{"id":2618991,"url":"https://alion.io/job/genesys-sr-principal-software-engineer","title":"Sr.Principal Software Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":96,"open_postings":40,"ghost_share":0.025,"stale_share":0.25,"repost_share":0.1,"time_to_fill_p50_days":18,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Backend","role_family":"Backend","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chennai, India","Bengaluru, India","Hyderabad, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":23000,"max_usd":53000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":57},"experience_years_min":10,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agentic Workflows","optional":false},{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Copilot","optional":false},{"name":"Function Calling","optional":false},{"name":"Google AI Studio","optional":false},{"name":"ITSM","optional":false},{"name":"JavaScript","optional":false},{"name":"Multi-Agent Systems","optional":false},{"name":"Python","optional":false},{"name":"RAG","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"Tool Use","optional":false},{"name":"TypeScript","optional":false},{"name":"AutoGen","optional":true},{"name":"AWS Bedrock","optional":true},{"name":"Azure","optional":true},{"name":"CrewAI","optional":true},{"name":"GCP","optional":true},{"name":"LangChain","optional":true},{"name":"Semantic Kernel","optional":true}],"status":"live","first_seen_at":"2026-10-15T12:51:40Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-15T12:51:40Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSr Principal Software Engineer - Genesys Cloud AI & Industry Solutions\nRole Overview\nAt Genesys, we help organizations create better customer and employee experiences through AI-powered experience orchestration. Our platform connects people, systems, data, and AI to deliver personalized experiences, automate complex business processes, and improve operational efficiency.\nWe are looking for a Senior Principal Software Engineer with deep, hands-on Genesys Cloud experience to design and build the next generation of AI-powered applications and industry solutions on the Genesys Cloud platform.\nThis is a highly technical, hands-on engineering role. The ideal candidate combines deep Genesys Cloud engineering expertise with hands-on experience building advanced conversational or agentic AI applications using Genesys AI, Cognigy, Sierra, Decagon, Kore.ai, or similar platforms.\nThe ideal candidate has extensive experience developing applications and integrations on Genesys Cloud and understands how to combine Genesys Cloud APIs, Architect, AI capabilities, experience orchestration, data, and enterprise systems to create production-grade solutions.\nA major focus of this role will be translating industry-specific business processes and customer challenges into reusable AI solutions. You will build AI applications, Digital Teammates, solution accelerators, and industry solutions for areas such as financial services, healthcare, insurance, retail, travel and hospitality, telecommunications, and the public sector.\nYou will work closely with Product, Engineering, Innovations, customers, and partners to turn emerging Genesys AI capabilities, external AI technologies, and industry requirements into scalable, repeatable, and productized solutions that can be deployed across multiple customers.\nKey Responsibilities\nDesign and build production-grade applications and industry solutions on Genesys Cloud, leveraging Genesys Cloud APIs, SDKs, events, integrations, AI capabilities, and platform services.\nDevelop AI-powered customer and employee applications using Genesys Cloud AI capabilities, including AI Studio, Virtual Agent/Agentic Virtual Agent capabilities, Copilot, Architect, knowledge, and Experience Orchestration.\nTranslate industry-specific business processes and use cases into scalable AI applications, combining Genesys Cloud capabilities with enterprise systems, data, knowledge, AI models, and agentic technologies.\nBuild reusable industry solution accelerators, Digital Teammates, AI agents, workflows, and application components that can be configured and deployed across multiple customers within an industry.\nDevelop industry solutions addressing complex business challenges across financial services, healthcare, insurance, retail, travel and hospitality, telecommunications, and public sector environments.\nDesign sophisticated Genesys Architect flows and orchestration patterns across voice, digital, AI, workflows, data, and enterprise applications.\nBuild integrations using Genesys Cloud Platform APIs, Data Actions, event-driven architectures, webhooks, and external APIs.\nIntegrate Genesys Cloud with industry and enterprise platforms such as Salesforce, ServiceNow, Microsoft, AWS, CRM, ITSM, ERP, knowledge, healthcare, financial services, and workflow platforms.\nBuild agentic applications and multi-agent workflows where AI agents can reason, retrieve information, invoke tools and APIs, execute business processes, and collaborate with human employees.\nApply modern conversational and agentic AI patterns learned from platforms such as Genesys AI, Cognigy, Sierra, Decagon, Kore.ai, and similar technologies to build differentiated solutions on Genesys Cloud.\nDesign AI applications that combine LLMs, enterprise knowledge, tool/API calling, workflow orchestration, business rules, and enterprise systems of record.\nCreate reusable solution patterns that encapsulate industry workflows, business rules, integrations, AI capabilities, and best practices, accelerating time to value for customers.\nWork with industry experts, customers, Product, and Engineering teams to identify high-value use cases and convert them into repeatable, productized solutions.\nBuild prototypes and MVPs using emerging Genesys Cloud AI and other AI technologies and rapidly convert successful concepts into scalable, production-ready industry applications.\nDesign applications for enterprise-scale requirements including security, reliability, observability, scalability, performance, compliance, and governance.\nProvide technical leadership, architecture guidance, code reviews, and mentorship while remaining a hands-on builder and contributor.\nRequired Qualifications\nBachelor’s degree in Computer Science, Engineering, Artificial Intelligence, or a related technical discipline.