{"id":131210,"url":"https://alion.io/job/genesys-senior-software-engineer-python","title":"Senior Software Engineer - Python","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":42,"ghost_share":0.024,"stale_share":0.238,"repost_share":0.095,"time_to_fill_p50_days":18,"computed_at":"2026-10-16T05:45:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":73000,"max_usd":154000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":35},"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Java","optional":false},{"name":"LLM","optional":false},{"name":"Python","optional":false},{"name":"AWS","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"Claude","optional":true},{"name":"FAISS","optional":true},{"name":"Fine-tuning","optional":true},{"name":"Function Calling","optional":true},{"name":"LangChain","optional":true},{"name":"Mistral","optional":true},{"name":"OpenAI","optional":true},{"name":"Pinecone","optional":true},{"name":"Prompt Engineering","optional":true},{"name":"PyTorch","optional":true},{"name":"RAG","optional":true},{"name":"TensorFlow","optional":true},{"name":"Weaviate","optional":true}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-09-03","last_verified_at":"2026-10-16T21:20:54Z","board_verified":true,"closed_at":null,"days_open":51,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":51},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nLocation: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week.\nWe’re building large-scale conversational and agentic AI that serves 7,500+ organizations. As a Senior Engineer, you’ll design, build, and productionize ML systems-especially LLM-powered agents-that interact intelligently with users and other services. You’ll work hands-on across all aspects of AI from design and research, to backend integration. At the same time partnering with researchers, engineers, and product to ship reliable, scalable AI.\nWhat You Will Do:\nDesign, develop, and maintain agentic AI systems for conversational interfaces.\n\nBuild and optimize scalable ML pipelines for real-time and async interactions.\n\nDevelop and integrate LLM-powered agents capable of multi-turn reasoning and task execution.\n\nProductionize models and services: APIs, microservices, observability, and reliability.\n\nCollaborate with research and product to translate prototypes into robust solutions.\n\nImplement best practices for performance, scalability, and security in AI applications.\n\nWrite clear, maintainable code and tests; review code and mentor peers.\n\nStay current on advancements in LLMs, conversational AI, and agentic patterns.\n\nWhat We’re Looking For:\n4+ years of professional software/ML experience.\n\nStrong proficiency in Python as your primary programming language, with Java experience considered a plus.\n\nSolid foundation in software engineering and system design.\n\nCloud services experience, AWS or equivalent.\n\nProven ability to build/operate APIs and microservices at scale.\n\nStrong problem-solving, communication, and collaboration in fast-paced environments.\n\nNice to Have:\nHands-on with LLMs (GPT/Claude/Mistral), fine-tuning, RAG, and prompt engineering.\n\nExperience with agent frameworks (LangChain, Bedrock, OpenAI tools/function calling).\n\nExperience with ML frameworks (PyTorch/TensorFlow).\n\nVector databases (Pinecone, Weaviate, FAISS) and embedding-based retrieval.\n\nReal-time AI apps (chatbots, voice, copilots); multi-agent or autonomous reasoning systems.\n\nWhy Join our team:\nShape the future of agentic, production-grade conversational AI at global scale.\n\nWork across the stack-modeling, systems, and product-alongside experienced peers.\n\nInfluence architecture and standards for reliability, safety, and impact.\n\nOur Benefits\nAt Genesys, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options.\n\nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.\n\nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan.\n\nAnnual bonus program - Be rewarded for your impact and contributions.\n\nComprehensive health coverage - Including private healthinsurance, accessto company dental plan, andwellness supports.\n\nFinancial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.\n\nFamily-friendly policies - Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.\n\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":7680,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-08-27T00:00:00Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.514,"p_room":0.35,"age_days":50,"expected_fill_days":18,"reasons":["conf:3","velocity","win:tail","comp:brand"],"computed_at":"2026-10-16T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-software-engineer-python","json_url":"https://alion.io/job/genesys-senior-software-engineer-python.json","meta":{"generated_at":"2026-10-17T04:58:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6531,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-software-engineer-python"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-software-engineer-python"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-software-engineer-python"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-software-engineer-python\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-software-engineer-python"}]}