{"id":371467,"url":"https://alion.io/job/genesys-senior-solution-consultant-3","title":"Senior Solution Consultant","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":34,"ghost_share":0.029,"stale_share":0.353,"repost_share":0.176,"time_to_fill_p50_days":24,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":48000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1900},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-11-11","last_verified_at":"2026-11-11T19:43:27Z","board_verified":true,"closed_at":null,"days_open":70,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":70},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nAt Genesys, we are redefining how organizations engage with their customers by evolving beyond traditional CCaaS into an AI-First Experience Orchestration platform. We help organizations create empathetic, contextual and outcome-driven customer experiences by combining cloud technology, artificial intelligence and intelligent orchestration.\nWe are looking for a Senior Solutions Consultant to join our pre-sales organization in Mexico and partner with enterprise customers as they modernize and transform their Customer Experience (CX) strategies.\nAs a Senior Solutions Consultant, you will act as a strategic and technical advisor to enterprise customers throughout the sales cycle. Working closely with Account Executives, customers, partners and internal teams, you will uncover business and operational challenges, translate them into compelling CX strategies and design scalable solutions powered by Genesys Cloud and AI.\nThis role requires someone who can comfortably move between business conversations and technical solution design -from engaging C-level stakeholders around transformation priorities and business outcomes to collaborating with technical teams on integrations, cloud architecture and solution feasibility.\nYou will also play an important role in advancing Genesys' AI-First Experience Orchestration strategy in Mexico, helping customers understand how capabilities such as Generative AI, Agentic AI, intelligent automation, copilots and predictive technologies can transform customer and employee experiences.\nWhat You Will Do\nLead Consultative Discovery: Engage enterprise customers to understand their business priorities, operational challenges, customer journeys and desired outcomes, translating those insights into differentiated CX solutions.\n\nDesign AI-First CX Solutions: Develop and position scalable Genesys Cloud solutions that combine customer experience orchestration, digital channels, automation, AI and enterprise integrations.\n\nAdvise on AI Transformation: Help customers identify and prioritize practical AI use cases across the customer journey, including Generative AI, virtual agents, Agentic AI, agent assistance, intelligent self-service and predictive capabilities.\n\nServe as a Trusted Advisor: Build credibility with business leaders, technical stakeholders and C-level executives by connecting technology capabilities with business strategy and measurable outcomes.\n\nDeliver Executive Presentations and Demonstrations: Create compelling solution narratives, demonstrations, workshops and proof-of-concept experiences tailored to both executive and technical audiences.\n\nArchitect Enterprise Solutions: Collaborate with customers and internal technical teams to design cloud-based architectures and integrations involving APIs, CRM, WFM, digital channels, AI capabilities and third-party platforms.\n\nSupport Complex Enterprise Opportunities: Partner closely with Account Executives throughout the sales cycle, providing technical strategy, competitive positioning and solution guidance for complex opportunities.\n\nLead RFx and Technical Evaluation Processes: Contribute to RFPs, RFIs and technical evaluations by articulating Genesys' differentiated value and designing solutions aligned with customer requirements.\n\nDevelop Business Value: Help customers understand the operational and financial impact of transformation initiatives by connecting proposed solutions with efficiency, customer satisfaction, revenue and other business outcomes.\n\nCollaborate Across the Organization: Work closely with Sales, Product, Professional Services, Customer Success, Partners and other regional and global teams to deliver a consistent customer strategy.\n\nSupport the Mexico Solution Consulting Community: Share knowledge, best practices and market insights while providing guidance and coaching to less experienced members of the Solution Consulting organization.\n\nWhat We’re Looking For\n5+ years of experience in enterprise pre-sales, Solution Consulting, Sales Engineering, Solution Architecture or a similar customer-facing technology role.\n\nDemonstrated experience working with enterprise customers, ideally within SaaS, cloud technology, Customer Experience, Contact Center, CPaaS or related enterprise technology environments.\n\nStrong consultative skills and experience conducting customer discovery, understanding business challenges and translating requirements into technology solutions.\n\nExperience presenting and communicating with stakeholders across multiple levels of an organization, including senior executives and C-level decision-makers.\n\nStrong understanding of Customer Experience, digital customer engagement, cloud contact center technologies or customer journey orchestration.\n\nGood understanding of modern AI capabilities, including Generative AI, conversational AI, Agentic AI, intelligent automation and their application to customer and employee experiences.\n\nAbility to understand and discuss enterprise technology architectures, including cloud platforms, APIs, integrations and third-party ecosystems.\n\nStrong business acumen with the ability to connect technology capabilities to business outcomes, operational impact and strategic value.\n\nExperience working cross-functionally with Sales, Product, Engineering, Customer Success, Professional Services or similar teams.\n\nExcellent presentation, storytelling, communication and relationship-building skills.\n\nAbility to operate effectively in complex enterprise sales environments and manage multiple stakeholders and priorities.\n\nProfessional fluency in English\n\nStrong understanding of the Mexican enterprise market and business environment.\n\nPreferred Background\nCandidates may come from a variety of backgrounds. Particularly relevant experience could include:\nEnterprise Solution Consulting or Sales Engineering\n\nCX / Contact Center / CCaaS\n\nCPaaS or Digital Communications\n\nEnterprise SaaS or Cloud Platforms\n\nConversational AI or Customer Service AI\n\nCustomer Experience Transformation\n\nBusiness Development combined with strong technical exposure\n\nProduct, Customer Success or implementation experience combined with enterprise pre-sales\n\nWhat Success Looks Like\nThe successful candidate will be able to build trusted relationships with enterprise customers, uncover complex CX challenges and translate them into differentiated solutions that combine business value, cloud architecture and AI-driven innovation.\nThey will be equally comfortable discussing transformation strategy with an executive, conducting discovery with business teams, collaborating with architects on integrations and demonstrating how Genesys can help organizations move toward an AI-first customer experience operating model.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":11113,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-05T20:40:26Z"},{"event":"close","at":"2026-09-24T11:51:35Z"},{"event":"reopen","at":"2026-09-24T18:48:02Z"},{"event":"close","at":"2026-11-11T13:18:16Z"},{"event":"reopen","at":"2026-11-11T19:43:27Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.646,"p_room":0.28,"age_days":70,"expected_fill_days":24,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-11-11T05:49:22Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-solution-consultant-3","json_url":"https://alion.io/job/genesys-senior-solution-consultant-3.json","meta":{"generated_at":"2026-11-11T21:31:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":42310,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-solution-consultant-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-solution-consultant-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-solution-consultant-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-solution-consultant-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-solution-consultant-3"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":371467}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":371467},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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