{"id":110319,"url":"https://alion.io/job/genesys-principal-software-engineer-2","title":"Principal Software Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":43,"ghost_share":0.023,"stale_share":0.233,"repost_share":0.093,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":188000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon ECS","optional":false},{"name":"Amazon Kinesis","optional":false},{"name":"Amazon S3","optional":false},{"name":"Apache Kafka","optional":false},{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"DynamoDB","optional":false},{"name":"Feature Store","optional":false},{"name":"Function Calling","optional":false},{"name":"IAM","optional":false},{"name":"Java","optional":false},{"name":"Least Privilege","optional":false},{"name":"LLM","optional":false},{"name":"LLM Evaluation","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"OpenTelemetry","optional":false},{"name":"Progressive Delivery","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Tool Use","optional":false},{"name":"Machine Learning","optional":true},{"name":"Pandas","optional":true},{"name":"Spark","optional":true}],"status":"live","first_seen_at":"2026-08-11T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-17T14:07:55Z","board_verified":true,"closed_at":null,"days_open":67,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":67},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nThe Genesys Digital & AI group builds the innovations that power customer experiences for 8,000+ organisations worldwide. As a Principal Engineer you’ll design and evolve the backend platforms that make our Agentic AI products possible. You’ll own the technical strategy for core services, data, and runtime foundations; partner closely with Agentic AI specialists; and lead multiple teams to deliver secure, reliable, low-latency systems at global scale.\nLocation: This role is open to candidates who wish to work in a hybrid capacity from our Galway office or remotely within Ireland. Please note that the team collaborates regularly in our Galway office, and remote employees will be expected to attend in person a minimum of 2-3 times per month.\nWhat You Will Do:\nOwn the multi-year backend strategy. Define north-star architectures for APIs, data flows, events/streams, storage, consistency, and multi-tenant isolation that underpin Agentic AI workloads.\n\nStandardise service templates, libraries, REST/event patterns, schema versioning, automated testing, and documentation that accelerates multiple teams.\n\nDesign for scale, reliability, and cost. Drive SLOs/SLA design, capacity planning, graceful degradation, performance engineering, and cost/stewardship for traffic and LLM-adjacent workloads.\n\nComply with Data platform & governance rules. Shape ingestion, transformation and cataloguing; ensure lineage, retention, residency and privacy-by-design; make data easy to use and hard to misuse.\n\nEnsure operational excellence. Lead CI/CD, IaC, progressive delivery, runtime hardening, observability and on-call practices; turn incidents into systemic fixes.\n\nPut security first. Champion threat modelling, least-privilege IAM, secrets management, API authz/authn, and compliance controls.\n\nPartner with AI specialists. Co-design interfaces, contracts and back-pressure strategies for agents, RAG, tool calling and eval loops; hide complexity behind stable, well-documented APIs.\n\nLead major programmes. Cross-team migrations, region expansion, service architecture, eventing upgrades, tech debt reduction and deprecations.\n\nInfluence through writing and reviews. Review PR’s, give constructive feedback, create/update high level architecture docs; communicate decision trade-offs clearly to engineers, PMs and execs.\n\nMultiply talent. Coach Staff Engineers and tech leads; raise the bar on design, code quality and operational maturity across multiple teams.\n\nWhat We're Looking For:\nBachelor’s or Master’s in Computer Science or related disciplines.\n\n8+ years building and operating backend / platform software, with evidence of technical leadership and impact across teams.\n\nDeep skill in Java and/or Python, and strong fundamentals in algorithms, data structures and distributed-systems design.\n\nProven experience with event-driven and service-oriented architectures (e.g., Kafka/Kinesis/SQS; REST APIs), schema evolution, idempotency, and backwards-compatible APIs.\n\nExpertise running on AWS at scale (IAM, networking, DynamoDB/RDS, S3, ECS/serverless, CloudWatch/OpenTelemetry) and modern DevOps/SRE (CI/CD, IaC, automated testing, runbooks).\n\nTrack record of setting standards and unblocking/aligning multiple teams via influence; excellent communicator who maps technical choices to business outcomes.\n\nEvidence of performance and cost optimisation in latency-sensitive, high-throughput systems (profiling, caching, load shedding, rate limiting, async pipelines).\n\nComfortable partnering with AI/ML teams and supporting LLM-adjacent systems (feature stores, vector stores, evaluation harnesses, safety/guardrails) even if you’re not the model expert.\n\nPragmatism, bias to action, and a growth mindset.\n\nDemonstrates awareness of AI-enabled systems and associated risks and responsibilities, applying appropriate technical practices to support secure, reliable, and responsible AI system behaviour.\n\nDesirable Experience or Appetite to Learn:\nAnalytics and data science frameworks/technologies, e.g. Apache Spark, Pandas.\n\nMachine learning concepts and frameworks.\n\nLLM systems concepts (tooling, retrieval, evals) and cost/latency trade-offs.\n\nSecurity, privacy and governance of enterprise software.\n\nOur Benefits:\nAt Genesys, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options - Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office.\n\nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.\n\nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan.\n\nAnnual bonus program - Be rewarded for your impact and contributions.\n\nComprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports.\n\nFinancial protection - Enjoy Income Protection and Life Assurance, along withaccess to dedicated financial planning resources t o help you make confident, informed decisions about your future.\n\nFamily-friendly policies - Generous paid maternity and paternity\n\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":9598,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-08-11T00:00:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.475,"p_room":0.28,"age_days":67,"expected_fill_days":18,"reasons":["conf:8","wave","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-principal-software-engineer-2","json_url":"https://alion.io/job/genesys-principal-software-engineer-2.json","meta":{"generated_at":"2026-10-17T23:56:42Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":2364,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-principal-software-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-principal-software-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-principal-software-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-principal-software-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-principal-software-engineer-2"}]}