{"id":3965827,"url":"https://alion.io/job/genesys-senior-software-engineer-8","title":"Senior Software Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":31,"ghost_share":0.032,"stale_share":0.355,"repost_share":0.161,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon CloudWatch","optional":false},{"name":"Amazon EC2","optional":false},{"name":"Amazon S3","optional":false},{"name":"AWS","optional":false},{"name":"AWS Lambda","optional":false},{"name":"ChatGPT","optional":false},{"name":"CI/CD","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Cursor","optional":false},{"name":"DNS","optional":false},{"name":"DynamoDB","optional":false},{"name":"Embeddings","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"Linux","optional":false},{"name":"LLM","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"New Relic","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"Spring Boot","optional":false},{"name":"Sumo Logic","optional":false},{"name":"TCP/IP","optional":false},{"name":"Apache Kafka","optional":true},{"name":"API Gateway","optional":true},{"name":"CloudFormation","optional":true},{"name":"Docker","optional":true},{"name":"IAM","optional":true},{"name":"Kubernetes","optional":true},{"name":"Redis","optional":true},{"name":"Terraform","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-11-09T14:09:17Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T14:09:17Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nWe are seeking a full-stack Senior Software Engineer (individual contributor) to join our Voice Platform team to help build and operate scalable, network-facing cloud services that power communications for Genesys Cloud contact centers worldwide. This is a great opportunity for an engineer who is strong in Java and Spring Boot on the backend, comfortable building React front-ends, and experienced with Python and AWS, who enjoys building reliable microservices and well-designed APIs end to end.\nThis is a hands-on, build-focused role. You will work across the full stack - backend microservices, serverless components, and front-end UIs - collaborate closely with senior engineers, and grow your skills in distributed systems and production operations. If you care about clean design, solid fundamentals, and shipping dependable software, this role is for you.\nKey Responsibilities\nThe primary responsibilities for this role include (but are not limited to):\nDesign, develop, and deliver full-stack features: backend microservices in Java and Spring Boot and React-based front-end UIs, with a focus on reliability, readability, and testability.\nBuild Python-based serverless functions (AWS Lambda) and automation for event-driven and operational workloads.\nBuild and operate services on AWS, following patterns for scalability, observability, and production readiness.\nDesign clean, well-documented REST APIs and data models; apply sound design and analytical thinking to translate requirements into working software.\nApply solid networking fundamentals to build and troubleshoot service-to-service and client-facing communication.\nParticipate in troubleshooting production issues across front-end, service, and infrastructure layers, and contribute to root-cause analysis.\nWrite and maintain unit, integration, and automated tests; contribute to CI/CD pipelines.\nCollaborate with product, QA, DevOps, and senior engineers through design and code reviews.\nContribute to monitoring, logging, and tracing to keep services healthy and observable.\nMinimum Requirements\n5+ years of professional software engineering experience as a hands-on individual contributor.\nGood system design and analytical/problem-solving skills.\nComfortable working in Linux development and production environments.\nGood communication and collaboration skills across engineering and product teams.\nAbility to balance quality, performance, and delivery timelines.\nExperience with MCP (Model Context Protocol), AI agents, or integrating LLM APIs. Familiarity with RAG, embeddings, or vector databases.\nMust Have (Core Technical Skills)\nLanguages: Java (strong), Python, React.\n AI-Assisted Development: Hands-on use of AI coding assistants (e.g. GitHub Copilot, Cursor, Kiro, Claude, ChatGPT) for day-to-day development - code generation, test writing, refactoring, debugging, and documentation. Able to write effective prompts , and should have hands on experience in MCP and LLM integration\nFramework: Spring Boot, Spring; React (full-stack development).\nArchitecture: Microservices and REST API design.\nAWS: Hands-on building and operating services on AWS - EC2, Lambda, DynamoDB, RDS/PostgreSQL, S3, SNS/SQS.\nNetworking: Solid fundamentals - TCP/IP, UDP, DNS, HTTP, TLS, and basic network debugging.\n Testing/CI-CD: Unit/integration testing and CI/CD practices (e.g. Jenkins).\n Observability: Comfortable using CloudWatch; exposure to SumoLogic or New Relic for troubleshooting.\nNice to Have (Bonus)\n AWS (extended): API Gateway, ElastiCache (Redis), VPC, Route 53, IAM, Secrets Manager.\nFramework/Front-end: TypeScript, modern React tooling.\nIaC: Terraform, CloudFormation, CDK, Serverless Framework.\nMessaging/Streaming: Kafka or equivalent.\nContainers: Docker, Kubernetes.\n Domain: Interest in real-time communications and voice/contact-center platforms (no SIP/VoIP experience required)\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8249,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-09T14:09:17Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:5","win:early","comp:brand"],"computed_at":"2026-11-09T19:20:58Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-software-engineer-8","json_url":"https://alion.io/job/genesys-senior-software-engineer-8.json","meta":{"generated_at":"2026-11-09T19:20:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5043,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-software-engineer-8"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-software-engineer-8"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-software-engineer-8"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-software-engineer-8\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-software-engineer-8"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3965827}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3965827},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}