{"id":120455,"url":"https://alion.io/job/genesys-senior-qa-engineer-servicenow","title":"Senior QA Engineer – ServiceNow","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":34,"ghost_share":0.029,"stale_share":0.353,"repost_share":0.176,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"QA","role_family":"QA","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":58000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":599},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"GitHub","optional":false},{"name":"ITSM","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Agile","optional":true},{"name":"AI Agents","optional":true},{"name":"Confluence","optional":true},{"name":"ITIL","optional":true},{"name":"Jira","optional":true}],"status":"closed","first_seen_at":"2026-08-24T00:00:00Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-11T13:18:16Z","board_verified":false,"closed_at":"2026-11-11T13:18:16Z","days_open":79,"trust":{"level":"ok","repost_count":2,"flags":["repost"],"days_open":79},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nThis role is responsible for ensuring the quality, reliability, performance, and stability of ServiceNow solutions across the enterprise. The Senior QA Engineer partners closely with architects, engineers, administrators, business analysts, product owners, and stakeholders to define testing strategies, validate business requirements, and ensure ServiceNow implementations meet functional, integration, security, and performance expectations.\nThe Senior QA Engineer serves as a quality advocate throughout the software development lifecycle, driving test automation, continuous testing, and quality engineering practices while helping reduce production defects, operational risk, and release-related issues. This role plays a critical part in supporting DevOps and CI/CD practices, ensuring quality is embedded throughout the ServiceNow delivery lifecycle.\nKey Responsibilities\nDefine, develop, and execute comprehensive test strategies for ServiceNow implementations, enhancements, integrations, platform upgrades, and releases.\nCreate and maintain test plans, test cases, test scripts, test data, and quality documentation for functional, regression, integration, system, and user acceptance testing.\nLead the design, implementation, and maintenance of automated test suites using ServiceNow Automated Test Framework (ATF) to support regression testing, release validation, and platform upgrades.\nEstablish and promote testing standards, automation best practices, and quality gates across ServiceNow development teams.\nValidate ServiceNow solutions across multiple modules including ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, and related platform capabilities.\nTest integrations between ServiceNow and external systems, including REST APIs, IntegrationHub, web services, middleware platforms, and third-party applications.\nCollaborate with engineers to integrate automated testing into GitHub-based development workflows, source control processes, and CI/CD pipelines.\nValidate code changes, update sets, application deployments, and release packages prior to production implementation.\nIdentify, document, prioritize, and manage defects through resolution, working closely with engineering teams to ensure root causes are addressed.\nSupport release readiness reviews and ensure adequate test coverage for platform enhancements, integrations, and defect fixes.\nValidate platform upgrades, patches, releases, and configuration changes to ensure stability and minimize business disruption.\nDevelop and maintain quality metrics, dashboards, and reports to provide visibility into testing progress, defect trends, release readiness, and overall platform quality.\nParticipate in sprint ceremonies, release planning, and continuous improvement initiatives.\nSupport performance, security, integration, and end-to-end testing activities as required.\nExperience testing ServiceNow AI capabilities, including Now Assist, Control Tower, and other platform intelligence features, is highly desirable.\nFluent English is mandatory, as the role requires daily collaboration with global teams and stakeholders.\nMinimum Requirements\n5+ years of experience in software quality assurance, quality engineering, or testing enterprise applications.\n3+ years of hands-on experience testing ServiceNow implementations and platform capabilities.\nStrong understanding of software testing methodologies, including functional, regression, integration, system, end-to-end, and user acceptance testing.\nHands-on experience with ServiceNow Automated Test Framework (ATF), including creation, maintenance, and execution of automated test suites.\nExperience testing ServiceNow modules such as ITSM, ITOM, ITAM, CSM, HAM, SAM, CMDB, Discovery, Service Mapping, or related applications.\nExperience validating integrations using REST APIs, IntegrationHub, web services, and external platforms.\nExperience using Jira, Confluence, GitHub, or similar tools for Agile delivery, defect management, source control, and release management.\nUnderstanding of CI/CD pipelines, automated testing practices, and DevOps methodologies.\nUnderstanding of ServiceNow application development lifecycle, source control integration, update sets, and release management processes.\nStrong analytical, troubleshooting, and problem-solving skills.\nServiceNow Certified System Administrator (CSA) certification.\nITIL Foundation v3 or ITIL 4 certification.\nAdditional Information\nWorking Hours: This role requires 2 PM - 11 PM IST working hours\n\n#LI-GR1\n#LI-Remote\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8911,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-08-24T00:00:00Z"},{"event":"close","at":"2026-09-03T05:36:52Z"},{"event":"reopen","at":"2026-09-07T12:48:53Z"},{"event":"close","at":"2026-09-25T14:58:26Z"},{"event":"reopen","at":"2026-11-03T12:38:54Z"},{"event":"close","at":"2026-11-11T13:18:16Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/genesys-senior-qa-engineer-servicenow","json_url":"https://alion.io/job/genesys-senior-qa-engineer-servicenow.json","meta":{"generated_at":"2026-11-11T15:57:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29875,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-qa-engineer-servicenow"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-qa-engineer-servicenow"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-qa-engineer-servicenow"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-qa-engineer-servicenow\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-qa-engineer-servicenow"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":120455}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":120455},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}