{"id":2195624,"url":"https://alion.io/job/genesys-senior-software-engineer-6","title":"Senior Software Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":38,"ghost_share":0.026,"stale_share":0.211,"repost_share":0.105,"time_to_fill_p50_days":18,"computed_at":"2026-10-10T05:45:15Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":70000,"max_usd":125000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":187},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"CI/CD","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"TestNG","optional":false},{"name":"AI Agents","optional":true},{"name":"Amazon EC2","optional":true},{"name":"Amazon S3","optional":true},{"name":"AWS","optional":true},{"name":"AWS Lambda","optional":true},{"name":"Hadoop","optional":true},{"name":"Spark","optional":true}],"status":"live","first_seen_at":"2026-10-09T19:14:25Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-12T01:08:43Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Be the one building AI-powered experiences where they matter most\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nDrive the quality strategy behind a data platform that powers millions of customer experience decisions every day. In this role, you will own how quality is engineered across batch analytics systems that process high-volume, distributed data at scale. You will influence how teams design, validate, and ship features that directly impact customer insights and business outcomes. At Genesys, we are transforming customer experience through AI-driven innovation and cloud-scale platforms, and you will play a key role in ensuring reliability, performance, and trust in those systems. This position offers visibility across multiple global teams, exposure to modern cloud and data technologies, and the opportunity to shape quality practices that scale with the platform.\nKey Responsibilities:\nOwn the end-to-end quality strategy for batch analytics features, ensuring scalable, reliable validation across data pipelines and APIs\nDrive alignment across Product, Engineering, and UX to embed quality into design decisions and delivery workflows\nDesign and implement automated test frameworks that improve system reliability, reduce defects, and increase deployment confidence\nEvaluate architecture and technical designs to identify risks and influence testability, scalability, and performance outcomes\nDevelop and execute comprehensive test strategies that cover functional, performance, security, and accessibility dimensions\nLead exploratory testing initiatives and user-focused validation to improve real-world customer experience and usability\nOptimize CI/CD pipelines by maintaining and enhancing automated test suites within Jenkins and TestNG frameworks\nMentor junior engineers and elevate team-wide quality practices through code reviews, knowledge sharing, and technical guidance\nRequired Qualifications:\n5+ years of experience in software testing within cloud-based or distributed systems environments\nStrong proficiency in Java or Python, with experience contributing to test automation frameworks\nHands-on experience with CI/CD tools such as Jenkins or equivalent platforms\nProven experience testing REST APIs, including both functional and automated approaches\nSolid understanding of microservices architecture and end-to-end system validation in multi-tenant applications\nExperience working with large-scale data systems or high-volume event-driven platforms\nStrong analytical skills with the ability to identify risks and design effective validation strategies\nDemonstrated ability to collaborate across cross-functional teams and influence engineering practices\nPreferred Qualifications:\nExperience with AWS services such as EC2, S3, and Lambda\nFamiliarity with big data technologies such as Hadoop, Spark, or Presto\nExperience testing data pipelines and batch processing systems\nKnowledge of orchestration tools such as Airflow\nBackground in performance, scalability, or security testing\nExperience contributing to shared testing frameworks used across multiple teams\nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$124,600.00 - 163,600.00Working at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nThis is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":7927,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Unified Communications","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-09T19:14:25Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:7","velocity","win:early","comp:brand"],"computed_at":"2026-10-10T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-software-engineer-6","json_url":"https://alion.io/job/genesys-senior-software-engineer-6.json","meta":{"generated_at":"2026-10-12T01:11:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1270,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-software-engineer-6"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-software-engineer-6"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-software-engineer-6"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-software-engineer-6\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-software-engineer-6"}]}