{"id":4020306,"url":"https://alion.io/job/genesys-senior-solution-consultant-7","title":"Senior Solution Consultant","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":33,"ghost_share":0.03,"stale_share":0.364,"repost_share":0.152,"time_to_fill_p50_days":24,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Zurich, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-11-10T14:49:02Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T14:49:02Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nRole Overview:\nHelp organizations across Switzerland and the wider DACH market turn complex customer experience challenges into practical, high-value solutions using Genesys Cloud, Artificial Intelligence, and modern cloud technologies. As a Solutions Consultant, you will own the strategic and technical pre-sales journey, working directly with customers to understand business priorities, uncover opportunities, and design solutions that improve customer and employee experiences. You will translate technologies including Generative AI, Agentic AI, experience orchestration, CRM, BPM, and cloud platforms into compelling use cases and measurable business value, presenting your recommendations to C-level executives, technical leaders, and other key stakeholders. Working closely with sales and cross-functional specialists, you will influence solution strategy and help customers make confident technology decisions while bringing empathy, collaboration, and ambitious thinking to complex challenges. The role provides exposure to enterprise transformation initiatives and emerging AI capabilities, strengthening your expertise and visibility as a trusted advisor in customer experience technology.\nKey Responsibilities:\nLead the strategic and technical pre-sales journey by uncovering customer priorities, identifying experience gaps, and translating business challenges into compelling Genesys Cloud solution strategies\nDrive discovery workshops with business and technical stakeholders to define desired outcomes, evaluate opportunities, quantify potential benefits, and build alignment around transformation priorities\nDesign tailored solutions that connect Genesys Cloud with Artificial Intelligence, CRM, BPM, cloud hyperscalers, and the customer's broader technology ecosystem\nShape high-value AI use cases that demonstrate how Generative AI, Agentic AI, and AI-powered experience orchestration can improve customer and employee experiences and create tangible business value\nDevelop and present dynamic demonstrations and use cases that connect Genesys capabilities to industry-specific requirements and communicate technical concepts clearly to C-level executives and key influencers\nInfluence customer solution roadmaps by combining technical expertise, business understanding, and consultative guidance throughout the evaluation and selection process\nPartner with sales and cross-functional specialists to address complex technical requirements, remove barriers in the pre-sales process, and create a cohesive customer engagement\nBuild trusted-advisor relationships by listening closely to customer needs, challenging assumptions constructively, and recommending solutions aligned with their strategic objectives\nAdvance customer understanding of emerging technologies by clearly communicating where AI and cloud innovation can deliver practical value within their current and future environments\nStrengthen solution quality by staying current on Genesys products, AI innovation, cloud technologies, industry trends, and customer experience best practices\nContribute new ideas, reusable knowledge, and field insights to the DACH Solutions Consulting team to improve collaboration and strengthen customer engagements across the region\nRequired Qualifications:\nDemonstrated experience in solutions consulting, sales engineering, technical pre-sales, solution architecture, or a comparable customer-facing technology role\nStrong ability to understand complex customer requirements and translate them into clear, credible technical and business solutions\nExcellent interpersonal, presentation, and stakeholder communication skills, including the ability to engage both business and technical audiences\nProfessional fluency in German and English, with polished written and verbal communication skills in both languages\nStrong understanding of IT concepts, software standards, networking technologies, cloud environments, and SaaS solutions\nWorking knowledge of Artificial Intelligence technologies and their application to practical business and customer experience challenges\nAbility to structure and prioritize work effectively while collaborating across multiple stakeholders and cross-functional teams\nDemonstrated curiosity and commitment to continuous learning in evolving areas such as AI, cloud technology, and customer experience\nAbility to travel as required to support customer engagements and business priorities\nPreferred Qualifications:\nExperience working with enterprise cloud or SaaS platforms in a customer-facing pre-sales environment\nKnowledge of Generative AI, Agentic AI, conversational AI, or AI-powered customer and employee experience technologies\nExperience designing solutions that integrate customer experience platforms with CRM, BPM, cloud hyperscalers, or broader enterprise technology ecosystems\nExperience facilitating discovery workshops and presenting solution demonstrations, business use cases, or technical recommendations to C-level executives and senior stakeholders\nKnowledge of contact center, customer experience, or experience orchestration technologies\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":9487,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Continuous learning"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-10T14:49:02Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-11-10T17:40:22Z"},"pay":null,"html_url":"https://alion.io/job/genesys-senior-solution-consultant-7","json_url":"https://alion.io/job/genesys-senior-solution-consultant-7.json","meta":{"generated_at":"2026-11-10T17:40:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6600,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-senior-solution-consultant-7"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-senior-solution-consultant-7"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-senior-solution-consultant-7"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-senior-solution-consultant-7\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-senior-solution-consultant-7"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4020306}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4020306},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}