomer Focus \nContinuous Improvement \nData-Driven Decision Making \nChange Leadership \nRisk Management and Governance \nAutomation and Digital Enablement\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8472,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-21T15:16:04Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":21,"reasons":["conf:0","velocity","win:early","comp:brand"],"computed_at":"2026-10-23T05:54:15Z"},"pay":null,"html_url":"https://alion.io/job/genesys-manager-apac-order-management","json_url":"https://alion.io/job/genesys-manager-apac-order-management.json","meta":{"generated_at":"2026-10-24T03:11:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4980,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-manager-apac-order-management"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-manager-apac-order-management"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-manager-apac-order-management"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-manager-apac-order-management\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-manager-apac-order-management"}]}