{"id":2914011,"url":"https://alion.io/job/genesys-software-engineer-10","title":"Software Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.12,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Backend","role_family":"Backend","seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland","Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"CI/CD","optional":false},{"name":"Java","optional":false},{"name":"Jenkins","optional":false},{"name":"New Relic","optional":false},{"name":"Rest API","optional":false},{"name":"TypeScript","optional":false},{"name":"AI Agents","optional":true},{"name":"AWS","optional":true},{"name":"Text-to-Speech","optional":true}],"status":"live","first_seen_at":"2026-10-19T00:00:00Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-23T05:44:33Z","board_verified":false,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSoftware Engineer\nJob Title: Software Engineer\nDepartment & Team: Conversational AI, Voice\nAbout the Conversational AI Team:\nAt Genesys, we believe that exceptional customer experiences are built on the foundation of intelligent, empathetic technology. Our Conversational AI team is at the forefront of this revolution, developing cutting-edge language technologies that power millions of customer interactions daily. The voice team is responsible for features and considerations unique to audio interactions.\nAbout the Role:\nThe Senior Software Engineer will be responsible for the development of components and services used to deliver mission critical cloud products. You will work in a cloud-based environment where continuous change, innovation and experimentation are all encouraged. You will work with technologies like Java, Typescript, Amazon Web Services, New Relic and Jenkins, among others. You will iteratively deliver software in a true DevOps model following CI/CD and agile best practices.\nAdditionally, you will demonstrate mastery in one or more of these technologies and will be an expert in distributed systems. You will be a leader, mentor and role model for their peers and juniors.\nKey Responsibilities:\n· Design and develop high quality, efficient, testable software to implement key product features.\n· Ownership of features beginning to end, design to acceptance testing and deployment.\n· Contribute to the evolution of the architecture of the system and the wider product ecosystem.\n· Actively contribute input and direction to the Product roadmap.\n· Review code and provide feedback relative to best practices, improve readability and anticipate issues.\n· Troubleshoot production support issues post-deployment and come up with solutions as required.\n· Act as a mentor to other members of the team.\n· Enhance overall team velocity.\n· Apply processes appropriately for data security, traceability and information sharing.\nMinimum Requirements:\n· Degree in Computer Science, Software Engineering, or related work experience.\n· Excellent programming skills, particularly in Java.\n· 2+ years of experience in Software Engineering.\n· Working experience with REST API back-end services\n· Expert level understanding of object-oriented programming & design.\n· Proactive, self-driven, and possessing a growth mindset.\n· Effective verbal and written communicator\n· Strong collaboration and listening skills\nDesirable Skills:\n· Cloud Native application development, preferably AWS based.\n· Familiarity with Natural Language Understanding concepts & solutions.\n· Understanding of Microservices architecture principles and best practices.\n· Familiarity with Voice Bot Platforms.\n· Experience of Speech To Text and Text To Speech concepts and technology\n· Experience of working on research projects\n· Experience working with remote engineering teams\nOur Benefits: \nAt Genesys, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options - Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office. \nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement. \nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan. \nAnnual bonus program - Be rewarded for your impact and contributions. \nComprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports. \nFinancial protection - Enjoy Income Protection and Life Assurance, along withaccess to dedicated financial planning resources t o help you make confident, informed decisions about your future. \nFamily-friendly policies - Generous paid maternity and paternity\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8245,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-20T10:19:56Z"}],"visa":[],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.882,"p_room":1,"age_days":6,"expected_fill_days":21,"reasons":["conf:48","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/genesys-software-engineer-10","json_url":"https://alion.io/job/genesys-software-engineer-10.json","meta":{"generated_at":"2026-10-25T13:30:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19197,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-software-engineer-10"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-software-engineer-10"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-software-engineer-10"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-software-engineer-10\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-software-engineer-10"}]}