{"id":3982058,"url":"https://alion.io/job/genesys-sr-salesforce-developer","title":"Sr. Salesforce Developer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":31,"ghost_share":0.032,"stale_share":0.355,"repost_share":0.161,"time_to_fill_p50_days":24,"computed_at":"2026-11-09T06:03:00Z"}},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Quebec, Canada","Toronto, Canada","Canada"],"countries":["CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Apex","optional":false},{"name":"Lightning Web Components","optional":false},{"name":"Rest API","optional":false},{"name":"ServiceNow","optional":false},{"name":"SOAP","optional":false},{"name":"Agile","optional":true},{"name":"AI Agents","optional":true},{"name":"Aura Components","optional":true},{"name":"CI/CD","optional":true},{"name":"Cursor","optional":true},{"name":"GitHub","optional":true},{"name":"JavaScript","optional":true},{"name":"Jira","optional":true}],"status":"live","first_seen_at":"2026-11-09T20:06:26Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-09T20:06:26Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be the one building AI-powered experiences where they matter most\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSalesforce Developer, Quote-to-Cash\nReporting to: Senior Director, IT Billing and Revenue System\nLocation: Remote (Canada)\nRole Overview\nGenesys is seeking an experienced and delivery-focused Salesforce Developer, Quote-to-Cash to design, develop, configure, and support Salesforce applications within our Quote-to-Cash ecosystem. This role will be responsible for building scalable Salesforce solutions that support quoting, order management, product configuration, asset management, renewals, and integrations with downstream billing and revenue systems.\nAs part of the Enterprise Applications team, you will work closely with Technical Leads, Product Owners, Business Systems Analysts, QA, and integration partners to translate business requirements into high-quality technical solutions. This is a hands-on development role suited for someone with strong Salesforce platform experience, sound technical judgment, and the ability to independently deliver solutions in a complex enterprise environment.\nSuccess in this role requires strong Salesforce development expertise, Quote-to-Cash process knowledge, disciplined execution, and the ability to proactively identify risks, dependencies, and opportunities to improve system quality and maintainability.\n\nKey Responsibilities\nDesign, develop, configure, and support Salesforce solutions using Apex, SOQL, Salesforce Flows, validation rules, custom objects, Lightning Web Components, and platform configuration. \nTranslate business requirements and user stories into technical designs, development tasks, configuration changes, and scalable implementation approaches. \nDeliver enhancements across Salesforce capabilities related to Quote-to-Cash, quoting, order management, assets, renewals, product configuration, and related business processes. \nPartner with Technical Leads and BSAs to assess solution options, identify dependencies, and ensure proposed designs align with Salesforce platform standards and Quote-to-Cash architecture. \nDevelop and support integrations between Salesforce and downstream systems such as Zuora, Workday, ServiceNow, middleware platforms, and other enterprise applications. \nTroubleshoot complex Salesforce issues, including configuration defects, Apex errors, flow failures, data issues, permission issues, integration failures, and asynchronous processing errors. \nLead or actively contribute to unit testing, peer reviews, defect resolution, regression support, and release validation to ensure reliable delivery. \nCollaborate with QA to define test scenarios, validate expected behavior, reproduce defects, and confirm fixes across environments. \nMaintain technical documentation, including configuration notes, data mappings, solution designs, integration details, and deployment steps. \nFollow established development standards, release processes, change controls, security guidelines, and SOX-compliant delivery practices where applicable. \nContribute to continuous improvement by identifying opportunities to reduce technical debt, improve automation, strengthen monitoring, and increase platform maintainability. \nRequired Qualifications\n5+ years of experience in Salesforce development, configuration, or enterprise application development. \nStrong hands-on experience with Apex, SOQL, Salesforce Flows, validation rules, custom objects, Lightning Web Components, and Salesforce platform configuration. \nStrong understanding of the Salesforce data model, security model, profiles, permission sets, sharing rules, role hierarchy, and platform governance considerations. \nExperience designing and delivering Salesforce solutions in a structured software delivery lifecycle, including requirements review, technical design, build, testing, deployment, and post-release support. \nStrong understanding of Salesforce CPQ, Revenue Cloud, or Quote-to-Cash processes, including quoting, renewals, order management, assets, and downstream billing impacts. \nExperience troubleshooting complex issues using debug logs, error messages, data analysis, integration logs, and root cause analysis techniques. \nExperience supporting Salesforce integrations using REST/SOAP APIs, middleware, asynchronous processing, platform events, batch jobs, or related integration patterns. \nStrong analytical and problem-solving skills, with the ability to investigate issues thoroughly and recommend sustainable solutions. \nAbility to work effectively with cross-functional teams, including Product Owners, Business Systems Analysts, QA, Technical Leads, architects, and other developers. \nStrong written and verbal communication skills, with the ability to explain technical issues clearly, document work effectively, and raise risks or dependencies proactively. \nPreferred Qualifications\nExperience with Lightning Web Components (LWC), Aura components, and modern Salesforce UI development patterns. \nExperience with Zuora Billing, Workday, ServiceNow, or other enterprise SaaS platforms. \nExperience using GitHub and Cursor development patters, CI/CD pipelines, deployment tools, version control practices, and release automation. \nExperience working in Agile delivery teams with Jira, sprint planning, backlog refinement, defect management, and release readiness processes. \nSalesforce certifications such as Platform Developer I/II, Administrator, App Builder, CPQ Specialist, or JavaScript Developer I are a plus. \nExperience working in SOX-controlled or regulated environments. \nExperience working on SaaS subscription, usage-based billing, or Lead-to-Cash transformation programs. \nCompensation:\nThis role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate’s experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities.\n$89,800.00 - 117,900.00Working at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nThis is an active opening at Genesys. We use Artificial Intelligence to support the hiring process, but every application is reviewed by our Talent Acquisition team, looking beyond keywords to focus on your experience and potential.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":10501,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-09T20:06:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:0","win:early","comp:brand"],"computed_at":"2026-11-09T20:50:32Z"},"pay":null,"html_url":"https://alion.io/job/genesys-sr-salesforce-developer","json_url":"https://alion.io/job/genesys-sr-salesforce-developer.json","meta":{"generated_at":"2026-11-09T20:50:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8458,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-sr-salesforce-developer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-sr-salesforce-developer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-sr-salesforce-developer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-sr-salesforce-developer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-sr-salesforce-developer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3982058}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3982058},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}