\n10+ years of software engineering, application development, or solution architecture experience.\n5+ years of hands-on Genesys Cloud experience, including designing, developing, integrating, and deploying applications on the platform.\nDeep understanding of Genesys Cloud architecture, APIs, Architect, routing, conversations, integrations, Data Actions, and event-driven capabilities.\nStrong hands-on experience developing enterprise applications using modern programming languages such as Python, JavaScript/TypeScript, Java, or similar technologies.\nExperience building AI-powered applications, conversational AI solutions, virtual agents, or agentic applications using enterprise AI platforms and modern AI technologies.\nStrong understanding of modern AI architectures including LLMs, RAG, AI agents, tool calling, orchestration, multi-agent systems, conversational AI, and agentic workflows.\nDemonstrated experience building reusable enterprise or industry solutions, rather than only one-off customer implementations.\nExperience translating complex industry business processes and use cases into technical architectures and production applications.\nExperience building applications using REST APIs, SDKs, webhooks, event streams, microservices, and cloud-native architectures.\nExperience integrating Genesys Cloud with enterprise applications such as CRM, ITSM, ERP, knowledge, and workflow platforms.\nExperience translating AI capabilities into production-grade applications and reusable solutions, including integrations with enterprise APIs, knowledge systems, workflows, and business applications.\nExperience taking solutions from prototype/MVP through production deployment and operation.\nDemonstrated ability to provide technical leadership while remaining deeply involved in architecture, design, coding, prototyping, debugging, and implementation.\nPreferred Qualifications\nHands-on experience with Genesys Cloud AI capabilities, including AI Studio, Virtual Agent/Agentic Virtual Agent, Copilot, Predictive Engagement, knowledge capabilities, and Experience Orchestration.\nHands-on experience building production AI applications using Cognigy, Sierra, Decagon, Kore.ai, or similar enterprise conversational and agentic AI platforms.\nExperience developing custom applications and reusable solutions using the Genesys Cloud Developer Platform and APIs.\nExperience with Genesys Cloud CX voice and digital channels, including routing, Architect flows, bots, messaging, and agent experiences.\nExperience designing AI agents that combine conversational intelligence, reasoning, knowledge retrieval, tool/API calling, workflow orchestration, and business-process execution.\nExperience building agentic AI applications that integrate LLMs with enterprise APIs, knowledge systems, CRM/ITSM platforms, workflow engines, and other systems of record.\nExperience designing or developing industry-specific AI applications and reusable solution accelerators for financial services, healthcare, insurance, retail, telecommunications, travel and hospitality, or public sector.\nUnderstanding of industry-specific business processes, regulatory requirements, data models, and enterprise application ecosystems.\nFamiliarity with AI development and orchestration frameworks such as LangChain, Semantic Kernel, AutoGen, CrewAI, or similar technologies.\nExperience with cloud platforms such as AWS, Azure, or Google Cloud, including AI services such as Amazon Bedrock.\nExperience with enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics, or similar ecosystems.\nExperience taking AI applications from prototype through enterprise production, including security, scalability, observability, governance, and reliability.\nExperience working in innovation teams, rapid prototyping environments, or customer co-creation programs.\nWhat Success Looks Like\nSuccess in this role means being able to take an industry business problem or use case and rapidly turn it into a working, production-quality AI application built on Genesys Cloud.\nMore importantly, the goal is not simply to solve the problem for one customer. You will identify the common business process, integrations, AI capabilities, and orchestration patterns and turn them into a reusable industry solution that can be deployed across many customers.\nYou should be equally comfortable understanding an industry business process, discussing architecture, working with Genesys Cloud APIs, designing an Architect flow, writing application code, integrating enterprise systems, connecting AI models and agents, implementing tool/API calling, debugging interactions, and demonstrating the finished solution to customers and executives.\nYou should also be able to bring experience and architectural patterns from leading conversational and agentic AI platforms and apply those concepts effectively within the Genesys Cloud ecosystem.\nThis is not a traditional high-level architecture role. We are looking for a hands-on Principal Engineer who knows Genesys Cloud deeply and can combine its AI, orchestration, API, and integration capabilities with modern agentic AI technologies to build the next generation of AI-powered industry solutions.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are comple...","description_format":"text","description_chars":14386,"description_truncated":true,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Government","Travel & Tourism","Unified Communications","AI Agents"],"lifecycle":[{"event":"open","at":"2026-10-15T12:51:40Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:4","win:early","comp:brand"],"computed_at":"2026-10-15T17:07:23Z"},"pay":null,"html_url":"https://alion.io/job/genesys-sr-principal-software-engineer","json_url":"https://alion.io/job/genesys-sr-principal-software-engineer.json","meta":{"generated_at":"2026-10-15T17:07:23Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25908,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-sr-principal-software-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-sr-principal-software-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-sr-principal-software-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-sr-principal-software-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-sr-principal-software-engineer"}]}