{"id":3888654,"url":"https://alion.io/job/genesys-senior-aiml-engineer","title":"Senior AI/ML Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":30,"ghost_share":0.033,"stale_share":0.367,"repost_share":0.167,"time_to_fill_p50_days":24,"computed_at":"2026-11-08T05:47:12Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Structured Outputs","optional":false},{"name":"AI Agents","optional":true},{"name":"Apache Kafka","optional":true},{"name":"Fine-tuning","optional":true},{"name":"Multi-Agent Systems","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:30:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T10:53:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSenior AI/ML Engineer - Data Science & AI\nThe Team and Your Role\nWe're a tight-knit, diverse team that believes AI innovation is at the heart of creating value with intelligent solutions. We're seeking a Senior AI/ML Engineer to design and build backend services and LLM-powered features in a cloud environment. You'll own complex systems, set technical direction within the team, mentor less experienced engineers, and turn open-ended problems into clear requirements, in a collaborative environment where people feel comfortable bringing their authentic selves to work.\nLocation: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week.\nWhat You Will Do\nDesign and build backend APIs and services in the cloud (AWS preferred), lead design discussions, contribute to High Level Architecture documents, and make and justify technical decisions with security and privacy in mind\nWrite clear specifications and use them to generate, test and validate code, and build LLM-based features including prompt design, structured outputs and evaluation of model behaviour\nLead the design and delivery of features from open-ended problem to production, clarify requirements with Product Managers and other partners, and raise delivery risks early\nLead operational reliability (deployments, monitoring, incident response), improve CI/CD pipelines, and optimize performance and maintainability through refactoring\nMentor junior engineers, and set and uphold coding standards and best practices through code reviews\nRequired Skills & Experience\nUniversity degree in Computer Science, AI/ML, Data Science, or related field (or equivalent experience), with 5+ years of software or AI/ML engineering experience, and the ability to solve complex technical problems independently within the team's domain\nStrong Python or Java skills, proven experience designing and building RESTful APIs and microservices, and solid working knowledge of cloud services (AWS preferred) including serverless computing, with proficiency in CI/CD tooling, Git and a testing-first approach\nAbility to write clear specifications and use them to generate, test and validate code, and to model and validate structured data such as schemas, policies and constraints\nHands-on experience building with large language models, including prompt design, structured outputs and evaluating model behaviour, applying responsible AI practices for secure, reliable and responsible system behaviour\nAbility to explain technical trade-offs in plain language to PM, UX and other partners, turn open-ended problems into clear requirements, and mentor engineers while influencing decisions within the team\nDesirable Skills & Experience\nThe following would be great additions but are not required:\nExperience with tool-using AI agents, multi-agent frameworks or workflow orchestration\nExperience with contact centre or customer experience platforms\nExperience with MLOps practices for deploying AI systems at scale, and with fine-tuning or adapting models\nExperience with data streaming platforms (Kafka) and event-driven design\nAn awkward sense of humour and collaborative mindset (we appreciate authenticity and diverse perspectives in AI!)\nWhat We Offer\nWe offer the opportunity to build AI-powered services affecting millions of users globally, working with cutting-edge technologies. You'll have clear advancement paths toward technical leadership with strategic influence on product direction. We provide remote work options and a culture built on mutual support, psychological safety, and work-life balance.\nOur Benefits\nAt Genesys, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options.\nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.\nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan.\nAnnual bonus program - Be rewarded for your impact and contributions.\nComprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports.\nFinancial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.\nFamily-friendly policies - Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8916,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-06T20:30:15Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:11","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-aiml-engineer","json_url":"https://alion.io/job/genesys-senior-aiml-engineer.json","meta":{"generated_at":"2026-11-08T14:03:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29794,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-aiml-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-aiml-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-aiml-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-aiml-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-aiml-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3888654}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3888654},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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