{"id":3107721,"url":"https://alion.io/job/genesys-senior-principal-solution-consultant","title":"Senior Principal Solution Consultant","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.12,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Solutions","role_family":"Solutions","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":123000,"max_usd":257000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":610},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Human-in-the-Loop","optional":false},{"name":"JavaScript","optional":false},{"name":"Prompt Engineering","optional":false},{"name":"Python","optional":false},{"name":"Copilot","optional":true},{"name":"Cursor","optional":true},{"name":"Machine Learning","optional":true},{"name":"Model Context Protocol","optional":true},{"name":"RAG","optional":true},{"name":"ServiceNow","optional":true}],"status":"live","first_seen_at":"2026-10-22T19:48:26Z","employer_posted_date":"2026-10-22","last_verified_at":"2026-10-23T05:44:33Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nThis role supports the North American Central Enterprise region, serving a named portfolio of Genesys’ largest, most complex, and highest-profile enterprise customers. Success in this role requires a combination of deep technical expertise, strong business acumen, creativity, executive presence, and personal ownership of customer outcomes and revenue growth.\nSuccessful Solutions Consultants demonstrate the following characteristics:\nDeep technical expertise - Develop and maintain strong expertise in Genesys products, capabilities, and processes, and communicate that expertise confidently and passionately to both highly technical and executive audiences.\nExperience navigating complex enterprises - Demonstrate a proven track record of success working with large, complex organizations involving multiple stakeholders, technologies, business units, and decision-making processes.\nCuriosity and creative problem solving - Think beyond traditional approaches, ask thoughtful questions, and use creativity and resourcefulness to solve complex customer challenges.\nOwnership and urgency - Take accountability for advancing opportunities, removing technical barriers, and driving revenue growth within assigned accounts and across the broader account portfolio.\nStrategic customer engagement - Build trusted relationships with technology owners, architects, and senior leaders, helping customers connect technology strategy to meaningful business outcomes.\nCollaborative leadership - Actively support peers, share knowledge and best practices, and contribute to the success of the broader organization.\nRole Overview\nShape how some of the world’s largest enterprises design and deliver AI-powered customer experiences by leading the strategy, architecture, and technical execution of complex transformation initiatives.\nAs a Solutions Consultant, you will work closely with customers and account teams to identify high-value opportunities, define a clear technical recommendation, and demonstrate how Genesys Cloud and advanced AI capabilities can deliver measurable business outcomes. You will help customers translate emerging technologies into practical, scalable solutions while maintaining a strong focus on experience orchestration, operational impact, and long-term architecture.\nAt Genesys, you will be part of a global leader in customer experience orchestration, helping organizations connect and optimize customer interactions through AI-driven insights, automation, and intelligent orchestration.\nThis is a highly visible role that combines strategic consulting, solution architecture, executive engagement, and hands-on technical innovation. You will operate with significant autonomy, navigate complex and sometimes ambiguous customer environments, lead pilots and prototypes, and help customers make confident technology decisions.\nKey Responsibilities\nLead discovery engagements that uncover customer priorities, business challenges, technical constraints, and high-value transformation opportunities.\nOwn the technical strategy and solution recommendation for assigned opportunities, translating complex requirements into clear architectures, business outcomes, and customer value.\nBuild trusted relationships with enterprise architects, technology owners, engineering leaders, executives, and other key stakeholders across accounts.\nDesign AI-powered customer experience solutions, including conversational AI, agentic AI, intelligent orchestration, automation, and human-in-the-loop experiences.\nDevelop and deliver compelling demonstrations, workshops, prototypes, and executive-level presentations that establish credibility and accelerate customer decision-making.\nRapidly prototype and iterate solutions using prompt engineering, APIs, cloud services, and modern development practices to validate concepts and reduce technical uncertainty.\nDesign scalable reference architectures that integrate Genesys Cloud with customer systems, cloud platforms, CRM applications, AI services, data sources, and third-party technologies.\nLead technical pilots and proofs of concept from initial definition through execution, validation, and measurable outcomes.\nDrive alignment across business and technical stakeholders, identifying risks, challenging assumptions when appropriate, and providing a clear technical point of view.\nPartner closely with Account Executives and the broader account team to advance opportunities, remove technical barriers, and support growth within assigned accounts.