{"id":1927118,"url":"https://alion.io/job/genesys-principal-ai-solutions-architect","title":"Principal AI Solutions Architect","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.12,"time_to_fill_p50_days":21,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":262000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":556},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"Scrum","optional":false},{"name":"Speech Recognition","optional":false},{"name":"AWS","optional":true},{"name":"C#","optional":true},{"name":"Composer","optional":true},{"name":"GCP","optional":true},{"name":"Java","optional":true},{"name":"PHP","optional":true}],"status":"live","first_seen_at":"2026-10-05T20:23:22Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-26T07:40:31Z","board_verified":true,"closed_at":null,"days_open":20,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":20},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nThe Principal AI Solutions Architect is a senior technical leader within the Self-Service and Artificial Intelligence Professional Services team, responsible for architecting and delivering highly customized self-service, IVR, conversational AI, generative AI, and agentic virtual agent solutions across Genesys platforms. This role combines solution architecture, hands-on development, technical consulting, Agile leadership, and end-to-end delivery to help customers create exceptional experiences using Genesys technologies and complementary AI platforms, including Google and Amazon technologies.\nKey Responsibilities\nLead strategically important customer initiatives from solution architecture and technical design through development, testing, deployment, and knowledge transfer.\nArchitect scalable self-service, IVR, conversational AI, generative AI, and agentic virtual agent solutions aligned with customer requirements and Genesys design best practices.\nFacilitate customer workshops to translate business and technical requirements into effective conversational experiences, call flows, routing strategies, and AI-enabled solutions.\nDesign, develop, and maintain IVR applications, NLU intent-based bots, virtual agents, agentic virtual agents, and routing applications supporting DTMF, voice, and digital interactions.\nDefine and optimize ASR grammars and lead tuning activities to improve speech-recognition performance and customer experience.\nIntegrate Genesys solutions with external systems, APIs, web services, bot platforms, and supporting application components.\nDevelop accurate implementation estimates in partnership with Professional Services project managers, regional leaders, and technical teams.\nSolve complex and unique technical challenges requiring conceptual thinking, broad technical judgment, and evaluation of multiple architectural approaches.\nPartner with Product Owners, Scrum Masters, and cross-functional teams to define user stories and lead delivery of Self-Service and AI epics involving IVR, routing, bots, and AI capabilities.\nLead technical delivery for Self-Service and AI engagements, providing architectural direction and helping teams apply development, integration, testing, and deployment best practices.\nPresent and demonstrate proposed solutions to technical and business stakeholders, clearly communicating architecture, functionality, tradeoffs, and business impact.\nCreate and execute test strategies and scripts for conversational flows, routing logic, integrations, and other application functionality while using Genesys logging and reporting capabilities to support QA and UAT.\nDeliver customer training and knowledge transfer to enable successful adoption, operation, and ongoing enhancement of implemented solutions.\nAdvise customers on technical architecture, implementation strategy, development standards, deployment practices, and key delivery outcomes.\nCollaborate effectively across a global organization while respecting cultural, language, and time-zone differences.\nPartner with Genesys Product and Engineering teams by providing actionable feedback on APIs, products, documentation, architectures, and implementation experiences.\nDemonstrate flexibility in working hours when needed to support U.S. customers, project milestones, and global team collaboration.\nEmbrace Empathy by understanding customer needs and designing solutions that improve customer and employee experiences.\nFly in Formation by collaborating across Professional Services, Product, Engineering, project teams, partners, and customers to deliver successful outcomes.\nGo Big by identifying innovative ways to apply conversational, generative, and agentic AI technologies to solve complex customer experience challenges.\nMinimum Qualifications\nBring 10 or more years of experience designing, developing, or delivering commercial IVR, routing, conversational bot, or related customer experience applications.\nBring 5 or more years of experience developing voice and/or digital bots using platforms such as Google Dialogflow, Amazon Lex, or comparable conversational AI technologies, including webhook or fulfillment development.\nDemonstrate experience architecting IVR applications and their supporting components, including telephony, web services, caching, prompt servers, ASR, integrations, and operational diagnostics.\nDemonstrate practical knowledge of generative AI and agentic AI technologies and their effective application to customer experience use cases.\nDemonstrate experience in customer-facing technical consulting, including navigating complex customer situations and serving as a trusted technical advisor.\nApply strong software development and integration skills using relevant development technologies and APIs.\nApply experience with advanced speech-recognition technologies, including ASR grammar definition and tuning.\nExercise independent judgment when solving complex technical challenges and determining appropriate methods, technologies, and architectural approaches.\nLead work independently while collaborating effectively with technical teams, business stakeholders, customers, and partners.\nCommunicate complex technical concepts clearly to both technical and business audiences through strong written and verbal English communication skills.\nWork primarily during U.S. business hours and demonstrate flexibility when customer or global team requirements require schedule adjustments.\nPreferred Qualifications\nBring a bachelor’s or master’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.\nDemonstrate hands-on experience developing and deploying solutions using Genesys Cloud and Genesys technologies such as Architect, Dialog Engine, Composer, Designer, and Intelligent Automation.\nDemonstrate experience with Google Dialogflow and/or Amazon Lex in production environments.\nApply programming experience with languages such as Java, C#, PHP, or comparable development languages.\nBring relevant Genesys, Google Cloud Platform, or AWS certifications.\nDemonstrate experience tuning conversational bots, intents, NLU models, and related conversational AI components.\nApply experience with generative AI architectures, orchestration patterns, or agentic AI solutions in enterprise environments.\nCommunicate professionally in additional languages to support customers and teams across global markets.\nImpact and Growth\nAs a Principal AI Solutions Architect, you will have the opportunity to influence how some of Genesys’ most sophisticated customers adopt emerging conversational and AI technologies. You will combine deep technical expertise with customer consulting and architectural leadership, helping teams turn complex requirements into scalable customer experience solutions. The role provides opportunities to shape delivery practices, mentor and educate technical teams, influence product direction through field insights, and expand the use of generative and agentic AI across customer engagements.\nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$135,600.00 - $238,600.00Benefits:\nMedical, Dental, and Vision Insurance.\n\nTelehealth coverage\n\nFlexible work schedules and work from home opportunities\n\nDevelopment and career growth opportunities\n\nOpen Time Off in addition to 10 paid holidays\n\n401(k) matching program\n\nAdoption Assistance\n\nFertility treatments\n\nClick here to view a summary overview of our Benefits.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask...","description_format":"text","description_chars":12078,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":["Flexible schedule","Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-05T20:23:22Z"},{"event":"close","at":"2026-10-11T08:07:19Z"},{"event":"reopen","at":"2026-10-15T17:24:38Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":0.9,"p_active":0.796,"p_room":0.75,"age_days":20,"expected_fill_days":21,"reasons":["conf:72","velocity","win:late","comp:brand"],"computed_at":"2026-10-26T05:57:25Z"},"pay":null,"html_url":"https://alion.io/job/genesys-principal-ai-solutions-architect","json_url":"https://alion.io/job/genesys-principal-ai-solutions-architect.json","meta":{"generated_at":"2026-10-26T09:47:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13306,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-principal-ai-solutions-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-principal-ai-solutions-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-principal-ai-solutions-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-principal-ai-solutions-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-principal-ai-solutions-architect"}]}