{"id":30697,"url":"https://alion.io/job/genesys-senior-software-engineer-voice-platform","title":"Senior Software Engineer – Voice Platform","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":43,"ghost_share":0.023,"stale_share":0.233,"repost_share":0.093,"time_to_fill_p50_days":18,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary","Szeged, Hungary","Hungary"],"countries":["HU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":45000,"max_usd":81000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":16},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Java","optional":false},{"name":"Linux","optional":false},{"name":"AI Agents","optional":true},{"name":"Amazon CloudWatch","optional":true},{"name":"Amazon ECS","optional":true},{"name":"Amazon EKS","optional":true},{"name":"API Gateway","optional":true},{"name":"AWS","optional":true},{"name":"AWS Lambda","optional":true},{"name":"CI/CD","optional":true},{"name":"CloudFormation","optional":true},{"name":"DynamoDB","optional":true},{"name":"IAM","optional":true},{"name":"Kubernetes","optional":true},{"name":"Python","optional":true},{"name":"Spring Boot","optional":true},{"name":"TCP/IP","optional":true},{"name":"Terraform","optional":true}],"status":"live","first_seen_at":"2026-07-31T00:00:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-18T00:56:01Z","board_verified":true,"closed_at":null,"days_open":79,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":79},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nJob Title: Senior Software Engineer - Voice Platform\nDepartment & Team: R&D Genesys Cloud & GCV Dev\nSummary:\nWe are seeking a Senior Software Engineer to join our Voice Platform team, building high-performance, network-facing services that power real-time voice communications for Genesys Cloud contact centers worldwide.\nThis is an exciting opportunity for an experienced Java backend engineer who enjoys building reliable, scalable cloud services and wants to broaden their experience across networking, Linux, C, and real-time communications.\nJava will be the primary development language for this role, with engineers working on cloud backend services and distributed systems that support our global Voice Platform. You will also have opportunities to contribute to systems-level and network-facing components written in C, developing your knowledge of the lower levels of the voice technology stack.\nYou will own features end to end and help deliver highly available voice capabilities used by enterprise customers at global scale. Prior SIP/VoIP or contact-center experience is a plus, not a requirement. If you enjoy backend engineering, distributed systems, production ownership, and learning a specialized technical domain, this role is for you.\nKey Responsibilities\nThe primary responsibilities for this role include (but are not limited to):\nDesign, develop, and maintain Java-based backend services supporting real-time voice communications, with a strong focus on scalability, reliability, performance, and operational excellence.\nBuild and evolve distributed cloud services running on AWS, applying strong software engineering principles to production systems operating at global scale.\nOwn features and services end to end, from technical design and implementation through testing, deployment, monitoring, and ongoing production support.\nApply networking and Linux knowledge to develop, integrate, and troubleshoot services supporting real-time communications.\nContribute to network-facing and systems-level components written in C, working alongside experienced engineers and developing deeper systems programming knowledge.\nLearn and apply SIP/VoIP and Genesys voice-platform concepts as part of day-to-day development.\nInvestigate and resolve complex production issues spanning application, networking, cloud, and systems layers.\nCollaborate with Product, Architecture, DevOps, QA, Security, and Operations to turn requirements into reliable technical solutions.\nFollow and contribute to engineering practices covering architecture, code quality, CI/CD, automated testing, observability, monitoring, and production operations.\nParticipate in design reviews, code reviews, and incident response, while sharing technical knowledge across the team.\nContinuously improve the performance, reliability, scalability, and maintainability of the services you own.\nMinimum Requirements\n5+ years of professional software engineering experience.\nStrong professional experience with Java backend development.\nExperience designing, developing, and supporting backend services or distributed systems.\nGood networking fundamentals, including TCP/IP, UDP, TLS, and sockets.\nSolid Linux experience in development or production environments.\nExperience building or supporting services in cloud environments, preferably AWS.\nExperience debugging and troubleshooting complex or production systems.\nInterest in developing or expanding skills in C and systems-level programming.\nWillingness to learn SIP/VoIP and real-time communications concepts.\nStrong collaboration and communication skills.\nAbility to work independently while aligning with the team's technical direction.\nDesirable Skills\nHands-on experience with C, particularly network-facing or systems-level software.\nSpring Boot and related Java frameworks.\nExperience with Python, AWS Lambda, or web application development.\nBroader AWS experience, including ECS/EKS, API Gateway, SQS/SNS, DynamoDB/RDS, CloudWatch, IAM, and CloudFormation/CDK/Terraform.\nExperience building highly available, distributed, or real-time systems.\nExperience with SIP, VoIP, or open-source telecom platforms such as OpenSIPS, Kamailio, Asterisk, or FreeSWITCH.\nGenesys Cloud CX, contact-center, carrier, CCaaS, UCaaS, or CPaaS experience.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8655,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Artificial Intelligence","Professional Services","Unified Communications","AI Agents"],"lifecycle":[{"event":"open","at":"2026-07-31T00:00:00Z"}],"visa":[],"liveness":{"score":12,"band":"cold","label":"Long shot","p_open":1,"p_active":0.411,"p_room":0.28,"age_days":78,"expected_fill_days":18,"reasons":["conf:8","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-17T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-software-engineer-voice-platform","json_url":"https://alion.io/job/genesys-senior-software-engineer-voice-platform.json","meta":{"generated_at":"2026-10-18T08:44:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":13012,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-19T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-software-engineer-voice-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-software-engineer-voice-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-software-engineer-voice-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-software-engineer-voice-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-software-engineer-voice-platform"}]}