{"id":2370565,"url":"https://alion.io/job/genesys-sr-technical-account-manager","title":"Sr. Technical Account Manager","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":97,"open_postings":38,"ghost_share":0.026,"stale_share":0.211,"repost_share":0.105,"time_to_fill_p50_days":18,"computed_at":"2026-10-12T06:55:09Z"}},"role":"Solutions","role_family":"Solutions","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Frankfurt am Main, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":86000,"max_usd":160000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":19},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false}],"status":"live","first_seen_at":"2026-10-12T17:29:06Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-12T22:06:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nJob Profile: Senior Technical Account Management\nRole: Technical Account Manager\nLocation: Germany Virtual Frankfurt\nSummary of Position:\nWhy will you enjoy this new opportunity?\nAs a Technical Account Manager (TAM), you'll partner with strategic customers to help them achieve their business goals through the successful adoption and optimization of Genesys Cloud CX®.\nDrawing on your technical expertise, communication skills and customer-first mindset, you'll build trusted relationships, understand your customers' business and technology priorities, solve complex technical challenges and guide them toward measurable business outcomes.\nAlong the way, you'll develop deep expertise in Genesys Cloud CX, influence the evolution of our products through customer insights, and play a key role in helping organisations realise the full value of their Genesys investment.\nSuccess in the Role: What are the performance outcomes over the first 6-12 months?\nSuccess requires strong organisational skills, the ability to manage competing priorities and a passion for solving complex problems. This is achieved by establishing yourself as a trusted advisor to your assigned customers and becoming a valued member of the global TAM community.\nKey milestones include:\nComplete a structured onboarding program designed to prepare you for success in the role.\nDevelop and maintain deep technical expertise in Genesys Cloud CX and related technologies.\nWithin your first three months of customer engagement, demonstrate a clear understanding of each customer's business objectives, technical priorities and desired outcomes.\nIdentify gaps, risks and opportunities, then create and execute structured customer engagement plans.\nBuild trusted, long-term relationships with customer stakeholders across business and technical teams.\nPartner with customers to accelerate adoption and value realization through best practices, solution guidance and strategic recommendations.\nEducate customers on emerging technologies and help align their technology roadmaps with Genesys innovation.\nBetween 6 and 12 months, demonstrate measurable customer outcomes and engagement success through established TAM tools, reporting and deliverables.\nProvide leadership and coordination for key customer initiatives involving Genesys solutions.\nAct as the voice of the customer by delivering actionable product feedback and use-case insights to Genesys product management teams.\nThe Work: What assignments, requirements, or skills will you be performing on a regular basis?\nWorking closely with Customer Success, Global Support, Professional Services, Sales and other specialists, you’ll deliver a consistent customer experience while helping customers achieve their desired business outcomes through the effective use of Genesys technology.\nYou will lead strategic, long-term engagements with assigned customers, and your responsibilities will include:\nUsing TAM playbooks, delivery frameworks and tools to guide customer engagements.\nDelivering technology assessments and roadmaps that provide clear, outcome-focused recommendations and next steps.\nProviding solution guidance and best-practice reviews to identify opportunities for optimization and increased value.\nHelping customers align operational activities with their technology goals and business priorities.\nManaging customer plans, tracking progress, addressing risks and driving actions to completion.\nCollaborating across Genesys teams to create customers for life and deliver measurable business value.\nContributing to the global TAM community by sharing knowledge, customer insights and best practices while learning from peers around the world.\nWhat is the leadership like for this role? What is the structure and culture of the team like?\nYou'll join a collaborative global and regional TAM team focused on customer outcomes, continuous learning and knowledge sharing. Leaders invest in professional development and career progression while supporting delivery excellence.\nRelevant experience & Expertise needed: Growth Mindset and:\nTechnical\nCloud fundamentals (AWS/Azure)\nAPIs and integrations\nAI concepts and governance\nExperience\n5+ yearsin TAM, Customer Success or Enterprise SaaS\nEnterprise customer engagement\nProfessional skills\nData-driven decision making\nProject organisation\nContinuous improvement attitude\nProactive, innovative thinker\nNative German Language skills is a must; spoken and written English skills are required\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":8851,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Proficiency (C2)","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Continuous learning","Professional development"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-12T17:29:06Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":18,"reasons":["conf:2","win:early","comp:brand"],"computed_at":"2026-10-13T00:42:13Z"},"pay":null,"html_url":"https://alion.io/job/genesys-sr-technical-account-manager","json_url":"https://alion.io/job/genesys-sr-technical-account-manager.json","meta":{"generated_at":"2026-10-13T00:42:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":1198,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-sr-technical-account-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-sr-technical-account-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-sr-technical-account-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-sr-technical-account-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-sr-technical-account-manager"}]}