{"id":969501,"url":"https://alion.io/job/genesys-software-engineer-agentic-orchestration","title":"Software Engineer - Agentic Orchestration","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":30,"ghost_share":0.033,"stale_share":0.367,"repost_share":0.167,"time_to_fill_p50_days":24,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Backend","role_family":"Backend","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Galway, Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":51000,"max_usd":122000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":12},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Git","optional":false},{"name":"Java","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Structured Outputs","optional":false},{"name":"AWS","optional":true},{"name":"LLM Evaluation","optional":true},{"name":"Model Context Protocol","optional":true}],"status":"closed","first_seen_at":"2026-09-16T16:52:49Z","employer_posted_date":"2026-09-16","last_verified_at":"2026-11-07T01:58:19Z","board_verified":false,"closed_at":"2026-11-07T01:58:19Z","days_open":51,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":51},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nLocation: For this role, we are looking for candidates who are able to work onsite in our Galway office two to three days per week.\nSoftware Engineer - Agentic Orchestration\nAbout the Role\nWe're a tight-knit, diverse team that believes software innovation is at the heart of creating value with AI, working across the organisation with cutting-edge technologies in a collaborative, supportive culture. We are seeking a backend-focused Software Engineer to work on Agentic Orchestration (AO), which turns a customer's intent into an outcome by reasoning over journey state, policies, and goals to decide and drive the next best action across AI agents, systems, and people.\nWhat You Will Do\nBuild the backend services behind an AI-assisted authoring experience that turns natural language into structured, machine-readable plans - the plans that drive an agentic orchestration system's decisioning at runtime\n\nIntegrate large language models to both generate these plans and automatically validate them, handling structured output and non-deterministic behaviour, and enforce schemas that keep each plan complete, consistent, and ready to power orchestration\n\nIntegrate with a range of internal services to discover and surface the building blocks authors assemble into their plans, normalising different data sources into a common model\n\nOwn features end-to-end from design through deployment, working across an agile team and building alignment among multiple stakeholders\n\nRequired Skills & Experience\nUniversity degree in Computer Science, Engineering, Mathematics, Data Science, or related field (or equivalent experience), with minimum 3 years of software engineering experience\n\nStrong backend service development in the team's stack either (Java) or (Python), with strong REST API design and solid understanding of OOP/FP principles, design patterns, data structures, and algorithms\n\nHands-on experience integrating LLMs from a backend, including generating structured output and handling retries, malformed responses, and non-determinism\n\nExperience integrating across multiple services, including auth and pagination, and normalising data pulled from different sources\n\nRESTful API development, microservices concepts, and hands-on experience with CI/CD tooling and Git version control\n\nEffective communicator who builds stakeholder alignment and thrives in agile teams with active participation in code reviews\n\nDesirable Skills & Experience\nThe following would be great additions but are not required:\nExperience with AWS\n\nMCP (Model Context Protocol): Building servers and exposing tools, as the integration path to other internal services\n\nAgentic & Orchestration Patterns: Understanding of state, tools, and planning loops\n\nEvaluation & Validation Mindset: Building eval harnesses or testing non-deterministic systems\n\nWhat We Offer\nYou'll work on innovative AI solutions that impact millions of users globally, alongside accomplished engineers and researchers invested in your growth. We offer continuous learning in cutting-edge AI/ML technologies, clear paths for advancement with mentorship, and a collaborative, psychologically safe culture that supports work-life balance.\nOur Benefits\nAt Genesys, we’re committed to supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options.\n\nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement.\n\nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan.\n\nAnnual bonus program - Be rewarded for your impact and contributions.\n\nComprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports.\n\nFinancial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future.\n\nFamily-friendly policies - Generous paid maternity and paternity leave, along with supportive leave options designed for every stage of life.\n\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8496,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","Contact Center Software","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-16T16:52:49Z"},{"event":"close","at":"2026-11-07T01:58:19Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-07T07:57:00+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":null,"pay":null,"html_url":"https://alion.io/job/genesys-software-engineer-agentic-orchestration","json_url":"https://alion.io/job/genesys-software-engineer-agentic-orchestration.json","meta":{"generated_at":"2026-11-07T12:00:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12897,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-software-engineer-agentic-orchestration"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-software-engineer-agentic-orchestration"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-software-engineer-agentic-orchestration"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-software-engineer-agentic-orchestration\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-software-engineer-agentic-orchestration"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":969501}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":969501},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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