{"id":3340437,"url":"https://alion.io/job/genesys-services-engagement-director-4","title":"Services Engagement Director","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":88,"open_postings":21,"ghost_share":0,"stale_share":0.429,"repost_share":0.095,"time_to_fill_p50_days":23,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Leadership","role_family":"Leadership","seniority":"head","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Melbourne, Australia","Brisbane, Australia","Canberra, Australia","Sydney, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":128000,"max_usd":288000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":4188},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-10-27T15:17:12Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-10-30T13:03:42Z","board_verified":true,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nServices Engagement Director\nThe Services Engagement Director shapes how Genesys Professional Services helps customers turn customer experience strategy into successful implementation, consulting, and managed services engagements. This role owns the development and progression of strategic services opportunities, influencing customer investment decisions and driving services bookings that support sustainable revenue growth.\nAs a senior member of Genesys pursuit teams, you will partner with Account Executives, Customer Success Managers, services leaders, and customer stakeholders to align business priorities with services solutions that deliver tangible customer value. You will gain broad visibility across enterprise pursuits and senior leadership while deepening your expertise in complex services sales, commercial strategy, and customer transformation.\nWhat you will do:\nOwn the end-to-end development of strategic Professional Services opportunities across implementation, consulting, and managed services to achieve quarterly bookings objectives and support projected revenue\nDrive alignment across Account Executives, Customer Success Managers, Professional Services leaders, and other stakeholders to build coordinated pursuit strategies that address customer priorities\nDevelop a strong pipeline of services opportunities by identifying customer needs, pursuing qualified leads, and expanding relationships with prospective and existing clients\nBuild trusted relationships with customer stakeholders to strengthen engagement, uncover strategic priorities, and position services that support successful business outcomes\nLead customer presentations and proposals that clearly connect Genesys services capabilities with customer objectives, transformation priorities, and expected value\nInfluence commercial strategy by applying knowledge of market conditions, customer buying strategies, and competitive dynamics to negotiate and close complex services engagements\nContribute to strategic and tactical planning for Professional Services by bringing customer, market, and pipeline insights into decisions that support growth and scalable services engagement\nPartner with senior leaders and pursuit teams on high-value opportunities, increasing exposure to enterprise initiatives and strengthening strategic sales leadership capabilities\nYou have been there and done this…\n5+ years of experience in a business environment, including at least 3 years of customer-facing sales experience within business solutions, telecommunications, technology, or a related services environment\nProven success in sales lead generation, opportunity development, acquisition, negotiation, and relationship management\nDemonstrated ability to identify and develop business opportunities and successfully progress complex deals through negotiation and close\nStrong leadership, interpersonal, presentation, and stakeholder management capabilities\nExcellent written and verbal communication skills, with the ability to communicate effectively with customers, internal teams, and senior stakeholders\nDemonstrated ability to influence thinking and gain stakeholder acceptance in sensitive or complex situations\nAbility to work effectively both independently and collaboratively as part of cross-functional pursuit teams\nBachelor's degree in computer technology, a related technical discipline, or equivalent professional technical experience, with relevant industry experience\nAbility to travel approximately 25% to 50% to engage with customers and deliver presentations\nPreferred Qualifications:\nMaster of Business Administration or other relevant postgraduate qualification\nExperience using Salesforce or a comparable customer relationship management platform\nPMP, PRINCE2, Six Sigma, Lean Process, or another relevant methodology or project management certification\nPlease note that Genesys will not accept resumes from agencies at this time.\nTo be eligible to apply for this role you must have work rights in Australia.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8393,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-27T15:17:12Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":23,"reasons":["conf:5","velocity","win:early","comp:brand"],"computed_at":"2026-10-30T05:48:23Z"},"pay":null,"html_url":"https://alion.io/job/genesys-services-engagement-director-4","json_url":"https://alion.io/job/genesys-services-engagement-director-4.json","meta":{"generated_at":"2026-10-30T19:02:38Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8357,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-services-engagement-director-4"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-services-engagement-director-4"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-services-engagement-director-4"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-services-engagement-director-4\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-services-engagement-director-4"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3340437}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3340437},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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