\nCollaborate with Genesys product and engineering teams by bringing forward customer requirements, evidence-based insights, architectural considerations, and opportunities for innovation.\nDevelop reusable architectures, demonstrations, frameworks, and best practices that improve execution across the organization.\nCreate high-quality technical documentation, including solution architectures, proposals, use cases, pilot plans, and technical recommendations.\nContribute thought leadership through customer engagements, presentations, internal enablement, and industry discussions.\nSupport peers and partners by sharing expertise, coaching on solution approaches, and helping raise technical capability across the broader team.\nRequired Qualifications\nBachelor’s degree or equivalent practical experience, with 5+ years of experience in solutions consulting, sales engineering, solution architecture, or a similar customer-facing technical role.\nProven experience working with large, complex enterprise customers and navigating multi-stakeholder technical decision processes.\nStrong understanding of AI concepts, including generative AI, agentic AI, large language models, and AI-native solution design.\nHands-on experience applying prompt engineering techniques to real-world use cases.\nAbility to translate complex technical capabilities and architectures into clear business value and measurable outcomes.\nExperience designing customer journeys, workflows, conversational experiences, or automation within contact center, customer experience, or related enterprise environments.\nStrong technical foundation in APIs, integrations, cloud architectures, and modern application development practices.\nExperience with public cloud platforms such as AWS, Azure, or Google Cloud.\nHands-on development or scripting experience using languages such as JavaScript, Python, or similar technologies.\nAbility to rapidly build prototypes and proof-of-concept solutions that integrate multiple technologies and data sources.\nStrong presentation, storytelling, and communication skills, with the ability to engage confidently with both deeply technical audiences and senior executives.\nStrong problem-solving skills and the ability to navigate ambiguity, competing priorities, and evolving customer requirements.\nDemonstrated ownership, initiative, and accountability for driving technical outcomes and advancing customer opportunities.\nStrong collaboration and influencing skills across sales, product, engineering, partners, and customer teams.\nExperience leading pilots, proofs of concept, or other complex technical initiatives from definition through completion.\nPreferred Qualifications\nHands-on experience with Genesys Cloud, including APIs, integrations, Architect, AI capabilities, or related platform services.\nExperience integrating enterprise platforms such as Salesforce, ServiceNow, AWS, Microsoft Azure, or similar technologies.\nExperience with Retrieval-Augmented Generation (RAG), large language model applications, and enterprise AI architectures.\nFamiliarity with Model Context Protocol (MCP) and its application within AI solution architectures.\nUnderstanding of machine learning concepts, model behavior, evaluation techniques, and the limitations of AI systems.\nExposure to advanced machine learning or statistical approaches, including Bayesian methods.\nExperience designing solutions within SaaS or cloud-based enterprise environments.\nDemonstrated thought leadership through customer presentations, published content, conference participation, internal enablement, or industry contributions.\nExperience influencing long-term enterprise architecture or technology strategy.\nExperience using AI-assisted development tools such as Cursor, GitHub Copilot, or similar technologies.\nDemonstrated commitment to continuous learning, particularly in AI, cloud architecture, customer experience technologies, and emerging development practices.\nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$138,000.00 - $242,600.00Benefits:\nMedical, Dental, and Vision Insurance.\n\nTelehealth coverage\n\nFlexible work schedules and work from home opportunities\n\nDevelopment and career growth opportunities\n\nOpen Time Off in addition to 10 paid holidays\n\n401(k) matching program\n\nAdoption Assistance\n\nFertility treatments\n\nClick here to view a summary overview of our Benefits.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, da...","description_format":"text","description_chars":13511,"description_truncated":true,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Growth opportunities","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-22T19:48:26Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":21,"reasons":["conf:48","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-principal-solution-consultant","json_url":"https://alion.io/job/genesys-senior-principal-solution-consultant.json","meta":{"generated_at":"2026-10-25T23:41:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33472,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-principal-solution-consultant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-principal-solution-consultant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-principal-solution-consultant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-principal-solution-consultant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-principal-solution-consultant"}]}