{"id":2914022,"url":"https://alion.io/job/genesys-sr-application-developer-integrations","title":"Sr Application Developer, Integrations","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":90,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.08,"time_to_fill_p50_days":22,"computed_at":"2026-10-29T05:49:05Z"}},"role":"Backend","role_family":"Backend","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":104000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":9},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"Amazon EventBridge","optional":false},{"name":"Amazon SageMaker","optional":false},{"name":"API Gateway","optional":false},{"name":"AWS","optional":false},{"name":"AWS Bedrock","optional":false},{"name":"AWS Lambda","optional":false},{"name":"CI/CD","optional":false},{"name":"CloudFormation","optional":false},{"name":"Cursor","optional":false},{"name":"Embeddings","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"OpenSearch","optional":false},{"name":"Platform Engineering","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"SOAP","optional":false},{"name":"Terraform","optional":false},{"name":"Apex","optional":true},{"name":"Machine Learning","optional":true},{"name":"MuleSoft","optional":true},{"name":"Swagger","optional":true}],"status":"live","first_seen_at":"2026-09-02T00:00:00Z","employer_posted_date":"2026-09-02","last_verified_at":"2026-10-29T06:54:25Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSr Application Developer, Integrations\nMexico (Virtual Office)\nRole Overview:\nBuild the integration foundation that keeps Genesys critical business processes connected, reliable, and ready for AI-enabled automation. As a Sr Application Developer, Integrations, you will own cloud-native solutions that move data and actions securely across Salesforce, Zuora Billing, Workday, and the AWS services supporting the Order-to-Cash lifecycle.\nYou will shape integrations end to end, from architecture and API or event design through deployment, observability, and production support. Using AWS serverless technologies, API-led patterns, and event-driven architectures, you will improve the accuracy, scalability, and resilience of business-critical data flows while helping teams deliver change with confidence.\nYou will also extend AI capabilities into enterprise workflows using Amazon Bedrock, AWS AI services, SageMaker-hosted models, retrieval-augmented generation (RAG), and Model Context Protocol (MCP). Your work will give AI systems governed access to enterprise data and actions while applying the guardrails, evaluation, PII protections, observability, and cost controls required for responsible production use.\nThis role offers direct exposure to enterprise-wide initiatives spanning finance, sales, billing, platform engineering, and AI. You will influence integration standards, partner across technical and business teams, and expand your expertise in serverless architecture and enterprise AI while helping Genesys create more connected, dependable experiences for the teams and customers who rely on these systems.\nKey Responsibilities:\nDesign scalable, cloud-native integrations across Salesforce, Zuora Billing, Workday, and other enterprise platforms using AWS API Gateway, Lambda, EventBridge, SQS, and SNS to improve reliability and support business growth\nOwn integration solutions end to end, translating business and technical requirements into maintainable architectures with clear data mappings, schemas, error handling, retry strategies, idempotency, and reconciliation controls\nStrengthen Order-to-Cash data integrity by connecting opportunity, quote, order, subscription, invoicing, payment, finance, and worker data across enterprise systems\nDrive reliable platform interoperability by applying Salesforce REST, Bulk, Composite APIs and Platform Events; Zuora REST and Object or Query APIs; and Workday REST, SOAP, and RaaS patterns with appropriate authentication, rate limits, and governor controls\nDiagnose complex transaction and data failures across system boundaries, tracing issues end to end to reduce recurrence and protect the accuracy of business-critical processes\nDevelop reproducible, change-controlled AWS serverless environments using infrastructure-as-code practices such as CloudFormation or Terraform, supported by automated testing and CI/CD pipelines\nImprove platform resilience through proactive logging, monitoring, alerting, distributed tracing, root-cause analysis, and targeted improvements to integration performance and maintainability\nBuild governed AI-enabled integrations using Amazon Bedrock, AWS AI services, purpose-built AI APIs, and SageMaker-hosted models to bring generative AI, reasoning, summarization, and automation into enterprise workflows\nDesign agentic, tool-using workflows with MCP servers and clients or Bedrock Agents, enabling AI