{"id":3340436,"url":"https://alion.io/job/genesys-manager-software-development","title":"Manager, Software Development","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.08,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":108000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":33},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"DynamoDB","optional":false},{"name":"Incident Management","optional":false},{"name":"Java","optional":false},{"name":"Platform Engineering","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Embeddings","optional":true},{"name":"FedRAMP","optional":true},{"name":"GDPR","optional":true},{"name":"LLM Guardrails","optional":true},{"name":"Machine Learning","optional":true},{"name":"SOC 2","optional":true}],"status":"live","first_seen_at":"2026-10-27T15:17:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-29T06:54:25Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nLocation: This is a hybrid role, with 2-3 days per week based in our state-of-the-art Galway City office, giving you the opportunity to collaborate closely with the team while maintaining flexibility.\nThe Genesys Digital & AI group builds technology that powers customer experiences for thousands of organisations around the world.\nOur team is solving an important problem: helping Genesys Cloud understand why a customer is getting in touch and whether their need was ultimately met. We build the backend services, APIs and events that turn customer intent and outcomes into intelligence that can be used across virtual agents, agentic orchestration, human agents and analytics.\nAs an Engineering Manager, you will lead a talented team of backend engineers designing, building and operating these services at scale. You will combine people leadership with strong technical judgement and delivery ownership - growing engineers, helping shape technical direction and working closely with Product, Architecture, SRE and engineering teams across Genesys Cloud.\nThis is an opportunity to lead a team working at the intersection of distributed systems, cloud engineering, data and AI, building services that influence how customer experiences are understood and orchestrated across the Genesys Cloud platform.\nWhat You Will Do\nLead and grow the team: Lead, hire and retain a high-performing team of software engineers. Set clear goals and priorities, create an environment where engineers can do their best work, and help the team deliver reliably in a continuous-deployment environment.\nDevelop people: Hold regular one-to-ones, provide direct and timely feedback, and support fair and meaningful performance conversations. Build development plans with your engineers and coach them toward greater technical leadership, impact and ownership.\nOwn engineering delivery: Turn product priorities into clear, sequenced engineering plans. Track progress, identify risk early and work with Product and Engineering partners to make thoughtful trade-offs across scope, quality and timelines.\nManage cross-team dependencies: Work across Genesys to align priorities, dependencies and delivery plans. Remove blockers, surface risks early and keep stakeholders informed about progress, trade-offs and decisions.\nShape technical direction: Partner with senior engineers and architects on system design, API contracts, data models and event-driven architecture. Help ensure solutions are scalable, secure, maintainable and aligned with the broader Genesys Cloud platform.\nDrive operational excellence: Own the production health of the team's services, including observability, on-call practices, incident response and root-cause follow-through. Establish meaningful SLOs and make reliability and supportability part of how the team designs and ships software.\nRaise engineering standards: Champion strong practices across code review, automated testing, observability, security and continuous delivery. Encourage thoughtful use of AI-assisted development tools where they can improve engineering effectiveness without compromising quality.\nWhat We're Looking For\nEngineering leadership: Proven experience managing software engineers who build and operate production services, including hiring, performance management, coaching and career development.\nStrong software engineering foundations: A background in backend software engineering and the technical credibility to engage deeply with senior engineers on architecture and design. Experience with Java or another JVM language is valuable, but we are most interested in your ability to reason about complex backend systems.\nDistributed systems: Strong understanding of APIs, data modelling, event-driven architectures, scalability, consistency, reliability and failure handling.\nCloud and platform engineering: Experience working with cloud technologies such as AWS and with modern engineering practices including infrastructure as code and CI/CD. Experience with technologies such as Kafka, DynamoDB, SQS or Lambda is beneficial.\nProduction ownership: Experience building and operating multi-tenant SaaS or other large-scale production services, including monitoring, incident management, reliability and capacity planning.\nDelivery leadership: A track record of turning ambiguous problems into clear engineering plans and delivering complex initiatives while making thoughtful trade-offs as priorities or constraints change.\nCommunication and influence: The ability to make complex technical topics understandable and build alignment with engineers, product managers, architects and senior leaders across teams you do not directly manage.\nCollaborative leadership: You create an environment where people can raise problems early, challenge ideas constructively and work effectively across teams, locations and time zones.\nA degree in Computer Science, Engineering or a related field can be helpful, but equivalent practical experience is equally valued.\nDesirable Experience\nYou do not need to bring all of the following, but experience in one or more of these areas would be valuable:\nTechnical strategy: Contributing to engineering strategy and roadmaps, balancing product and engineering investment, or leading teams through significant architectural evolution.\nAI and machine learning products: Delivering products or services that use LLMs, embeddings, classification models or related AI technologies, including areas such as evaluation, guardrails, reliability and cost management.\nContact centre and customer experience technology: Experience with contact-centre, CRM, customer-journey or similar platforms, particularly where intent, routing or outcome data plays an important role.\nRegulated environments: Building services that operate within requirements such as GDPR, SOC 2 or FedRAMP, including data privacy, security reviews or regional deployment considerations.\nOur Benefits:\nAt Genesys, we’re committedto supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options - Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office. \nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement. \nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan. \nAnnual bonus program - Be rewarded for your impact and contributions. \nComprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports. \nFinancial protection - Enjoy Income Protection and Life Assurance, along withaccess to dedicated financial planning resources t o help you make confident, informed decisions about your future. \nFamily-friendly policies - Generous paid maternity and paternity\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":11293,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-27T15:17:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/genesys-manager-software-development","json_url":"https://alion.io/job/genesys-manager-software-development.json","meta":{"generated_at":"2026-10-29T17:42:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26481,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-manager-software-development"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-manager-software-development"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-manager-software-development"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-manager-software-development\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-manager-software-development"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3340436}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3340436},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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