{"id":1217244,"url":"https://alion.io/job/genesys-ps-consultant-3","title":"PS Consultant","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":38,"ghost_share":0.026,"stale_share":0.211,"repost_share":0.105,"time_to_fill_p50_days":18,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":12500,"max_usd":34000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":451},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":".NET","optional":true},{"name":"AI Agents","optional":true},{"name":"AWS","optional":true},{"name":"C#","optional":true},{"name":"DHCP","optional":true},{"name":"DNS","optional":true},{"name":"Hyper-V","optional":true},{"name":"Java","optional":true},{"name":"Microsoft Office","optional":true},{"name":"Outlook","optional":true},{"name":"PHP","optional":true},{"name":"Python","optional":true},{"name":"Rest API","optional":true},{"name":"VMWare","optional":true},{"name":"Windows","optional":true},{"name":"Wireshark","optional":true}],"status":"live","first_seen_at":"2026-09-25T10:24:38Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-12T22:06:03Z","board_verified":true,"closed_at":null,"days_open":17,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":17},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nJob Summary\nThe position is integral to the on-going technical solution deployment and technical application support of professional services (PS) capabilities. This includes five key areas:\nDemonstrates product expertise in most Genesys Cloud products\nProvides top quality service engagements for large or strategic customers or other accounts serving as the lead technical architect, advisor and/or engineer.\nFollows PS implementation standards\nAssesses complex project situations to make appropriate recommendations to both Genesys and the customer\nInitiates and suggests process improvements to Project Managers and other Management to increase efficiencies for delivery of Genesys Cloud solutions\nMajor Responsibilities/Activities\nThe Genesys Cloud Implementation consultant is responsible for delivering Genesys Cloud solutions for customers or Partners. This position is responsible for developing a high level of expertise across the majority of Genesys products.\nSolution Deployment\nWorks in close concert with Project Manager in successfully delivering projects.\nDelivers technical implementation activities from post-sale to support transition for PS engagements as required for key customers and to load balance with the rest of the team\nFollows PSO implementation standards\nDelivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)\nExecution of project plan tasks associated with engagements\nTest plan validation in close collaboration with Quality Assurance team\nRegular communication of project status\nProvides onsite/remote support for customer escalations as needed\nMaintains on average of 70+% utilization for billable projects\nIdentifies engagement-related problem areas and solves the issues in a proactive manner\nAssists the Customer Care organization in performing service call/maintenance activities as required\nProvide technical training to internal or external resources as needed\nMaintains friendly and professional attitude in stressful situations\nAdministration\nMaintains accurate and timely submission of timesheets, expense reports, and project-related forms\nMaintains regular internal communications with project team, team lead, and manager.\nProvides feedback and updates to internal process through internal documentation\nFollows standard department processes.\nTraining\nContinues to stay abreast of new Genesys product releases through internal training, shadowing or experienced consultants, lab development, and industry standards training/certifications\nMinimum Requirements\nBachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline or equivalent professional technical experience\n2+ years of related experience\nPrior experience with Genesys Cloud Implementation and/or Administration is highly desirable but not a requirement\nGood technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.\nFlexibility to work across different time zones specifically North America\nFlexibility to take up a operational service management role (managing a customer environment), if there is business need\nTechnical Skills\nKnowledge of HTTP requests, REST web services, and JSON\nIP Telephony & Hardware: Genesys Cloud Edge, Audiocodes, Cisco Gateways, IP Telephones (Polycom, Cisco, etc.)\nCisco/Juniper/other network routing and switching devices is an added advantage.\nSoftware: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook)\nSoftware Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods is a BIG Plus\nOperating Systems: Windows 200/2008/2012R2, XP, Vista, Windows 7\nKnowledge on Amazon Web Services (AWS) is a bonus\nBusiness Skills\nCapable of working on or leading a team through a fast paced and complex project.\nExcellent verbal and written business communication skills (English is a must), including escalation management and information presentation.\nPrior experience in working in a customer facing role\nKnowledge of customer service processes.\nKnowledge of Cloud change control processes.\nExercises good judgment\nStrong follow-through, ownership & responsibility on tasks assigned.\nEffective time management and maintains flexibility\nDemonstrate flexibility to adjust working hours to match customer and team interactions\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8851,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-25T10:24:38Z"}],"visa":[],"liveness":{"score":43,"band":"fade","label":"Fading","p_open":1,"p_active":0.579,"p_room":0.75,"age_days":16,"expected_fill_days":18,"reasons":["conf:2","velocity","win:late","comp:junior,brand"],"computed_at":"2026-10-12T06:55:09Z"},"pay":null,"html_url":"https://alion.io/job/genesys-ps-consultant-3","json_url":"https://alion.io/job/genesys-ps-consultant-3.json","meta":{"generated_at":"2026-10-13T03:09:24Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4804,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-ps-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-ps-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-ps-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-ps-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-ps-consultant-3"}]}