systems to query and act on Salesforce, Zuora Billing, Workday, and other enterprise applications through controlled and auditable interfaces\nImplement secure retrieval-augmented generation patterns using Bedrock Knowledge Bases, embeddings, and vector search technologies such as OpenSearch Serverless to make enterprise information accessible to AI-driven workflows\nApply responsible AI controls including Bedrock Guardrails, prompt and output validation, PII detection and redaction, model and prompt versioning, evaluation, observability, latency management, and token and cost monitoring\nAccelerate engineering delivery with AI-assisted development tools such as Cursor while establishing effective practices for code generation, refactoring, testing, and troubleshooting\nInfluence integration standards through design reviews and cross-functional collaboration with platform, data, finance, and application teams, helping create reusable patterns that reduce delivery time and integration bottlenecks\nProvide Tier 2 and Tier 3 production support, resolving integration failures, documenting root causes, and turning operational insights into measurable improvements in reliability and supportability\nRequired Qualifications:\n5+ years of experience building and supporting cloud-based integration solutions, including meaningful hands-on experience with AWS\nHands-on proficiency with at least two AWS serverless or messaging services, including API Gateway, Lambda, EventBridge, SQS, or SNS\nDemonstrated experience designing REST APIs, API-led integrations, or event-driven messaging architectures\nHands-on integration experience with at least one enterprise platform such as Salesforce, Zuora Billing, or Workday, including practical knowledge of APIs, authentication models, and rate or governor limits\nStrong working knowledge of Order-to-Cash processes, including quote-to-order, order-to-billing, invoicing, payments, revenue, and the data relationships connecting these processes\nPractical experience integrating Amazon Bedrock, AWS AI services, or equivalent AI capabilities into production workflows\nWorking understanding of production controls for AI-backed integrations, including input and output validation, PII handling, guardrails, latency considerations, evaluation, and token and cost management\nFamiliarity with infrastructure-as-code practices using CloudFormation, Terraform, or equivalent tooling\nDemonstrated ability to troubleshoot distributed systems and diagnose complex issues spanning multiple services, APIs, applications, and data sources\nStrong cross-functional communication skills with the ability to collaborate on technical decisions, coordinate platform changes, and communicate impacts clearly\nPreferred Qualifications:\nExperience building or consuming Model Context Protocol (MCP) servers and clients, or working with agent frameworks such as Bedrock Agents\nExperience implementing retrieval-augmented generation (RAG) using embeddings and vector stores such as OpenSearch Serverless\nExposure to Amazon SageMaker for hosting or invoking custom machine learning models\nFamiliarity with subscription billing data models, revenue processes, or platforms such as Zuora Billing\nFamiliarity with integration platform as a service (iPaaS) technologies such as MuleSoft, Boomi, or AWS AppFlow\nAWS certification at Developer Associate level or higher, with AWS Certified AI Practitioner or Machine Learning Engineer Associate credentials considered an advantage\nExperience applying API documentation and specification standards such as OpenAPI or Swagger\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":11373,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-20T10:19:56Z"}],"visa":[],"liveness":{"score":17,"band":"cold","label":"Long shot","p_open":1,"p_active":0.602,"p_room":0.28,"age_days":57,"expected_fill_days":22,"reasons":["conf:3","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-29T05:49:05Z"},"pay":null,"html_url":"https://alion.io/job/genesys-sr-application-developer-integrations","json_url":"https://alion.io/job/genesys-sr-application-developer-integrations.json","meta":{"generated_at":"2026-10-29T14:51:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22415,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-sr-application-developer-integrations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-sr-application-developer-integrations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-sr-application-developer-integrations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-sr-application-developer-integrations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-sr-application-developer-integrations"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2914022}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2914022},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}