{"id":4008092,"url":"https://alion.io/job/genesys-staff-automation-engineer-platform-engineering","title":"Staff Automation Engineer, Platform Engineering","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":87,"open_postings":33,"ghost_share":0.03,"stale_share":0.364,"repost_share":0.152,"time_to_fill_p50_days":24,"computed_at":"2026-11-10T06:52:35Z"}},"role":"DevOps","role_family":"DevOps","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India","Chennai, India","Hyderabad, India","India"],"countries":["IN"],"hiring_countries":["IN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"AI Agents","optional":false},{"name":"CI/CD","optional":false},{"name":"Cypress","optional":false},{"name":"Git","optional":false},{"name":"JavaScript","optional":false},{"name":"Jira","optional":false},{"name":"Playwright","optional":false},{"name":"Postman","optional":false},{"name":"Python","optional":false},{"name":"Rest API","optional":false},{"name":"Rest-Assured","optional":false},{"name":"Scrum","optional":false},{"name":"Selenium","optional":false},{"name":"ServiceNow","optional":false},{"name":"TypeScript","optional":false},{"name":"LLM","optional":true}],"status":"live","first_seen_at":"2026-11-10T08:28:30Z","employer_posted_date":"2026-11-10","last_verified_at":"2026-11-10T08:28:30Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSummary\nThis is a quality engineering role responsible for ensuring the reliability and performance of Genesys’ internal Contact Center as a Service (CCaaS) platform built on Genesys Cloud. As part of the IT Platform Development team, you’ll own and evolve our test automation framework and combine automated and manual testing across voice, digital, and AI-driven experiences. Working in an agile environment, you’ll partner closely with developers to validate flows, bots, and integrations so that every release is high quality, safe, and repeatable.\nKey Responsibilities\nOwn, maintain, and evolve the test automation framework for Genesys’ internal Genesys Cloud CCaaS platform, including architecture, coding standards, reusable libraries, and reporting.\nDesign, build, and execute automated test suites for voice, digital (chat, messaging, email), and AI-driven experiences, including Architect flows, bot flows, and integrations.\nPerform targeted manual and exploratory testing where automation is not practical, including end-to-end call and conversation validation.\nTest AI capabilities such as conversational bots, intent recognition, knowledge surfacing, summarization, and agentic AI workflows for accuracy, consistency, and regression.\nValidate routing, queue, IVR, and data action behavior, as well as REST API integrations with platforms such as ServiceNow.\nIntegrate automated tests into CI/CD pipelines to enable continuous testing and safe, repeatable releases.\nPartner with developers, the product owner, and the manager in an agile environment to refine acceptance criteria, estimate effort, and plan sprint test deliverables.\nCreate and maintain test plans, test cases, and test data; track defects through resolution and drive root cause analysis.\nDrive UAT by partnering with stakeholders to validate business outcomes. \nReport on test coverage, quality metrics, and release readiness to stakeholders.\nMaintain clear documentation for the framework, test assets, and testing procedures.\nMinimum Requirements\n5+ years of hands-on experience in test automation, including building or maintaining an automation framework.\nProven experience testing contact center solutions (voice and digital channels), such as IVR, routing, ACD, and agent desktop workflows.\nProficiency in at least one programming or scripting language used for automation (Python, Java, JavaScript, or TypeScript).\nExperience with test automation tools and frameworks such as Selenium, Playwright, Cypress, or equivalent.\nExperience with API testing using tools such as Postman, REST Assured, or similar, with working knowledge of REST, JSON, and OAuth.\nSolid understanding of manual testing techniques, test design, and the full software testing life cycle.\nExperience working in agile/Scrum teams and with tools such as Jira.\nFamiliarity with CI/CD pipelines and Git-based source control.\nStrong analytical and problem-solving skills; ability to debug complex, multi-system issues.\nExcellent communication and teamwork skills across distributed teams.\nBachelor’s degree in computer science, engineering, or related discipline, or equivalent experience.\nDesirable Skills\nHands-on experience with Genesys Cloud, including Architect, bot flows, Data Actions, and the Genesys Cloud APIs/SDKs.\nExperience testing AI and conversational systems, including NLU models, LLM-based features, and voice bots.\n#LI-GR1\n#LI-Remote\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":7786,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-11-10T08:28:30Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":24,"reasons":["conf:1","win:early","comp:brand"],"computed_at":"2026-11-10T09:58:52Z"},"pay":null,"html_url":"https://alion.io/job/genesys-staff-automation-engineer-platform-engineering","json_url":"https://alion.io/job/genesys-staff-automation-engineer-platform-engineering.json","meta":{"generated_at":"2026-11-10T09:58:52Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23188,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-staff-automation-engineer-platform-engineering"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-staff-automation-engineer-platform-engineering"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-staff-automation-engineer-platform-engineering"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-staff-automation-engineer-platform-engineering\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-staff-automation-engineer-platform-engineering"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4008092}},{"tool":"search_jobs","arguments":{"company":"genesys.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4008092},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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