{"id":3679565,"url":"https://alion.io/job/genesys-ps-consultant-qa","title":"PS Consultant - QA","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":29,"ghost_share":0.034,"stale_share":0.379,"repost_share":0.138,"time_to_fill_p50_days":24,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Scrum","optional":false},{"name":"AI Agents","optional":true},{"name":"Rest API","optional":true}],"status":"live","first_seen_at":"2026-11-03T12:38:54Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-05T19:40:24Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nPS Consultant\nIndia\nRole Overview:\nThe PS Consultant strengthens the quality and reliability of Genesys Professional Services engagements by owning testing activities that help customer solutions perform as intended across contact center environments. This role combines manual and automated testing, test planning, risk analysis, and cross-functional collaboration to improve solution quality and customer experience. Working across Professional Services, Quality Assurance, development, product, and Scrum teams, the consultant will contribute to complex customer implementations while using automation, scripting, APIs, and AI-enabled tools to improve testing effectiveness. The role provides exposure to enterprise customer engagements and opportunities to expand expertise across Genesys technologies, contact center testing, automation, and implementation activities. Through proactive communication, empathy for customer needs, and close collaboration across teams, the consultant will help deliver dependable experiences at scale.\nKey Responsibilities:\nOwn test planning, test case development, documentation, and execution across manual and automated testing activities for Professional Services engagements\nDrive test coverage and solution quality by identifying dependencies, coordinating execution, analyzing risks, and proactively addressing testing concerns\nDevelop and execute automated tests using appropriate testing frameworks and tools to improve repeatability, efficiency, and coverage\nPartner with Professional Services, Quality Assurance, development, and product teams throughout the software development life cycle to align testing with customer and project requirements\nCollaborate with Scrum teams on test planning, testing, demonstrations, and Agile delivery activities to support predictable project outcomes\nProduce clear testing status reports and communicate risks, issues, dependencies, and progress to project managers and Professional Services stakeholders\nImprove testing processes, practices, and tools by identifying opportunities for automation, AI-assisted workflows, and continuous improvement\nSupport development, implementation, and configuration activities when required to help maintain delivery continuity across customer engagements\nProvide technical guidance and training to internal or external resources to strengthen testing capability and knowledge sharing\nManage and report daily project assignments using Genesys project tools, JIRA, automated testing tools, and other designated systems while meeting timesheet and project reporting requirements\nRequired Qualifications:\nBachelor's degree in Computer Science, Information Technology, Computer Engineering, Information Systems, Management Information Systems, or a related field\n2+ years of experience testing Genesys or another contact center platform\nExperience with both manual and automated software testing processes and practices\nExperience working in Agile and Scrum environments and collaborating across the software development life cycle\nKnowledge of a scripting or programming language such as Java or Python\nUnderstanding of testing processes, test planning, test execution, defect management, and risk analysis\nStrong analytical and problem-solving capabilities with the ability to identify, communicate, and resolve testing issues\nExcellent verbal and written communication skills, including the ability to collaborate effectively with cross-functional and customer-facing teams\nEffective time management skills with the flexibility to manage changing project priorities and dependencies\nWilling to support North America working hours until 1 AM IST.\nknowledge of artificial intelligence concepts and the ability to use AI tools appropriately to improve day-to-day testing and delivery processes\nPreferred Qualifications:\n2+ years of experience in software testing or quality assurance\nExperience using test automation tools and frameworks\nExperience with Cyara or similar contact center testing and automation platforms\nExperience testing Web APIs, HTTP requests, RESTful web services, and JSON-based integrations\nExperience in Agile testing environments and cross-functional Scrum teams\nKnowledge of AI technologies, concepts, and practical applications within software testing or delivery workflows\nRelevant certifications in quality assurance, test automation, Agile methodologies, cloud technologies, or related disciplines\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8826,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-03T12:38:54Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:4","velocity","win:early","comp:junior,brand"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/genesys-ps-consultant-qa","json_url":"https://alion.io/job/genesys-ps-consultant-qa.json","meta":{"generated_at":"2026-11-06T00:27:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":817,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-ps-consultant-qa"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-ps-consultant-qa"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-ps-consultant-qa"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-ps-consultant-qa\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-ps-consultant-qa"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3679565}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3679565},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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