{"id":3010512,"url":"https://alion.io/job/genesys-staff-software-engineer-3","title":"Staff Software Engineer","company":{"id":660,"name":"Genesys","domain":"genesys.com","url":"https://alion.io/company/genesys","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":94,"open_postings":25,"ghost_share":0,"stale_share":0.36,"repost_share":0.12,"time_to_fill_p50_days":21,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Backend","role_family":"Backend","seniority":"staff","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Budapest, Hungary"],"countries":["HU"],"hiring_countries":["HU"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":52000,"max_usd":111000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":2286},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"Java","optional":false},{"name":"Rest API","optional":false},{"name":"WhatsApp","optional":false},{"name":"AI Agents","optional":true},{"name":"Amazon ECS","optional":true},{"name":"Amazon S3","optional":true},{"name":"AWS Lambda","optional":true},{"name":"DNS","optional":true},{"name":"DynamoDB","optional":true},{"name":"GDPR","optional":true},{"name":"Git","optional":true},{"name":"Incident Management","optional":true},{"name":"TCP/IP","optional":true},{"name":"TypeScript","optional":true}],"status":"live","first_seen_at":"2026-10-21T15:16:04Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-23T05:44:33Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":3},"description":"Be the one building AI-powered experiences where they matter most.\nAt Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.\nHelp build, support and operate technology used by more than 8,000 organizations in over 100 countries - moving AI from possibility to production in real-world enterprise environments every day.\nSummary\nWe are seeking a Staff Software Engineer to join the Digital Messaging Platform team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital messaging channels.\nIn this role, you will help lead the technical direction of scalable, secure, and reliable messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels. The ideal candidate is a strong technical leader who can deliver complex systems independently, influence architectural direction, and help raise engineering standards across the team.\nResponsibilities / Job Duties\nLead the design, development, and operation of scalable digital messaging services within a cloud-based microservice architecture.\nOwn and influence architectural decisions for highly available, fault-tolerant, and secure messaging systems.\nDesign and implement features supporting message routing, delivery, tracking, analytics, observability, and operational tooling.\nBuild and maintain integrations with digital messaging channels and social platforms such as Meta, X, WhatsApp, LINE, SMS, and other third-party providers.\nPartner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities.\nDrive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response.\nContribute to technical design reviews, code reviews, and engineering best practices.\nMentor engineers and help raise the technical quality of the team.\nWrite and maintain automated tests across unit, integration, and end-to-end test layers.\nParticipate in the team’s on-call rotation and contribute to continuous improvement of service operations.\nMinimum Requirements\n8+ years of relevant software engineering experience, with strong hands-on experience in Java.\nExperience designing, building, and operating distributed systems or microservice-based architectures.\nProven track record of delivering fault-tolerant, highly available production systems.\nExperience owning complex technical work independently from design through production operation.\nProficiency with REST APIs and service-to-service integration patterns.\nExperience with automated testing, including unit, integration, and end-to-end testing.\nFamiliarity with cloud infrastructure, preferably AWS.\nStrong problem-solving skills and ability to reason through complex technical trade-offs.\nExcellent written and verbal communication skills.\nExperience working effectively with distributed teams.\nSelf-motivated, collaborative, and comfortable operating with ambiguity.\nDesired Skills & Experience\nExperience building or operating digital messaging, email, SMS, or social channel integrations.\nExperience with Meta, X, WhatsApp, LINE, or other third-party messaging platforms.\nHands-on experience with AWS services such as DynamoDB, S3, SQS, SNS, Lambda, ECS, or related technologies.\nExperience with asynchronous message processing and event-driven architectures.\nExperience with DynamoDB or other NoSQL data stores for message storage, tracking, or state management.\nKnowledge of messaging deliverability, compliance, privacy, and abuse-prevention best practices.\nFamiliarity with GDPR, CAN-SPAM, or related regulatory considerations.\nExperience with monitoring, observability, alerting, and incident management tools.\nExperience with TypeScript or other modern backend/frontend development languages.\nUnderstanding of networking concepts such as TCP/IP, DNS, load balancing, subnets, and network ACLs.\nExperience with Git and modern software delivery practices.\nWork Environment\nFast-paced, agile development environment.\nRemote-friendly team with distributed collaboration across regions and time zones.\nRegular participation in code reviews, technical discussions, and design reviews.\nStrong focus on operational excellence, continuous learning, and continuous improvement.\nAdherence to the Genesys Code of Business Conduct and Ethics.\nBenefits\nStability of a multinational company and the flexibility/speed of a startup company.\nThe warmest of welcomes: we will make sure you feel part of the Genesys team from day 1.\nKeep you in the loop: Complete support and transparency from our global/local leaders.\nAn A-team: Talented and experienced professionals you can grow professionally with.\nAn open & inclusive community.\nCareer development: We will support your professional growth because your goals are important to us.\nFlexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. \nEmpathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart.\nCafeteria, health insurance, life insurance, learning center to improve yourself, language courses, gym, vitamin bar, company cafe with our own barista.\nAnd a fabulous new HQ from near Nyugati Railway Station at Budapest.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may submit a request using the Create Request task in Workday. Here is a link to the guide: https://www.myworkday.com/genesys/learning/course/be64cd26b4091001993ead8a13ec0001?record=be64cd26b40910019ab3b070f9110000&type=9882927d138b100019b928e75843018d\nIf you have any questions, email , and someone will assist you.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nWorking at Genesys\nAI at enterprise scale - Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.\nA flexible-first culture - Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.\nGrowth in the AI era - Build future-ready skills through mentorship, learning programs, leadership development and education support.\nTime to recharge and give back - Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.\nRecognized globally - Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.\nLearn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.\nWhat Happens After You Apply\nAfter you apply, here's what you can typically expect:\nOur Talent Acquisition team reviews your application with the hiring team.\nA Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. \nNext, you'll meet the hiring manager and other members of the interview team.\nWe aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.\nAfter interviews are complete, our team will follow up with the final steps.\nEvery application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.\nStay Connected\nStay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available.\nGet notified about relevant opportunities.\nBe the one building what's next - where AI, experience and impact come together.\nEmployee Referral\nIf a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.\nAbout Genesys:\nGenesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. Genesys Cloud™ is the Agentic Orchestration Platform that securely connects people, systems, data and AI across the enterprise with built-in governance and control. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.ai.\nReasonable Accommodations:\nIf you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us .\nYou can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.\nThis email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.\nGenesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.\nPlease note that recruiters will never ask for sensitive personal or financial information during the application phase.","description_format":"text","description_chars":10975,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Cafeteria","Continuous learning","Health insurance","Life insurance"],"hiring_locations":[{"name":"Hungary","iso":"HU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Unified Communications","Conversational AI","AI Agents","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-21T15:16:04Z"}],"visa":[],"liveness":{"score":81,"band":"hot","label":"Hiring now","p_open":0.9,"p_active":0.903,"p_room":1,"age_days":3,"expected_fill_days":21,"reasons":["conf:48","velocity","win:early","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/genesys-staff-software-engineer-3","json_url":"https://alion.io/job/genesys-staff-software-engineer-3.json","meta":{"generated_at":"2026-10-25T07:04:15Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9930,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-26T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":660},"rest":"https://alion.io/mcp/rest/get_company?id=660"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Fgenesys-staff-software-engineer-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Fgenesys-staff-software-engineer-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Fgenesys-staff-software-engineer-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/genesys-staff-software-engineer-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Fgenesys-staff-software-engineer-3"}]}