{"id":3888652,"url":"https://alion.io/job/genesys-staff-aiml-engineer","title":"Staff AI/ML Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":86,"open_postings":30,"ghost_share":0.033,"stale_share":0.367,"repost_share":0.167,"time_to_fill_p50_days":24,"computed_at":"2026-11-08T05:47:12Z"}},"role":"AI/ML","role_family":"AI/ML","seniority":"staff","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ireland"],"countries":["IE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AI Agents","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Context Engineering","optional":false},{"name":"Function Calling","optional":false},{"name":"GCP","optional":false},{"name":"Hallucination","optional":false},{"name":"Knowledge Distillation","optional":false},{"name":"LLM","optional":false},{"name":"LLM Guardrails","optional":false},{"name":"Model Distillation","optional":false},{"name":"Multimodal AI","optional":false},{"name":"RAG","optional":false},{"name":"Fine-tuning","optional":true},{"name":"LLMOps","optional":true},{"name":"Speech Recognition","optional":true},{"name":"Text-to-Speech","optional":true}],"status":"live","first_seen_at":"2026-11-06T20:30:15Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-08T10:53:39Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nThe Conversational AI group are seeking a Staff AI/ML Engineer to join the team and drive the innovation and evolution of our Conversational AI solutions with a focus on Generative AI systems at global scale. Our Agentic Virtual Agents are already in production, serving customers across more than 11,000 organizations in 100+ countries. As a Staff AI/ML Engineer, you’ll set the technical direction for the next generation of these agents: more autonomous, reliable, multilingual and voice-capable, and measurably better in quality, latency and cost. You’ll work across the full lifecycle, from prototyping emerging technologies to hardening them for production at global scale, and you’ll shape how our engineering organization builds, evaluates and governs agentic systems.\nWhat You Will Do :\nOwn technical direction: define the architecture and roadmap for our agentic platform (planning, tool use, memory, orchestration, multi-agent collaboration) and drive it across multiple teams.\nRaise the quality bar: build the evaluation foundation for non-deterministic systems, including offline and online evals, LLM-as-judge, simulation and regression testing, and production quality monitoring.\nMake agents production-grade: improve reliability, safety and guardrails, latency and cost (model routing, caching, distillation, small-model strategies) at global scale.\nAdvance autonomy and voice: extend agents to more complex, multi-step, tool-using workflows and real-time voice and multimodal experiences.\nApply research: turn emerging research into validated production capabilities, using experiments to test ideas quickly and without disrupting live customers.\nLead and multiply: run large cross-functional initiatives, set standards through design and technical reviews, and mentor senior engineers.\nPartner: work with product, UX, customers and vendors to turn business needs into trusted AI solutions.\nWhat We're Looking For:\nIdeally, a degree in Computer Science, Software Engineering, Data Science, or related disciplines. However, this is not a hard requirement as we recognise there are many diverse paths into software careers.\n7+ years of software engineering experience with demonstrated expertise in AI/ML systems, including recent experience shipping LLM-based or agentic systems to production.\nHands-on experience designing agentic architectures: tool and function calling, planning, memory, RAG, multi-agent patterns, and context engineering.\nProven experience evaluating and monitoring LLM systems in production, including quality metrics, guardrails, and managing hallucination and safety risks.\nStrong software engineering and distributed systems fundamentals, with experience running low-latency, multi-tenant services at scale.\nStrong hands-on experience building and running production systems in cloud environments, ideally AWS, with Azure or GCP experience also relevant.\nTrack record of technical leadership across teams: setting direction, making architecture decisions and mentoring engineers.\nExcellent communication, with the ability to explain trade-offs to engineers, product leaders and customers.\nDesirable Experience or an Interest in Learning :\nExperience with Large Language Models (LLMs) and their application in conversational systems. Fine-tuning, distillation or preference optimization (e.g., RL-based methods) for task-specific models.\nFamiliarity with voice AI technologies (ASR/TTS, turn-taking, latency optimization) and multimodal conversational interfaces.\nMLOps/LLMOps experience: model serving, observability, cost management and A/B experimentation.\nEnterprise AI governance, security (prompt injection, data leakage) and responsible AI practices.\nConversational AI background (NLU, dialogue management, contact centre domain).\nContributions to open-source AI projects, research publications, or patents in AI/ML.\nIf you are excited about pushing the boundaries of conversational AI and agentic intelligence while leveraging strong software skills, we encourage you to apply and be part of our team!\nOur Benefits:\nAt Genesys, we’re committedto supporting your well-being, growth, and work-life balance. Our comprehensive benefits package includes:\nFlexible work options - Choose what works for you with hybrid schedules, work-from-home flexibility, and the option to collaborate onsite in our state-of-the-art Galway office. \nCareer development & growth - Access continuous learning opportunities, mentoring, and clear paths for advancement. \nCompetitive pension scheme - Invest in your future with an excellent employer-supported pension plan. \nAnnual bonus program - Be rewarded for your impact and contributions. \nComprehensive health coverage - Including private health insurance, access to company dental plan, and wellness supports. \nFinancial protection - Enjoy Income Protection and Life Assurance, along with access to dedicated financial planning resources to help you make confident, informed decisions about your future. \nFamily-friendly policies - Generous paid maternity and paternity leave\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":9436,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Flexible schedule","Health insurance"],"hiring_locations":[{"name":"Ireland","iso":"IE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-06T20:30:15Z"}],"visa":[{"country":"IE","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Irish employment permits in 12 months: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Employment permits","cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["Department of Enterprise, Trade and Employment: employment permits issued to companies"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":24,"reasons":["conf:11","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/genesys-staff-aiml-engineer","json_url":"https://alion.io/job/genesys-staff-aiml-engineer.json","meta":{"generated_at":"2026-11-08T12:34:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26763,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-09T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-staff-aiml-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-staff-aiml-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-staff-aiml-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-staff-aiml-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-staff-aiml-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3888652}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3888652},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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